Jaybird Senior Living — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 2.5% vs 3.3% norm; Safety & falls 3.6% vs 3.6% norm; Staffing levels 5.1% vs 3.2% norm.

Most praised

clean facility, responsive staff, grandma loves gardensgreat place for grandmotherdoing a nice job with momworkers kind and caring, residents happyget good care herehappy here; maintenance responsivestaff helpful, interactive, many activity optionsmom is happy

Strongest themes: Staff attitude (146), Building & amenities (62), Activities (44), Cleanliness (31).

Most criticised

mom sits in dirty pants, meds not givenfalsely accused, management lied to family, police harassmentmove-in process was stressfulhorrible placeemployees making snapchat videos residentsbereavement billing, poor hygiene, staffing levels, safety incidentsconstantly understaffed, horrendous foodquality declined, falls, high turnover

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	TX	4.3	3	2.33	67%	0	1
Community B	MN	4.5	1	5.00	0%	0	1
Community C	KY	4.4	2	3.00	100%	1	0
Community D	IA	4.4	1	1.00	100%	1	0
Community E	IA	4.3	5	3.40	50%	1	0
Community F	WI	4.1	4	3.25	50%	1	0
Community G	IA	4.0	3	2.33	50%	0	0
Community H	WI	3.8	2	3.00	50%	0	0
Community I	WI	4.2	2	5.00	50%	0	0
Community J	IL	4.6	6	3.33	33%	0	0
Community K	IA	4.0	4	4.00	33%	0	0
Community L	IA	4.2	3	3.67	33%	0	0
Community M	MI	3.7	3	3.67	33%	0	0
Community N	WI	4.3	5	4.20	20%	0	0
Community O	WI	4.8	20	4.75	14%	0	0
Community P	IA	4.4	19	4.26	14%	1	0
Community Q	IL	4.5	7	4.43	14%	0	0
Community R	WI	4.0	13	4.69	10%	0	0
Community S	IA	4.5	31	4.61	9%	0	0
Community T	IA	4.7	19	4.79	6%	0	0
Community U	IA	4.6	26	4.85	0%	0	0
Community V	WI	4.0	9	4.56	0%	0	0
Community W	WI	5.0	6	4.83	0%	0	0
Community X	IA	4.5	6	5.00	0%	0	0
Community Y	IA	4.7	5	4.80	0%	0	0
Community Z	IA	4.8	5	5.00	0%	0	0
Community A1	IA	4.4	4	5.00	0%	0	0
Community B1	IL	4.3	4	5.00	0%	0	0
Community C1	IA	3.0	4	3.00	0%	0	0
Community D1	IA	4.4	4	4.00	0%	0	0
Community E1	IA	4.9	3	5.00	0%	0	0
Community F1	WI	4.6	3	5.00	0%	0	0
Community G1	KY	4.4	2	3.00	0%	0	0
Community H1	IA	4.1	2	5.00	0%	0	0
Community I1	IA	4.9	2	5.00	0%	0	0
Community J1	IA	5.0	2	5.00	0%	0	0
Community K1	WV	4.4	2	5.00	0%	0	0
Community L1	IA	5.0	1	5.00	0%	0	0
Community M1	IA	4.9	1	5.00	0%	0	0
Community N1	MN	3.9	1	5.00	0%	0	0
Community O1	MN	3.3	1	3.00	0%	0	0
Community P1	IA	4.9	1	5.00	0%	0	0
Community Q1	IA	4.8	1	5.00	0%	0	0
Community R1	MN	3.6	1	4.00	0%	0	0
Community S1	IA	–	0	–	–	0	0
Community T1	IA	–	0	–	–	0	0
Community U1	WI	–	0	–	–	0	0
Community V1	IA	–	0	–	–	0	0
Community W1	MN	–	0	–	–	0	0
Community X1	IA	–	0	–	–	0	0
Community Y1	IA	–	0	–	–	0	0
Community Z1	IA	–	0	–	–	0	0
Community A2	MN	–	0	–	–	0	0
Community B2	IA	–	0	–	–	0	0
Community C2	IL	–	0	–	–	0	0
Community D2	WI	–	0	–	–	0	0
Community E2	IA	–	0	–	–	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

2 confirmed falls described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.02.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-07-02	★★★★★	Father fell; staff provided excellent support.		—	view
Community	2025-10-27	★☆☆☆☆	Wife fell in room, hit head, not discovered promptly; ER visit needed; bed alarm not being used despite availability.	found on floor, not noticed, call-system issue, bedroom	head injury	view

Waiting for help

“My mom is in Memory Care and she has had to sit in extremely poopy pants, is not getting her meds crushed, not getting them at all unless I'm there. I have to ask multiple times for her to get her meds, then I have to remind them to crush them, etc. I have to continuously ask for her depends to be changed, yet it has only happened once in the last 21 hours that I've been there.”
★☆☆☆☆ · 2026-04-09 · Addington Place of Clinton · source

“Services, & communication poor. Staff were too busy, we had to call for outside assistance for community member having medical issues.”
★☆☆☆☆ · 2026-04-08 · Garnett Place · source

Full operator report

Unlock every community, named.

The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.

Rather talk it through with someone? Book a call →

Jaybird Senior Living.