Insights
Nobi Insights · Operators · Clermont Management LLC
Operator review report · Sep 2025 – Aug 2026Preview

Clermont Management LLC.

5 communities in 1 state, 123 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

451 units · AL 310 · MC 141 · IL 0 · top states: TX (5)
4.10
mean Google rating
portfolio 4.32★
123
reviews, 12 months
5 communities with reviews · 0 without
81%
positive reviews
portfolio 87%
15%
negative reviews
portfolio 11%
1
confirmed falls described
0 with slow or no response
93%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★Sep21Oct12Nov1Dec7Jan18Feb11Mar2Apr22May16Jun8Jul5Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management9% vs 5%Staff attitude7% vs 4%Nursing & medical7% vs 3%Safety & falls7% vs 4%Food & dining6% vs 2%Cleanliness6% vs 3%Communication6% vs 4%Staffing levels6% vs 3%Responsiveness3% vs 3%Admissions & sales3% vs 1%Cost & billing2% vs 2%Building & amenities1% vs 2%Activities1% vs 1%End-of-life care1% vs 1%

Share of reviews with a negative mention — Responsiveness 2.8% vs 3.3% norm; Safety & falls 6.5% vs 3.6% norm; Staffing levels 5.6% vs 3.2% norm.

Most praised
responsive staff, residents safe and comfortablewonderful staff, feels like home, good carecompany always available; excellent care for momwonderful staff and caregivers, delicious foodamazing leader with dedication and compassionhelpful, kind, caring staff throughout declinevivian gave great tour answered questionsexceptional caring staff; smooth admissions; warm atmosphere

Strongest themes: Staff attitude (80), Management (33), Building & amenities (26), Communication (18).

Most criticised
dietary restrictions ignored, fall unreportedunsafe conditions at night unsupervisedmedications not given as prescribedmedical dietary needs ignored; meals not offeredseverely understaffed, meds late, ignored needs, neglectful managementcaregivers overworked, underpaid, doing minimumlack of care, resources, staff, cleanlinesscall system malfunction, no er notification, poor communication

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A TX 3.8264.08 29% 11
Community B TX 4.3284.14 19% 10
Community C TX 4.6154.47 13% 00
Community D TX 3.7374.49 13% 10
Community E TX 4.1175.00 0% 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

1 confirmed fall described by reviewers in twelve months. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.93.

CommunityDateRatingWhat happenedSignalsInjury
Community 2026-06-02★☆☆☆☆ Father-in-law experienced fall; care issues documented including medication and cleanliness. view
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (123 for the 5 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.