Insights
Nobi Insights · Operators · Integrated Senior Lifestyles
Operator review report · Sep 2025 – Aug 2026Preview

Integrated Senior Lifestyles.

18 communities in 2 states, 385 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

3,337 units · AL 741 · MC 233 · IL 2,363 · top states: OK (1), TX (17)
4.57
mean Google rating
portfolio 4.32★
385
reviews, 12 months
18 communities with reviews · 0 without
83%
positive reviews
portfolio 87%
11%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
93%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★20Sep26Oct30Nov23Dec25Jan32Feb22Mar23Apr59May67Jun35Jul23Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Building & amenities6% vs 2%Food & dining5% vs 2%Management5% vs 5%Cost & billing3% vs 2%Communication3% vs 4%Staffing levels2% vs 3%Cleanliness2% vs 3%Admissions & sales2% vs 1%Safety & falls1% vs 4%Responsiveness1% vs 3%Staff attitude1% vs 4%Activities1% vs 1%End-of-life care0% vs 1%Therapy & rehab0% vs 0%Nursing & medical0% vs 3%

Share of reviews with a negative mention — Responsiveness 1.3% vs 3.3% norm; Safety & falls 1.3% vs 3.6% norm; Staffing levels 2.2% vs 3.2% norm.

Most praised
welcoming staff and residents ×2great place to live ×2debbie is the besteasy, very helpful staffgreat staff, activities, food, amenitiesexceeded expectations, great activitiessammy is creative and vivacious.great activity persons!

Strongest themes: Staff attitude (201), Building & amenities (111), Activities (83), Admissions & sales (54).

Most criticised
staff unprofessional appearance, lacking compassionterrible food, unprofessional kitchen stafflogistics and theft issues unresolvedabsolute worst customer serviceeggs not cut properly, fell in lapunexplained bruises, staff language barrierscaregivers don't speak english; staff arguingnew owners worse, mother moved out

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A TX 4.693.44 44% 10
Community B TX 4.2123.58 30% 00
Community C TX 4.755.00 20% 00
Community D TX 4.674.29 17% 00
Community E TX 4.7354.51 16% 00
Community F TX 4.7294.55 13% 00
Community G TX 4.7704.61 12% 00
Community H TX 4.6204.50 12% 20
Community I TX 4.4134.69 11% 10
Community J TX 4.6114.18 10% 00
Community K TX 4.7294.52 9% 00
Community L TX 4.6174.76 8% 00
Community M TX 4.8384.74 7% 00
Community N TX 4.9334.67 7% 00
Community O OK 4.2214.43 6% 00
Community P TX 4.5304.97 0% 00
Community Q TX 4.444.50 0% 00
Community R TX 4.425.00 0% 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this operator during the period.

Waiting for help

“The absolute WORST customer service I've ever experienced!!!”

★☆☆☆☆ · 2025-11-17 · Landing at Watermere Frisco Assisted Living · source
Full operator report

Unlock every community, named.

The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.

We use your details to send the report and, if you like, to book a Nobi demo. No spam.
Rather talk it through with someone? Book a call →
Love these insights?

Want this for your whole portfolio, every month?

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design
For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (385 for the 18 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.