ALG Senior — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 4.5% vs 3.3% norm; Safety & falls 10.0% vs 3.6% norm; Staffing levels 5.9% vs 3.2% norm.

Most praised

grandmother happy, loves staffamber grove professional kind and capablestaff amazing, food great, facility brightstellar management, accommodating, fantastic staff, great socializationdignified care, compassion, understanding of dementiastaff showed incredible kindness and compassionvp cared well, family respectedwell-maintained, quality community

Strongest themes: Staff attitude (146), Management (50), Cleanliness (47), Building & amenities (44).

Most criticised

previous facility evicted residentshort staffed, improper hiring for carestaff stretched too thin, care unavailablebruises on resident, no action takenno staff available to discuss carestaff verbally attacked underage daughterstaff neglectful, residents fall and get hurtdisrespectful management, roaches, residents dying from utis

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	NC	3.7	5	2.60	50%	1	1
Community B	NC	2.6	5	5.00	0%	0	1
Community C	NC	3.2	6	2.33	100%	0	0
Community D	NC	3.5	4	2.00	100%	0	0
Community E	NC	3.3	2	3.50	100%	0	0
Community F	NC	3.5	2	3.50	100%	0	0
Community G	FL	4.6	2	2.00	100%	0	0
Community H	NC	3.6	1	1.00	100%	0	0
Community I	NC	3.7	1	1.00	100%	0	0
Community J	NC	4.0	1	1.00	100%	0	0
Community K	NC	2.5	4	2.00	75%	0	0
Community L	NC	3.7	5	2.60	60%	0	0
Community M	NC	3.4	6	3.17	50%	2	0
Community N	NC	3.4	5	3.40	50%	0	0
Community O	NC	4.1	4	2.75	50%	1	0
Community P	NC	3.7	3	3.67	50%	0	0
Community Q	NC	2.1	2	3.00	50%	0	0
Community R	NC	2.8	2	3.00	50%	1	0
Community S	NC	3.8	2	3.00	50%	0	0
Community T	NC	4.5	2	3.00	50%	0	0
Community U	SC	4.6	7	3.86	33%	2	0
Community V	CA	2.3	7	3.86	33%	1	0
Community W	NC	4.0	4	4.00	33%	0	0
Community X	VA	4.2	13	4.38	14%	0	0
Community Y	SC	4.4	13	4.46	10%	1	0
Community Z	SC	4.4	12	4.58	10%	0	0
Community A1	NC	4.4	16	4.69	8%	0	0
Community B1	GA	4.8	25	4.72	5%	1	0
Community C1	NC	4.4	30	5.00	0%	0	0
Community D1	GA	4.9	14	5.00	0%	0	0
Community E1	NC	4.7	13	4.77	0%	0	0
Community F1	NC	4.2	7	4.57	0%	0	0
Community G1	NC	4.3	6	4.67	0%	0	0
Community H1	GA	4.3	4	3.00	0%	0	0
Community I1	GA	4.2	4	5.00	0%	0	0
Community J1	NC	3.7	4	4.75	0%	0	0
Community K1	NC	3.9	4	4.00	0%	0	0
Community L1	NC	4.1	4	4.00	0%	0	0
Community M1	NC	5.0	3	5.00	0%	0	0
Community N1	NC	4.0	3	5.00	0%	0	0
Community O1	NC	4.1	3	5.00	0%	0	0
Community P1	NC	3.2	2	5.00	0%	0	0
Community Q1	NC	3.2	2	5.00	0%	0	0
Community R1	NC	3.9	2	3.50	0%	0	0
Community S1	NC	4.3	1	5.00	0%	0	0
Community T1	NC	4.0	1	5.00	0%	0	0
Community U1	NC	3.9	1	5.00	0%	0	0
Community V1	NC	3.5	1	5.00	0%	0	0
Community W1	FL	4.5	1	5.00	0%	0	0
Community X1	NC	3.3	1	5.00	0%	0	0
Community Y1	NC	4.5	1	5.00	0%	0	0
Community Z1	NC	3.9	1	5.00	0%	0	0
Community A2	NC	3.5	1	5.00	0%	0	0
Community B2	NC	3.1	1	5.00	0%	0	0
Community C2	VA	4.4	1	5.00	0%	0	0
Community D2	NC	4.3	1	5.00	0%	0	0
Community E2	NC	–	0	–	–	0	0
Community F2	NC	–	0	–	–	0	0
Community G2	NC	–	0	–	–	0	0
Community H2	NC	–	0	–	–	0	0
Community I2	NC	–	0	–	–	0	0
Community J2	NC	–	0	–	–	0	0
Community K2	NC	–	0	–	–	0	0
Community L2	NC	–	0	–	–	0	0
Community M2	GA	–	0	–	–	0	0
Community N2	NC	–	0	–	–	0	0
Community O2	NC	–	0	–	–	0	0
Community P2	NC	–	0	–	–	0	0
Community Q2	NC	–	0	–	–	0	0
Community R2	NC	–	0	–	–	0	0
Community S2	NC	–	0	–	–	0	0
Community T2	NC	–	0	–	–	0	0
Community U2	NC	–	0	–	–	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

2 confirmed falls described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.9.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-03-25	★★★★★	Mother would fall facility provided responsive care.		—	view
Community	2025-10-09	★☆☆☆☆	Staff fails to watch residents or respond to help calls.	not noticed	—	view

Waiting for help

“Worst memory care nursing facility ever. No staff members available to discuss the care of my Mother.”
★☆☆☆☆ · 2025-10-14 · Indigo Hall Assisted Living and Memory Care · source

“Neglectful. They do not watch their residents here....it's your job to make sure they dont fall...hit their head...get hurt. Not here. Here they don't care. You can yell out for help but nobody will come. Nobody cares. Staff can be found sitting in the day room when you need them the most.”
★☆☆☆☆ · 2025-10-09 · Somerset Court of University Place · source

“You can't call this place, no one ever answers the phone, then it automatically disconnects. It's ridiculous when you live out of town and can't check on your family”
★☆☆☆☆ · 2025-09-12 · Williamston House · source

Full operator report

Unlock every community, named.

The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.

Rather talk it through with someone? Book a call →

ALG Senior.