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Nobi Insights · Operators · Grace Management, Inc.
Operator review report · Sep 2025 – Aug 2026Preview

Grace Management, Inc..

60 communities in 20 states, 556 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

7,436 units · AL 2,628 · MC 722 · IL 4,086 · top states: AL (1), AZ (8), FL (11), GA (3), ID (1)
4.53
mean Google rating
portfolio 4.32★
556
reviews, 12 months
54 communities with reviews · 6 without
91%
positive reviews
portfolio 87%
7%
negative reviews
portfolio 11%
2
confirmed falls described
0 with slow or no response
98%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★52Sep52Oct33Nov41Dec56Jan52Feb46Mar56Apr42May41Jun44Jul41Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management4% vs 5%Building & amenities2% vs 2%Cost & billing2% vs 2%Staff attitude2% vs 4%Admissions & sales2% vs 1%Communication2% vs 4%Food & dining2% vs 2%Cleanliness2% vs 3%Safety & falls1% vs 4%Responsiveness1% vs 3%Nursing & medical1% vs 3%Staffing levels1% vs 3%Activities1% vs 1%End-of-life care0% vs 1%Therapy & rehab0% vs 0%

Share of reviews with a negative mention — Responsiveness 1.0% vs 3.3% norm; Safety & falls 1.0% vs 3.6% norm; Staffing levels 0.8% vs 3.2% norm.

Most praised
staff helpful, great entertainment, excellent senior livingexceptional care, professional staff, dignified communityattentive kind staff activities cozy apartmentclean, well maintained, good meals, attentive staffeasy to work with staff transitionstaff professional courteous and happy residentstaff devoted, uplifting environment, seamless transitionculture of caring staff, life-enriching activities

Strongest themes: Staff attitude (384), Building & amenities (183), Activities (165), Food & dining (124).

Most criticised
lawn not wateredroach infestation for six monthsboring atmosphere, rude staff, inadequate caremany private caregivers raises concernshousekeeping inconsistent, slow cleaningexcessive charges, inflexible billing, lack of compassionfood shortages, facility maintenance failureslarger community, few minor issues

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A SC 4.6114.64 11% 11
Community B TN 4.6174.53 8% 01
Community C MI 4.312.00 100% 00
Community D OH 4.683.75 33% 10
Community E FL 4.493.56 29% 00
Community F FL 4.5114.00 25% 00
Community G MI 4.563.67 20% 00
Community H FL 3.854.20 20% 00
Community I TX 4.354.40 20% 10
Community J FL 4.4284.25 19% 10
Community K GA 3.9204.15 19% 00
Community L IL 4.5124.42 17% 00
Community M PA 4.384.38 17% 10
Community N IL 4.974.43 17% 00
Community O PA 4.4124.33 13% 00
Community P NV 4.5114.36 11% 00
Community Q AZ 4.5244.50 9% 00
Community R KS 4.4144.71 8% 00
Community S FL 4.2154.73 7% 00
Community T FL 4.2164.56 6% 00
Community U TX 4.6224.77 6% 00
Community V FL 4.7224.82 5% 00
Community W AZ 4.4294.93 0% 00
Community X AZ 4.6235.00 0% 00
Community Y AZ 4.9215.00 0% 00
Community Z NV 4.7155.00 0% 00
Community A1 ME 4.5144.93 0% 00
Community B1 AZ 4.4134.69 0% 00
Community C1 MI 4.7134.69 0% 00
Community D1 MS 4.7125.00 0% 00
Community E1 NV 4.8125.00 0% 00
Community F1 KS 4.8104.60 0% 00
Community G1 PA 4.7105.00 0% 00
Community H1 FL 4.694.33 0% 00
Community I1 TX 4.595.00 0% 00
Community J1 AZ 4.894.67 0% 00
Community K1 AZ 4.685.00 0% 00
Community L1 TN 4.785.00 0% 00
Community M1 FL 4.875.00 0% 00
Community N1 GA 4.074.86 0% 00
Community O1 SC 4.954.80 0% 00
Community P1 FL 4.255.00 0% 00
Community Q1 TX 4.755.00 0% 00
Community R1 KY 4.545.00 0% 00
Community S1 KS 4.345.00 0% 00
Community T1 AZ 4.545.00 0% 00
Community U1 TX 4.935.00 0% 00
Community V1 AL 4.434.67 0% 00
Community W1 NY 4.735.00 0% 00
Community X1 SC 4.635.00 0% 00
Community Y1 VA 4.414.00 0% 00
Community Z1 FL 4.815.00 0% 00
Community A2 KS 4.715.00 0% 00
Community B2 IL 4.515.00 0% 00
Community C2 ME 0 00
Community D2 KS 0 00
Community E2 OK 0 00
Community F2 GA 0 00
Community G2 ID 0 00
Community H2 KS 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

2 confirmed falls described by reviewers in twelve months. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.41.

CommunityDateRatingWhat happenedSignalsInjury
Community 2026-01-09★★★★★ Father received excellent respite care after fall with brain bleed and femur fracture. head injury view
Community 2025-11-22★★★★★ Mother fell requiring memory care; excellent facility care. view
Full operator report

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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (556 for the 60 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.