96 communities in 21 states, 413 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 6.4% vs 3.3% norm; Safety & falls 6.1% vs 3.6% norm; Staffing levels 5.8% vs 3.2% norm.
Strongest themes: Staff attitude (242), Building & amenities (98), Activities (73), Nursing & medical (70).
Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.
| Community | Location | Google ★ | Reviews 12 mo | Avg ★ 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|---|
| Community A | NY | 3.2 | 46 | 3.37 | 50% | 10 | 1 |
| Community B | OH | 4.2 | 10 | 3.50 | 33% | 1 | 1 |
| Community C | CA | 4.3 | 39 | 4.49 | 7% | 2 | 1 |
| Community D | MO | 4.6 | 14 | 4.93 | 0% | 0 | 1 |
| Community E | CA | 5.0 | 1 | 5.00 | 0% | 0 | 1 |
| Community F | MA | 4.6 | 4 | 4.25 | 100% | 0 | 0 |
| Community G | CA | 2.9 | 2 | 1.00 | 100% | 1 | 0 |
| Community H | OH | 3.9 | 6 | 3.00 | 67% | 1 | 0 |
| Community I | MO | 3.4 | 4 | 2.00 | 67% | 0 | 0 |
| Community J | MI | 3.9 | 3 | 3.67 | 50% | 0 | 0 |
| Community K | NJ | 4.7 | 3 | 3.67 | 50% | 0 | 0 |
| Community L | GA | 3.7 | 2 | 3.00 | 50% | 0 | 0 |
| Community M | OH | 3.8 | 11 | 3.27 | 36% | 1 | 0 |
| Community N | OH | 4.3 | 10 | 3.90 | 33% | 0 | 0 |
| Community O | PA | 4.2 | 4 | 3.00 | 33% | 0 | 0 |
| Community P | FL | 3.7 | 3 | 3.33 | 33% | 1 | 0 |
| Community Q | CA | 3.6 | 5 | 4.20 | 25% | 0 | 0 |
| Community R | GA | 2.8 | 4 | 3.75 | 25% | 0 | 0 |
| Community S | OH | 4.0 | 4 | 4.25 | 25% | 0 | 0 |
| Community T | OH | 4.2 | 7 | 4.43 | 20% | 0 | 0 |
| Community U | CO | 4.1 | 7 | 4.00 | 17% | 1 | 0 |
| Community V | MI | 3.9 | 6 | 4.17 | 17% | 1 | 0 |
| Community W | FL | 4.9 | 33 | 4.61 | 9% | 0 | 0 |
| Community X | OH | 3.9 | 12 | 4.08 | 9% | 1 | 0 |
| Community Y | GA | 4.0 | 13 | 4.46 | 8% | 0 | 0 |
| Community Z | MI | 4.3 | 16 | 5.00 | 0% | 0 | 0 |
| Community A1 | CA | 5.0 | 14 | 5.00 | 0% | 0 | 0 |
| Community B1 | OR | 4.9 | 10 | 5.00 | 0% | 0 | 0 |
| Community C1 | VA | 4.8 | 9 | 5.00 | 0% | 0 | 0 |
| Community D1 | DC | 4.0 | 7 | 4.29 | 0% | 0 | 0 |
| Community E1 | MI | 4.7 | 7 | 5.00 | 0% | 0 | 0 |
| Community F1 | OR | 4.8 | 6 | 4.67 | 0% | 0 | 0 |
| Community G1 | MO | 3.2 | 6 | 4.17 | 0% | 0 | 0 |
| Community H1 | VA | 4.4 | 5 | 4.40 | 0% | 0 | 0 |
| Community I1 | MI | 4.0 | 5 | 5.00 | 0% | 0 | 0 |
| Community J1 | CA | 4.3 | 4 | 5.00 | 0% | 0 | 0 |
| Community K1 | CA | 4.7 | 4 | 4.25 | 0% | 0 | 0 |
| Community L1 | FL | 4.6 | 4 | 4.50 | 0% | 0 | 0 |
| Community M1 | MI | 4.3 | 4 | 5.00 | 0% | 0 | 0 |
| Community N1 | MI | 4.2 | 4 | 5.00 | 0% | 0 | 0 |
| Community O1 | CO | 3.9 | 4 | 4.00 | 0% | 0 | 0 |
| Community P1 | CA | 4.3 | 3 | 5.00 | 0% | 0 | 0 |
| Community Q1 | TX | 4.5 | 3 | 5.00 | 0% | 0 | 0 |
| Community R1 | NH | 4.2 | 3 | 2.33 | 0% | 0 | 0 |
| Community S1 | VA | 4.3 | 3 | 5.00 | 0% | 0 | 0 |
| Community T1 | CA | 4.7 | 2 | 5.00 | 0% | 0 | 0 |
| Community U1 | TX | 4.7 | 2 | 5.00 | 0% | 0 | 0 |
| Community V1 | OR | 4.7 | 2 | 5.00 | 0% | 0 | 0 |
| Community W1 | VA | 4.1 | 2 | 5.00 | 0% | 0 | 0 |
| Community X1 | CO | 4.8 | 2 | 5.00 | 0% | 0 | 0 |
| Community Y1 | NY | 3.2 | 2 | 4.00 | 0% | 0 | 0 |
| Community Z1 | MO | 3.8 | 2 | 5.00 | 0% | 0 | 0 |
| Community A2 | CA | 4.2 | 2 | 5.00 | 0% | 0 | 0 |
| Community B2 | MI | 2.6 | 2 | 2.50 | 0% | 0 | 0 |
| Community C2 | MO | 3.6 | 2 | 4.00 | 0% | 1 | 0 |
| Community D2 | MO | 4.2 | 2 | 5.00 | 0% | 0 | 0 |
| Community E2 | MN | 4.2 | 1 | 5.00 | 0% | 0 | 0 |
| Community F2 | CA | 4.6 | 1 | 5.00 | 0% | 0 | 0 |
| Community G2 | CA | 5.0 | 1 | 5.00 | 0% | 0 | 0 |
| Community H2 | CA | 4.3 | 1 | 5.00 | 0% | 0 | 0 |
