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Nobi Insights · Operators · Gardant Management Solutions
Operator review report · Sep 2025 – Aug 2026Preview

Gardant Management Solutions.

65 communities in 5 states, 526 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

6,916 units · AL 6,169 · MC 293 · IL 454 · top states: IL (47), IN (14), MD (1), OH (2), WV (1)
4.41
mean Google rating
portfolio 4.32★
526
reviews, 12 months
57 communities with reviews · 8 without
85%
positive reviews
portfolio 87%
12%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
97%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★60Sep22Oct10Nov19Dec16Jan29Feb20Mar19Apr231May51Jun24Jul25Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management8% vs 5%Staff attitude4% vs 4%Communication3% vs 4%Cleanliness3% vs 3%Safety & falls3% vs 4%Admissions & sales3% vs 1%Staffing levels2% vs 3%Building & amenities2% vs 2%Cost & billing2% vs 2%Responsiveness2% vs 3%Food & dining2% vs 2%Nursing & medical2% vs 3%Activities0% vs 1%End-of-life care0% vs 1%Therapy & rehab0% vs 0%

Share of reviews with a negative mention — Responsiveness 2.0% vs 3.3% norm; Safety & falls 2.5% vs 3.6% norm; Staffing levels 2.3% vs 3.2% norm.

Most praised
great place ×2wonderful place ×2staff go above and beyond for residents ×2best food, wide hallways, fun peopleloved one was happy therefeels like homeincredible staff, warmth, compassion, go above and beyondfriendly staff, welcoming, smooth move-in

Strongest themes: Staff attitude (232), Building & amenities (123), Activities (88), Cleanliness (60).

Most criticised
poor marketing, no resident care information.broken promises, neglect, diet not followedfalse promises, discriminatory practices, debt collectionno housekeeping, laundry, bed changing servicehorrible management, uncleaned, staff stealingunorganizedbed sores, uncontrolled blood sugar, poor communicationmanager mistreated employee, stranded her

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A IN 3.532.00 100% 00
Community B IL 3.832.33 100% 00
Community C IL 4.323.00 100% 00
Community D IL 3.523.00 100% 00
Community E IL 4.411.00 100% 00
Community F OH 3.9102.60 71% 00
Community G WV 3.292.78 50% 00
Community H IL 4.163.00 50% 10
Community I IN 4.553.40 50% 00
Community J IL 4.023.00 50% 00
Community K IN 3.9183.89 36% 10
Community L IL 4.453.80 33% 00
Community M OH 4.354.00 25% 00
Community N IN 3.354.20 25% 00
Community O IL 4.443.75 25% 00
Community P IL 4.794.22 20% 00
Community Q IN 3.874.29 20% 00
Community R IN 4.4104.00 17% 10
Community S IN 4.884.63 17% 00
Community T IL 4.2223.86 16% 00
Community U IL 4.7204.55 15% 00
Community V IL 4.6104.50 14% 00
Community W IL 4.784.50 14% 00
Community X IL 4.3214.76 9% 00
Community Y IL 4.5134.38 9% 00
Community Z IL 4.8114.73 9% 10
Community A1 IL 4.5184.56 6% 10
Community B1 IN 4.7234.87 6% 10
Community C1 IN 4.6364.89 5% 00
Community D1 IL 4.8695.00 0% 00
Community E1 IL 4.5265.00 0% 00
Community F1 IL 4.9214.95 0% 00
Community G1 IL 4.8154.87 0% 00
Community H1 IL 4.1115.00 0% 00
Community I1 IL 4.674.71 0% 00
Community J1 IN 4.275.00 0% 00
Community K1 IL 4.774.57 0% 00
Community L1 IL 4.665.00 0% 00
Community M1 IL 4.665.00 0% 00
Community N1 IL 4.555.00 0% 00
Community O1 IL 4.055.00 0% 00
Community P1 IL 4.045.00 0% 00
Community Q1 IL 4.745.00 0% 00
Community R1 IL 4.344.75 0% 00
Community S1 IL 4.544.50 0% 00
Community T1 IL 4.645.00 0% 00
Community U1 IL 5.045.00 0% 10
Community V1 IL 4.535.00 0% 00
Community W1 IL 4.935.00 0% 00
Community X1 IL 4.535.00 0% 00
Community Y1 IL 4.925.00 0% 00
Community Z1 MD 4.225.00 0% 00
Community A2 IN 4.823.00 0% 00
Community B2 IL 4.724.50 0% 00
Community C2 IL 5.025.00 0% 00
Community D2 IN 4.715.00 0% 00
Community E2 IL 5.015.00 0% 00
Community F2 IN 0 00
Community G2 IL 0 00
Community H2 IL 0 00
Community I2 IL 0 00
Community J2 IL 0 00
Community K2 IN 0 00
Community L2 IL 0 00
Community M2 IL 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this operator during the period.

Waiting for help

“Was really loving this place for mom but the list of "we dont do this" and "we dont normally do that" while watching 4 CNAs literally lounging in the nurses station on their phones is seriously disturbing. It seems like every time I come in they are laid back on phones. Edit. Things have gotten better! Very happy to have mom here!”

★★★★★ · 2026-02-18 · Heritage Woods of Moline · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (526 for the 65 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.