Insights
Nobi Insights · Operators · Highland Village of Fallon
Operator review report · Sep 2025 – Aug 2026Preview

Highland Village of Fallon.

1 community in 1 state, 2 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

139 units · AL 37 · MC 0 · IL 0 · top states: NV (1)
3.40
mean Google rating
portfolio 4.32★
2
reviews, 12 months
1 communities with reviews · 0 without
50%
positive reviews
portfolio 87%
50%
negative reviews
portfolio 11%
1
confirmed falls described
1 with slow or no response
0%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★SepOct1NovDec1JanFebMarAprMayJunJulAug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management50% vs 5%Safety & falls50% vs 4%Communication50% vs 4%Responsiveness50% vs 3%Nursing & medical50% vs 3%Staffing levels50% vs 3%Food & dining0% vs 2%Building & amenities0% vs 2%Staff attitude0% vs 4%

Share of reviews with a negative mention — Responsiveness 50.0% vs 3.3% norm; Safety & falls 50.0% vs 3.6% norm; Staffing levels 50.0% vs 3.2% norm.

Most praised
attentive staff, excellent food, friendly atmosphere

Strongest themes: Responsiveness (1), Staff attitude (1), Food & dining (1), Building & amenities (1).

Most criticised
multiple safety incidents, falls, medication errors

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A NV 3.423.00 50% 11

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 50.0.

CommunityDateRatingWhat happenedSignalsInjury
Community 2026-01-27★☆☆☆☆ Mother fell multiple times, broken shoulder, poor care.found on floor, not noticed, bedroom fracture/broken bone view
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (2 for the 1 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.