Charter Senior Living, LLC — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 2.3% vs 3.3% norm; Safety & falls 2.9% vs 3.6% norm; Staffing levels 3.1% vs 3.2% norm.

Most praised

best dementia assisted living in howard countystaff wonderful, clean, welcomingwarm, professional staff; exceptional sales directormom hasn't fallen once; safety-focused environmentloving, caring, professional staff; dad thrivingcompassionate caregiving, excellent management communicationexcellent staff, compassionate care, strong managementcompassionate staff, clean community, engaging activities

Strongest themes: Staff attitude (379), Building & amenities (138), Activities (120), Cleanliness (81).

Most criticised

management is very unprofessional ×2management is unprofessional ×2owner posted fake review pretending to be nursereceptionist ignored visitor on phoneunfenced pond gaps endanger patientsworst place ever, no details providedmanagement very unprofessionalpoor cleanliness, dust, stains in shower

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	TN	4.7	14	4.43	15%	0	1
Community B	IL	4.7	21	4.57	10%	1	1
Community C	MD	4.9	15	5.00	0%	0	1
Community D	IL	4.5	9	5.00	0%	0	1
Community E	IL	4.3	8	4.00	40%	0	0
Community F	IL	4.5	14	3.57	36%	1	0
Community G	KY	4.6	10	4.10	33%	0	0
Community H	TN	4.5	8	3.88	33%	0	0
Community I	WI	4.3	6	4.33	33%	0	0
Community J	KY	4.6	8	4.00	29%	0	0
Community K	MI	4.5	10	4.20	25%	2	0
Community L	FL	4.5	6	4.00	25%	1	0
Community M	VA	4.6	4	4.00	25%	0	0
Community N	IL	4.5	4	4.00	25%	0	0
Community O	CT	4.5	8	4.13	20%	1	0
Community P	IL	4.6	5	4.20	20%	0	0
Community Q	TN	5.0	7	4.43	17%	0	0
Community R	TN	4.6	10	4.60	14%	0	0
Community S	AL	4.9	8	4.38	14%	0	0
Community T	MI	4.4	7	3.86	14%	1	0
Community U	TN	4.3	9	4.56	13%	0	0
Community V	MA	4.6	8	4.63	13%	1	0
Community W	MD	4.3	12	4.50	11%	1	0
Community X	VA	4.9	10	4.70	11%	0	0
Community Y	MD	4.6	20	4.60	11%	1	0
Community Z	MI	4.7	22	4.68	10%	0	0
Community A1	TN	4.6	14	4.71	9%	0	0
Community B1	MD	4.6	17	4.76	7%	0	0
Community C1	GA	4.7	18	4.56	6%	1	0
Community D1	FL	4.9	26	4.62	0%	0	0
Community E1	MI	4.3	24	4.67	0%	0	0
Community F1	TN	4.7	20	5.00	0%	0	0
Community G1	MA	5.0	18	4.94	0%	0	0
Community H1	TN	4.9	15	5.00	0%	0	0
Community I1	MD	4.6	13	4.69	0%	0	0
Community J1	FL	4.9	12	5.00	0%	0	0
Community K1	VA	4.5	12	4.67	0%	0	0
Community L1	CT	4.7	12	5.00	0%	0	0
Community M1	MD	4.7	9	5.00	0%	0	0
Community N1	OH	4.5	9	5.00	0%	0	0
Community O1	MA	4.7	8	5.00	0%	0	0
Community P1	IL	4.8	6	5.00	0%	0	0
Community Q1	CT	4.9	6	5.00	0%	0	0
Community R1	PA	4.6	6	5.00	0%	0	0
Community S1	IN	4.1	6	4.67	0%	0	0
Community T1	TN	4.9	5	5.00	0%	0	0
Community U1	GA	4.5	5	5.00	0%	0	0
Community V1	IN	4.3	5	3.80	0%	0	0
Community W1	VA	4.5	5	4.20	0%	0	0
Community X1	IA	4.4	4	5.00	0%	0	0
Community Y1	IL	4.9	4	5.00	0%	0	0
Community Z1	SC	4.6	4	5.00	0%	0	0
Community A2	VA	4.9	4	5.00	0%	0	0
Community B2	IL	4.3	4	5.00	0%	0	0
Community C2	FL	4.7	4	5.00	0%	0	0
Community D2	WI	4.0	3	5.00	0%	0	0
Community E2	TN	4.8	3	5.00	0%	0	0
Community F2	GA	5.0	2	5.00	0%	0	0
Community G2	TN	4.8	2	5.00	0%	0	0
Community H2	IL	4.7	1	5.00	0%	0	0
Community I2	GA	–	0	–	–	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

4 confirmed falls described by reviewers in twelve months; in 2 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.83.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-08-13	★☆☆☆☆	Father fell from chair; staff laughed, poor care.	found on floor, not noticed, hallway/common area	—	view
Community	2026-08-09	★★★★★	Mom recovered from broken hip at facility with therapy		fracture/broken bone	view
Community	2026-07-20	★☆☆☆☆	Family of reviewer fell, with fracture/broken bone	slow response, bedroom	fracture/broken bone	view
Community	2026-03-25	★★★★★	Mom's frequent falls eliminated after moving.		—	view

Waiting for help

“Care giver again did not arrive to help mom to bathroom even though she was in the lobby near the receptionist just before I pushed mom's bell. And receptionist paged someone to her room to help. 45 min later noone had come up to help. Mom had wet her pants. Rec”
★★☆☆☆ · 2025-09-12 · Charter Senior Living of Towson · source

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