| Community I2 | CA | 3.9 | 1 | 4.00 | 0% | 0 | 0 |
| Community J2 | GA | 4.7 | 1 | 5.00 | 0% | 0 | 0 |
| Community K2 | GA | 4.8 | 1 | 5.00 | 0% | 0 | 0 |
| Community L2 | NY | 3.8 | 1 | 4.00 | 0% | 0 | 0 |
| Community M2 | CA | 5.0 | 1 | 5.00 | 0% | 0 | 0 |
| Community N2 | SC | 5.0 | 1 | 5.00 | 0% | 0 | 0 |
| Community O2 | CA | 4.8 | 1 | 5.00 | 0% | 0 | 0 |
| Community P2 | PA | 5.0 | 1 | 5.00 | 0% | 0 | 0 |
| Community Q2 | CA | 4.7 | 1 | 5.00 | 0% | 0 | 0 |
| Community R2 | CA | 4.0 | 1 | 4.00 | 0% | 0 | 0 |
| Community S2 | FL | 3.3 | 1 | 1.00 | 0% | 0 | 0 |
| Community T2 | FL | 2.9 | 1 | 5.00 | 0% | 0 | 0 |
| Community U2 | TX | 3.4 | 1 | 5.00 | 0% | 0 | 0 |
| Community V2 | MA | – | 0 | – | – | 0 | 0 |
| Community W2 | GA | – | 0 | – | – | 0 | 0 |
| Community X2 | CA | – | 0 | – | – | 0 | 0 |
| Community Y2 | GA | – | 0 | – | – | 0 | 0 |
| Community Z2 | CA | – | 0 | – | – | 0 | 0 |
| Community A3 | IL | – | 0 | – | – | 0 | 0 |
| Community B3 | OR | – | 0 | – | – | 0 | 0 |
| Community C3 | MA | – | 0 | – | – | 0 | 0 |
| Community D3 | CA | – | 0 | – | – | 0 | 0 |
| Community E3 | CA | – | 0 | – | – | 0 | 0 |
| Community F3 | CA | – | 0 | – | – | 0 | 0 |
| Community G3 | MO | – | 0 | – | – | 0 | 0 |
| Community H3 | NY | – | 0 | – | – | 0 | 0 |
| Community I3 | MD | – | 0 | – | – | 0 | 0 |
| Community J3 | WI | – | 0 | – | – | 0 | 0 |
| Community K3 | CA | – | 0 | – | – | 0 | 0 |
| Community L3 | CA | – | 0 | – | – | 0 | 0 |
| Community M3 | CA | – | 0 | – | – | 0 | 0 |
| Community N3 | NH | – | 0 | – | – | 0 | 0 |
| Community O3 | CA | – | 0 | – | – | 0 | 0 |
| Community P3 | NY | – | 0 | – | – | 0 | 0 |
| Community Q3 | CA | – | 0 | – | – | 0 | 0 |
| Community R3 | VA | – | 0 | – | – | 0 | 0 |
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
5 confirmed falls described by reviewers in twelve months. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.52.
| Community | Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|---|
| Community | 2026-07-29 | ★★★★★ | Father fell; mother had hip replacement; excellent physical therapy and accommodating staff. | fracture/broken bone | view | |
| Community | 2026-04-14 | ★★★★★ | Mother recovered well after fall with exceptional care. | — | view | |
| Community | 2026-03-29 | ★★★★★ | Mother transitioned well to new facility after repeated falls; excellent management and compassionate staff. | — | view | |
| Community | 2026-01-08 | ★★★★★ | Mother fell; facility implemented Fall Protocol with close monitoring. | — | view | |
| Community | 2025-12-24 | ★★★★★ | Family of reviewer fell, with fracture/broken bone | bedroom | fracture/broken bone | view |
“Brother got moved there 4 days ago from Hillside Hosp. Nobody to talk to who can tell me where he is or get me in touch.”
“Dirty. Awful management. Unsafe care. No nursing staff -- only QMAPs. My Grandma was given the wrong meds three times. 911 came to get my GG and no staff could even be found. Had to move her to Life Care Center of Littleton. Have a laundry list of scary things that happened. Still waiting for final refunded payment.”
“Was only there to pick up a patient, but we waited almost 2 hours for travel!”
“I was on the 11th floor to learn to walk again. One of the CPA there name Jackie was rude and disrespectful. I also had a visitor visit and she yelled about the person being there to visit me. She was the worst. The food there was horrible, I had to order food everyday. I was so happy when I left there to go home.”
The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.