Operator review report · Sep 2025 – Aug 2026Preview
Evergreen Management.
63 communities in 12 states, 1,306 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.
4,222 units · AL 104 · MC 3,622 · IL 200 · top states: CT (2), DE (1), FL (11), IL (8), MD (5)
4.72★
mean Google rating
portfolio 4.32★
1,306
reviews, 12 months
62 communities with reviews · 1 without
94%
positive reviews
portfolio 87%
5%
negative reviews
portfolio 11%
10
confirmed falls described
4 with slow or no response
96%
reviews answered
portfolio 72%
Reviews month by month.
Reviews per month across all communities, with the month’s average rating
reviewsaverage stars
What families praise and what they criticise.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention of each theme
Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Share of reviews with a negative mention — Responsiveness 1.9% vs 3.3% norm; Safety & falls 2.4% vs 3.6% norm; Staffing levels 2.4% vs 3.2% norm.
Most praised
great facility ×4amazing staff ×3great people ×2wonderful place ×2compassionate staff, excellent activities engagementexceptional, personal care; kind, dedicated staff.staff member compassionate and dedicateddirector and staff caring, residents at peace
uncomfortable bed, limited acceptancegrandmother neglected, not bathed, lost hearing aidneglected personal hygiene, poor facility designpoor front desk service and weird behaviorinterior appearance poor, staff unfriendly, burnt outnurse sleeps during night shift, unresponsivecleanliness issues and staffing shortagessoaked bedding, rude staff, dismissive management, neglect
Community by community.
Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.
Community
Location
Google ★
Reviews 12 mo
Avg ★ 12 mo
Negative
Response complaints
Confirmed falls
Community A
PA
4.4
14
3.14
43%
2
2
Community B
FL
4.8
42
4.93
4%
0
2
Community C
MD
3.8
4
3.25
33%
1
1
Community D
IL
4.7
23
4.78
5%
0
1
Community E
TX
4.3
29
4.62
4%
2
1
Community F
OH
4.7
21
4.86
0%
0
1
Community G
IL
4.9
19
4.95
0%
0
1
Community H
NJ
4.8
12
5.00
0%
0
1
Community I
FL
4.5
6
4.33
33%
1
0
Community J
IL
4.6
8
4.00
29%
1
0
Community K
IL
4.6
16
4.06
27%
1
0
Community L
IL
4.6
13
4.08
23%
1
0
Community M
OH
4.4
15
3.93
21%
1
0
Community N
WI
4.4
28
4.39
17%
1
0
Community O
TX
4.6
9
4.33
13%
0
0
Community P
OH
4.3
20
4.60
11%
2
0
Community Q
FL
4.8
39
4.62
10%
0
0
Community R
PA
4.8
12
4.83
9%
0
0
Community S
TX
4.8
30
4.77
8%
0
0
Community T
TX
4.5
26
4.69
8%
1
0
Community U
MI
4.4
29
4.72
7%
1
0
Community V
OH
4.9
17
4.82
6%
0
0
Community W
TX
4.7
17
4.76
6%
1
0
Community X
FL
4.8
37
4.78
6%
1
0
Community Y
IL
4.9
43
4.77
5%
2
0
Community Z
IL
4.3
31
4.74
5%
0
0
Community A1
TX
4.6
23
4.70
5%
1
0
Community B1
VA
4.8
34
4.88
5%
1
0
Community C1
PA
4.7
28
4.86
4%
0
0
Community D1
TX
4.8
27
4.85
4%
0
0
Community E1
PA
4.9
36
4.75
3%
0
0
Community F1
FL
4.9
54
4.93
2%
0
0
Community G1
VA
4.8
40
5.00
0%
0
0
Community H1
TX
4.9
37
4.97
0%
0
0
Community I1
FL
5.0
37
5.00
0%
0
0
Community J1
FL
5.0
37
5.00
0%
0
0
Community K1
FL
4.9
33
4.91
0%
0
0
Community L1
FL
4.9
32
5.00
0%
0
0
Community M1
DE
4.6
31
4.84
0%
0
0
Community N1
TX
4.7
28
5.00
0%
0
0
Community O1
PA
4.9
25
4.92
0%
0
0
Community P1
MI
4.8
22
5.00
0%
0
0
Community Q1
NJ
4.9
22
4.82
0%
0
0
Community R1
FL
4.7
20
4.80
0%
0
0
Community S1
MI
4.8
17
4.94
0%
0
0
Community T1
PA
4.8
17
5.00
0%
0
0
Community U1
MD
4.8
16
5.00
0%
0
0
Community V1
PA
4.6
15
5.00
0%
0
0
Community W1
TX
4.8
15
5.00
0%
0
0
Community X1
CT
4.7
14
4.71
0%
0
0
Community Y1
NJ
4.7
14
5.00
0%
0
0
Community Z1
MD
5.0
12
5.00
0%
0
0
Community A2
PA
4.9
11
4.91
0%
0
0
Community B2
MD
4.8
10
5.00
0%
0
0
Community C2
MD
5.0
8
5.00
0%
0
0
Community D2
VA
4.6
7
4.57
0%
0
0
Community E2
VA
4.9
6
5.00
0%
0
0
Community F2
CT
4.8
5
5.00
0%
0
0
Community G2
PA
4.8
5
5.00
0%
0
0
Community H2
FL
4.9
4
5.00
0%
0
0
Community I2
OH
4.9
3
5.00
0%
0
0
Community J2
NJ
4.9
1
5.00
0%
0
0
Community K2
IL
–
0
–
–
0
0
Falls and response times.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
10 confirmed falls described by reviewers in twelve months; in 4 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.91.
Community
Date
Rating
What happened
Signals
Injury
Community
2026-08-04
★★★★★
Husband's home fall led to placement; excellent facility care.
“Be careful about moving your loved one here they clearly don’t care about them. The nurse at night is asleep for the whole entire night shift and when you call her for an issue, she don’t respond. All she does is sleep in an empty room and the manager here has got to complain about me dozing off guess what I’m entitled to a 30 minute break and I can’t get one because the nurse is asleep the whole night.”
“As a family member, I did not have a positive experience with this community. There was a significant lack of compassion and care in this place from the top down. The staff did not engage with the resident and failed to provide basic services. Concerns were dismissed or ignored and no corrective action appeared to occur.”
“Zero stars , horrible front desk service. I'll be taking by buiness some place else. Im glad I walked in at right time, but I feel bad for the elderly staying there. Hope this helps other people looking for a good place for their love ones.”
“I love the people who say this place is great. I spent 8 hrs a day there because there is no care. Don't be disillusioned. If u spend time there u will see. How can anyone get a shower when there is one person in the house and who is watching the rest of the people while a shower is given NOBODY. They have agency a lot. Meds are never correct. Terrible place”
Full operator report
Unlock every community, named.
The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design
Families don’t just tour buildings. They tour for reassurance.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (1,306 for the 63 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.