Insights
Nobi Insights · Operators · Brookshire LLC
Operator review report · Sep 2025 – Aug 2026Preview

Brookshire LLC.

1 community in 1 state, 30 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

155 units · AL 117 · MC 38 · IL 0 · top states: NV (1)
3.90
mean Google rating
portfolio 4.32★
30
reviews, 12 months
1 communities with reviews · 0 without
70%
positive reviews
portfolio 87%
26%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
97%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★Sep1OctNov2DecJan1Feb5MarApr2MayJun13Jul6Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Staff attitude22% vs 4%Management19% vs 5%Safety & falls11% vs 4%Staffing levels11% vs 3%Cost & billing7% vs 2%Responsiveness7% vs 3%Food & dining4% vs 2%End-of-life care4% vs 1%Communication4% vs 4%Nursing & medical4% vs 3%Building & amenities0% vs 2%Activities0% vs 1%Cleanliness0% vs 3%Admissions & sales0% vs 1%

Share of reviews with a negative mention — Responsiveness 7.4% vs 3.3% norm; Safety & falls 11.1% vs 3.6% norm; Staffing levels 11.1% vs 3.2% norm.

Most praised
accommodating staff, aunt very happynice facility, immaculate, great activitiesstaff terrific, caring, helpfulcompassionate, attentive, patient, genuine careimpressive facility and professional staffwelcoming and professional facilitygenuine concern, attentive care, staff enjoys residents6-8 daily activities with excellent engagement

Strongest themes: Staff attitude (14), Admissions & sales (6), Responsiveness (6), Activities (6).

Most criticised
driver unprofessional, wouldn't help resident cleanserious staffing shortage; pattern of neglectdischarged dying father with no compassion.food quality could be better, room meal delivery chargescaregiver physically hurt resident, staff unprofessionalunprofessional staff, residents not properly cared forinadequate care, ignored concerns, unprofessional stafflosing caring staff, change in quality and safety

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A NV 3.9304.07 26% 20

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this operator during the period.

Waiting for help

“I just at 711 geiger grade Road and this poor lady who bathroom accident and the driver of the bus won’t even help the lady clean up or anything it was all over her pants and legs he said it’s fine. That’s why it’s called an accident and made the lady get on the bus without helping her clean up. i’m just disgusted with the whole situation makes me sick how unprofessional”

★☆☆☆☆ · 2026-07-05 · Clearwater at Rancharrah · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (30 for the 1 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.