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Nobi Insights · Operators · Americare Senior Living
Operator review report · Sep 2025 – Aug 2026Preview

Americare Senior Living.

78 communities in 5 states, 415 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

3,446 units · AL 2,530 · MC 758 · IL 93 · top states: IL (3), KS (5), MO (49), MS (2), TN (19)
4.51
mean Google rating
portfolio 4.32★
415
reviews, 12 months
64 communities with reviews · 14 without
93%
positive reviews
portfolio 87%
4%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
94%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★20Sep22Oct202Nov55Dec9Jan12Feb11Mar9Apr23May18Jun16Jul18Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management3% vs 5%Staffing levels2% vs 3%Food & dining1% vs 2%Activities1% vs 1%Cost & billing1% vs 2%Responsiveness1% vs 3%Building & amenities1% vs 2%Cleanliness1% vs 3%Communication1% vs 4%Staff attitude1% vs 4%Admissions & sales1% vs 1%End-of-life care0% vs 1%Safety & falls0% vs 4%Nursing & medical0% vs 3%Therapy & rehab0% vs 0%

Share of reviews with a negative mention — Responsiveness 1.0% vs 3.3% norm; Safety & falls 0.3% vs 3.6% norm; Staffing levels 2.4% vs 3.2% norm.

Most praised
caring staff, feels like hotel, good mealsnice place, home like feel, kind staffstaff welcoming, kind, activities inclusiveclean facility, friendly staff, great activitieswelcoming environment, great staffjason is a great guyexcellent communication, caring dedicated staffclean facility, nice staff

Strongest themes: Staff attitude (235), Building & amenities (70), Activities (47), Food & dining (42).

Most criticised
memory care atmosphere boring, residents left sittingdenied move-in three days beforefather does not like the fooddidn't follow attorney directive, mother diedmanagement disregarded legal authority, mother died.new administrator disregards community valuesstaff too short-staffed to help with incontinencestaff lazy with favoritism and high turnover

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A MO 4.633.67 100% 00
Community B MO 3.033.67 100% 00
Community C MO 3.422.50 100% 00
Community D TN 4.011.00 100% 10
Community E TN 3.511.00 100% 00
Community F MO 4.134.33 50% 00
Community G MO 4.423.00 50% 00
Community H MO 4.123.00 50% 10
Community I KS 4.444.25 33% 10
Community J MO 4.7164.38 13% 00
Community K IL 4.3174.71 8% 00
Community L MO 4.9674.99 0% 00
Community M MO 4.8665.00 0% 00
Community N MO 4.8544.94 0% 00
Community O MO 4.8184.94 0% 00
Community P MO 5.0135.00 0% 00
Community Q MO 5.0105.00 0% 00
Community R MO 4.165.00 0% 00
Community S MO 4.765.00 0% 00
Community T IL 4.765.00 0% 00
Community U MO 4.565.00 0% 00
Community V MO 4.164.83 0% 00
Community W MO 4.365.00 0% 00
Community X MO 4.254.80 0% 00
Community Y TN 4.254.20 0% 00
Community Z MO 4.955.00 0% 00
Community A1 TN 4.955.00 0% 00
Community B1 MO 4.944.75 0% 00
Community C1 TN 5.045.00 0% 00
Community D1 MO 4.744.00 0% 00
Community E1 MO 5.045.00 0% 00
Community F1 TN 4.145.00 0% 00
Community G1 MO 4.234.67 0% 00
Community H1 MO 4.535.00 0% 00
Community I1 TN 4.534.67 0% 00
Community J1 MO 5.035.00 0% 00
Community K1 MO 4.333.67 0% 00
Community L1 MO 4.335.00 0% 00
Community M1 MO 4.424.50 0% 00
Community N1 TN 4.424.50 0% 00
Community O1 MO 5.025.00 0% 00
Community P1 TN 5.025.00 0% 00
Community Q1 MO 4.625.00 0% 00
Community R1 MO 4.625.00 0% 00
Community S1 MS 4.325.00 0% 00
Community T1 TN 5.025.00 0% 00
Community U1 MO 4.525.00 0% 00
Community V1 MO 4.325.00 0% 00
Community W1 TN 5.025.00 0% 00
Community X1 MO 4.725.00 0% 00
Community Y1 TN 4.325.00 0% 00
Community Z1 IL 5.015.00 0% 00
Community A2 MO 4.515.00 0% 00
Community B2 TN 4.015.00 0% 00
Community C2 KS 5.015.00 0% 00
Community D2 TN 5.015.00 0% 00
Community E2 MO 4.315.00 0% 00
Community F2 KS 4.514.00 0% 00
Community G2 MO 4.515.00 0% 00
Community H2 TN 4.915.00 0% 00
Community I2 MO 4.215.00 0% 00
Community J2 MS 5.015.00 0% 00
Community K2 MO 4.015.00 0% 00
Community L2 MO 4.714.00 0% 00
Community M2 MO 0 00
Community N2 MO 0 00
Community O2 MO 0 00
Community P2 TN 0 00
Community Q2 MO 0 00
Community R2 MO 0 00
Community S2 KS 0 00
Community T2 MO 0 00
Community U2 MO 0 00
Community V2 KS 0 00
Community W2 MO 0 00
Community X2 TN 0 00
Community Y2 TN 0 00
Community Z2 TN 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this operator during the period.

Waiting for help

“I know someone in here who is bedridden and needs help with incontinence and cleanliness but the staff says they are so short-staffed that they can't help this person sometimes for hours. This includes changing sheets and cleanup sometimes making this person sit in waste for a long time. As far as I know, they do not use disposable bed pads.”

★★☆☆☆ · 2025-09-19 · Eureka Nursing Center Rehabilitation & Skilled Nursing · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (415 for the 78 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.