Integral Senior Living — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 1.4% vs 3.3% norm; Safety & falls 2.2% vs 3.6% norm; Staffing levels 1.7% vs 3.2% norm.

Most praised

staff kind and helpful, office staff exceptional.staff friendly, patient, activities, communicationbeautiful facility, exceptional staff, vibrant communitybeautiful facility, excellent staff, great foodprofessional, kind, welcoming; immaculatestaff loving and attentive, feels like homeclean, beautiful facility with nice staffbeautiful facility, some caring staff, good admissions support

Strongest themes: Staff attitude (619), Building & amenities (284), Activities (227), Food & dining (162).

Most criticised

asked father to leave due to disability ×2management unavailable and extremely hard to reachhigh turnover among staffadditional care costs excessive, five thousandmedication staff rude, short-staffed, sanitary issuepoor communication, medical staff attitude problemfather very sick, billing concerningformer executive director poor leadership

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	SC	3.3	14	3.86	21%	2	1
Community B	CA	4.1	21	4.38	16%	1	1
Community C	GA	4.7	19	4.58	7%	0	1
Community D	CA	4.8	57	4.79	6%	1	1
Community E	CA	4.2	3	2.67	100%	0	0
Community F	IN	4.3	2	1.00	100%	0	0
Community G	OK	4.2	2	3.50	100%	0	0
Community H	AZ	3.3	2	2.00	100%	0	0
Community I	WA	3.7	1	1.00	100%	1	0
Community J	CA	4.1	2	3.00	50%	0	0
Community K	NM	4.3	7	3.43	43%	0	0
Community L	AZ	3.8	9	3.22	38%	0	0
Community M	OK	4.3	8	3.25	38%	0	0
Community N	CA	3.9	7	4.00	33%	0	0
Community O	CA	4.3	4	3.00	33%	1	0
Community P	CA	3.6	18	4.33	31%	0	0
Community Q	IL	4.6	10	3.90	25%	0	0
Community R	TX	4.3	6	3.50	25%	0	0
Community S	NV	4.2	5	3.40	25%	1	0
Community T	CA	4.6	4	4.25	25%	0	0
Community U	TN	4.4	10	4.50	22%	0	0
Community V	CO	3.9	10	4.20	22%	0	0
Community W	CA	3.8	10	4.00	20%	1	0
Community X	CA	4.3	5	4.20	20%	0	0
Community Y	CA	4.3	23	4.52	14%	0	0
Community Z	CO	4.6	10	4.60	14%	0	0
Community A1	CO	4.8	10	4.60	13%	0	0
Community B1	CA	4.7	11	4.45	10%	0	0
Community C1	UT	3.9	14	4.71	8%	0	0
Community D1	TX	4.5	26	4.54	8%	0	0
Community E1	CA	4.6	14	4.71	8%	0	0
Community F1	WA	4.4	14	4.57	7%	0	0
Community G1	AZ	4.6	64	4.78	6%	0	0
Community H1	CA	4.6	49	4.71	4%	0	0
Community I1	TX	4.6	100	4.87	3%	1	0
Community J1	CA	4.9	51	4.92	0%	0	0
Community K1	CO	4.7	45	4.98	0%	0	0
Community L1	CA	4.5	27	4.85	0%	0	0
Community M1	KY	4.4	27	4.52	0%	0	0
Community N1	CA	4.6	22	5.00	0%	1	0
Community O1	WA	4.5	19	5.00	0%	0	0
Community P1	AZ	4.8	18	4.78	0%	0	0
Community Q1	TN	4.9	16	5.00	0%	0	0
Community R1	CA	4.8	15	4.93	0%	0	0
Community S1	CA	4.7	11	4.73	0%	1	0
Community T1	TX	4.7	9	5.00	0%	0	0
Community U1	ID	4.3	8	5.00	0%	0	0
Community V1	CO	4.3	8	5.00	0%	0	0
Community W1	IN	4.4	7	4.86	0%	0	0
Community X1	CA	4.9	7	5.00	0%	0	0
Community Y1	CA	4.2	6	4.00	0%	0	0
Community Z1	CA	5.0	6	5.00	0%	0	0
Community A2	CA	4.4	5	5.00	0%	0	0
Community B2	CA	5.0	5	5.00	0%	0	0
Community C2	IN	4.3	5	4.80	0%	0	0
Community D2	CO	3.6	5	4.40	0%	0	0
Community E2	CA	4.3	5	5.00	0%	0	0
Community F2	ID	4.6	4	5.00	0%	0	0
Community G2	CO	4.6	4	5.00	0%	0	0
Community H2	UT	5.0	3	5.00	0%	0	0
Community I2	ME	4.3	3	4.67	0%	0	0
Community J2	WA	4.1	2	5.00	0%	0	0
Community K2	CA	4.8	2	5.00	0%	0	0
Community L2	CA	4.8	2	5.00	0%	0	0
Community M2	CA	4.5	2	5.00	0%	0	0
Community N2	NV	4.7	1	5.00	0%	0	0
Community O2	CA	4.3	1	5.00	0%	0	0
Community P2	MI	4.6	1	5.00	0%	0	0
Community Q2	CA	–	0	–	–	0	0
Community R2	NE	–	0	–	–	0	0
Community S2	GA	–	0	–	–	0	0
Community T2	TX	–	0	–	–	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

4 confirmed falls described by reviewers in twelve months; in 2 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.5.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-03-24	★☆☆☆☆	Father-in-law fell, on floor 12 hours, died.	found on floor, not noticed	death	view
Community	2026-02-19	★★★★★	Family friend recovered well from fall with PT.		—	view
Community	2026-01-16	★☆☆☆☆	Grandfather fell outside; left for hours; died after.	found on floor, not noticed, outdoors	death	view
Community	2026-01-09	★★★★★	Fall prompted admission, excellent hospice care and family support.		—	view

Waiting for help

“This place has NO transportation available for the residents…the food service is also very poor you may wait 2 hours for your breakfast…there is no air conditioning in the hallway…they lock the door at 7pm and there is no way to get in the building after 7pm. There is also a huge bed bug problem…”
★☆☆☆☆ · 2025-10-10 · Las Villas Del Norte · source

“My aunt lives here it’s a beautiful place. The staff is very nice. The only complaint I would have is when she asks for help sometimes it takes 90 minutes or more for people to respond and she cannot hold her bladder that long.”
★★★★★ · 2025-10-29 · The Pasea · source

“They were letting a family member die, and didn’t care. Extremely poor service. If you love your family member don’t move them there.”
★☆☆☆☆ · 2025-09-26 · Sterling Ridge Senior Living · source

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