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Nobi Insights · Operators · Evangelical Lutheran Good Samaritan Society/ Sandford
Operator review report · Sep 2025 – Aug 2026Preview

Evangelical Lutheran Good Samaritan Society/ Sandford.

80 communities in 18 states, 362 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

7,600 units · AL 2,131 · MC 273 · IL 2,461 · top states: AR (1), AZ (1), CO (4), HI (1), IA (8)
4.27
mean Google rating
portfolio 4.32★
362
reviews, 12 months
58 communities with reviews · 22 without
88%
positive reviews
portfolio 87%
9%
negative reviews
portfolio 11%
5
confirmed falls described
1 with slow or no response
60%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★31Sep44Oct20Nov19Dec41Jan27Feb30Mar36Apr23May36Jun40Jul14Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Staff attitude4% vs 4%Nursing & medical4% vs 3%Communication3% vs 4%Building & amenities3% vs 2%Responsiveness3% vs 3%Food & dining2% vs 2%Management2% vs 5%Staffing levels2% vs 3%Cleanliness1% vs 3%Cost & billing1% vs 2%Safety & falls1% vs 4%Therapy & rehab1% vs 0%End-of-life care1% vs 1%Activities0% vs 1%Admissions & sales0% vs 1%

Share of reviews with a negative mention — Responsiveness 2.7% vs 3.3% norm; Safety & falls 1.4% vs 3.6% norm; Staffing levels 2.4% vs 3.2% norm.

Most praised
great campus ×2great staff ×2amazing amenities, welcoming staff and residents, excellent foodwarm staff, clean facility, engaging activitiesvery comfortable and carefree placecompassionate, caring, clean, professionalstaff takes care of residents with heartsa few good nurses

Strongest themes: Staff attitude (208), Building & amenities (98), Activities (66), Food & dining (44).

Most criticised
dinner menu item not served as described.no ice, broken fountains, tap water in heatfailed dental care and transportation schedulingleft grandmother without meds for dayssignage could be bettersometimes had to wait for medsresident dropped multiple times, neglectedstaff refused to allow family communication

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A TX 4.6334.91 0% 02
Community B WA 4.0183.83 23% 11
Community C TX 4.1224.09 19% 11
Community D IA 4.224.50 0% 01
Community E MN 2.032.00 100% 10
Community F ND 3.121.00 100% 10
Community G ND 2.311.00 100% 00
Community H WI 3.011.00 100% 10
Community I IA 4.411.00 100% 00
Community J NM 3.473.14 50% 10
Community K MN 3.432.33 50% 00
Community L MN 4.033.67 50% 00
Community M ND 3.721.50 50% 00
Community N CO 3.864.33 20% 00
Community O NE 4.974.43 17% 00
Community P CO 4.684.50 14% 10
Community Q NE 4.594.56 11% 00
Community R NM 4.2474.40 8% 10
Community S CO 4.6214.81 6% 00
Community T TN 4.8244.96 0% 00
Community U NM 5.0135.00 0% 00
Community V MN 4.9114.91 0% 00
Community W MN 5.0105.00 0% 00
Community X HI 4.894.89 0% 00
Community Y CO 4.895.00 0% 00
Community Z SD 5.075.00 0% 00
Community A1 MN 5.075.00 0% 00
Community B1 ND 4.165.00 0% 00
Community C1 MN 4.555.00 0% 00
Community D1 MN 4.554.80 0% 00
Community E1 MN 4.255.00 0% 00
Community F1 NE 5.045.00 0% 00
Community G1 SD 4.345.00 0% 00
Community H1 MN 5.045.00 0% 00
Community I1 KS 4.444.75 0% 00
Community J1 MN 3.845.00 0% 00
Community K1 AR 3.733.33 0% 00
Community L1 ND 4.734.33 0% 00
Community M1 ID 3.433.67 0% 00
Community N1 IA 4.135.00 0% 00
Community O1 ID 5.025.00 0% 00
Community P1 MN 3.625.00 0% 00
Community Q1 SD 5.025.00 0% 00
Community R1 KS 4.125.00 0% 00
Community S1 IA 4.025.00 0% 00
Community T1 MN 4.515.00 0% 00
Community U1 NE 4.715.00 0% 00
Community V1 SD 4.514.00 0% 00
Community W1 MN 5.015.00 0% 00
Community X1 MN 4.411.00 0% 00
Community Y1 NE 3.514.00 0% 00
Community Z1 IA 4.315.00 0% 00
Community A2 NE 4.415.00 0% 00
Community B2 IA 5.015.00 0% 00
Community C2 AZ 4.313.00 0% 00
Community D2 KS 4.315.00 0% 00
Community E2 MN 5.015.00 0% 00
Community F2 MN 4.215.00 0% 00
Community G2 MN 0 00
Community H2 IL 0 00
Community I2 NE 0 00
Community J2 ND 0 00
Community K2 IA 0 00
Community L2 NE 0 00
Community M2 KS 0 00
Community N2 OR 0 00
Community O2 ND 0 00
Community P2 MN 0 00
Community Q2 NE 0 00
Community R2 SD 0 00
Community S2 SD 0 00
Community T2 NE 0 00
Community U2 NE 0 00
Community V2 IA 0 00
Community W2 SD 0 00
Community X2 ID 0 00
Community Y2 SD 0 00
Community Z2 MN 0 00
Community A3 NE 0 00
Community B3 MN 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

5 confirmed falls described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.69.

CommunityDateRatingWhat happenedSignalsInjury
Community 2026-07-09★★★★★ Father's falls managed with Personal Help Button. view
Community 2026-05-06★★★★★ Resident fell with fracture/broken bone. Staff response: prompt.outdoors fracture/broken bone view
Community 2026-04-26★★★★★ Reviewer had fall; facility provided prompt and compassionate care. view
Community 2026-04-19★☆☆☆☆ Multiple residents fell and lay on floor for extended periods before help; severe understaffing.found on floor, slow response view
Community 2026-03-07★★★★★ Husband fell; received wonderful physical and occupational therapy. view

Waiting for help

“DO NOT PUT YOUR LOVED ONE IN THIS PLACE. I’ve heard multiple comments from residents there about the terrible staffing, slow response to resident needs (toileting, etc.) and a lack of communication from staff to both families and residents.”

★☆☆☆☆ · 2025-10-18 · Good Samaritan Society - Larimore · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (362 for the 80 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.