Legend Senior Living — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 4.0% vs 3.3% norm; Safety & falls 3.8% vs 3.6% norm; Staffing levels 5.5% vs 3.2% norm.

Most praised

caring staff, well managed and cleanstaff attentive, communicative, clean facilityprevious management handled odor wellfacility nice, kind staff, residents safe and happystaff is good, discourages false negative reviewsbeautiful, spacious, clean, amazing foodstaff truly care, spacious rooms, fresh foodmost staff are caring people

Strongest themes: Staff attitude (364), Building & amenities (182), Activities (110), Admissions & sales (91).

Most criticised

serious issues detrimental to quality of lifeadministrator improperly licensed, nursing issuesstrong urine smell in hallwaysstaff quit, quality of care plummetedstaff overextended, undervalued, low supportturnover, poor food, billing errorsdecline in quality of care, priorities shiftedpoor care transition, unresponsive management, safety issues

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	PA	4.4	3	4.00	50%	0	1
Community B	PA	3.6	15	3.07	46%	3	1
Community C	OK	3.8	11	3.36	36%	2	1
Community D	OK	4.4	6	4.33	17%	0	1
Community E	PA	4.5	6	4.33	17%	1	1
Community F	TX	4.6	16	4.63	14%	1	1
Community G	CO	4.2	3	3.33	100%	0	0
Community H	FL	4.2	1	1.00	100%	0	0
Community I	OK	4.5	1	1.00	100%	0	0
Community J	OK	3.5	10	2.60	67%	1	0
Community K	CO	4.4	19	3.21	63%	2	0
Community L	PA	4.1	8	3.25	50%	0	0
Community M	OK	3.8	4	3.00	50%	0	0
Community N	OK	4.5	2	3.00	50%	0	0
Community O	FL	4.7	5	3.40	40%	1	0
Community P	CO	4.1	7	3.86	33%	0	0
Community Q	PA	4.3	4	4.00	25%	1	0
Community R	KS	4.4	12	4.33	22%	1	0
Community S	FL	4.6	5	4.20	20%	0	0
Community T	KS	4.0	18	3.61	18%	0	0
Community U	PA	4.1	25	4.32	17%	1	0
Community V	TX	4.4	18	4.56	17%	0	0
Community W	KS	4.1	12	4.25	17%	0	0
Community X	PA	3.9	6	4.33	17%	0	0
Community Y	OK	4.3	8	4.50	14%	1	0
Community Z	MO	4.2	7	4.43	14%	0	0
Community A1	PA	4.0	11	4.27	13%	1	0
Community B1	PA	4.3	10	4.30	13%	0	0
Community C1	PA	4.3	24	4.50	10%	0	0
Community D1	CO	4.4	15	4.67	8%	0	0
Community E1	OK	4.8	14	4.43	8%	0	0
Community F1	PA	4.8	19	4.74	7%	1	0
Community G1	TX	4.6	20	4.80	5%	0	0
Community H1	FL	4.5	24	4.58	5%	0	0
Community I1	TX	4.7	21	4.81	5%	0	0
Community J1	TX	4.6	29	5.00	0%	0	0
Community K1	KS	4.9	19	5.00	0%	0	0
Community L1	OK	4.1	12	4.67	0%	0	0
Community M1	TX	4.4	12	4.92	0%	1	0
Community N1	FL	4.8	11	5.00	0%	0	0
Community O1	PA	4.7	9	4.44	0%	0	0
Community P1	FL	4.4	9	5.00	0%	0	0
Community Q1	KS	4.9	7	5.00	0%	0	0
Community R1	FL	4.1	6	5.00	0%	0	0
Community S1	OK	4.7	6	4.83	0%	0	0
Community T1	TX	4.6	6	4.67	0%	0	0
Community U1	FL	4.6	5	4.80	0%	0	0
Community V1	KS	4.8	5	5.00	0%	0	0
Community W1	PA	4.8	5	4.80	0%	0	0
Community X1	NJ	4.8	5	5.00	0%	0	0
Community Y1	OK	4.3	5	4.80	0%	1	0
Community Z1	FL	4.8	4	5.00	0%	0	0
Community A2	FL	4.4	4	4.00	0%	0	0
Community B2	PA	4.6	4	4.75	0%	0	0
Community C2	PA	4.8	4	5.00	0%	0	0
Community D2	OK	4.3	3	3.67	0%	0	0
Community E2	FL	4.5	3	5.00	0%	0	0
Community F2	TX	4.1	3	4.67	0%	0	0
Community G2	FL	4.3	3	5.00	0%	0	0
Community H2	OK	4.6	3	5.00	0%	0	0
Community I2	PA	4.0	2	3.00	0%	0	0
Community J2	PA	4.0	2	5.00	0%	0	0
Community K2	FL	4.6	2	5.00	0%	0	0
Community L2	FL	4.0	2	3.00	0%	0	0
Community M2	PA	5.0	1	5.00	0%	0	0
Community N2	KS	4.7	1	5.00	0%	0	0
Community O2	PA	4.0	1	5.00	0%	0	0
Community P2	OK	4.5	1	5.00	0%	0	0
Community Q2	KS	–	0	–	–	0	0
Community R2	KS	–	0	–	–	0	0
Community S2	OK	–	0	–	–	0	0
Community T2	PA	–	0	–	–	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

6 confirmed falls described by reviewers in twelve months; in 4 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.27.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-08-27	★☆☆☆☆	Loved one fell multiple times; staff unable to assist.	found on floor, slow response	—	view
Community	2026-08-25	★★☆☆☆	Husband fell with femur/hip fracture. Call button ignored over hour.	found on floor, slow response, call-system issue	fracture/broken bone	view
Community	2026-06-24	★★★★★	Mother had multiple falls; received compassionate, personalized care.		—	view
Community	2026-03-15	★☆☆☆☆	Grandmother found on floor after falls by visiting family. Zero staff presence; severe neglect.	found on floor, not noticed	—	view
Community	2026-03-09	★★★☆☆	Mother fell twice; broken hip; poor communication.	slow response	fracture/broken bone	view
Community	2026-02-25	★☆☆☆☆	Parent fell requiring stitches; facility failed with COVID		minor	view

Waiting for help

“Sunrise senior living was leagues better. Hemsley cut corners, had most of the good staff quit on them or fired, and quality of care, food, and availability of care plummeted. Do not recommend bringing your elderly here.”
★☆☆☆☆ · 2026-06-22 · Hemsley House at University Park · source

“Elevator is broken one is out of service date. They run out of food. Keep raising rent and dont check on residents. Please keep your family away from her”
★☆☆☆☆ · 2026-01-29 · Prairie House Assisted Living and Memory Care · source

“I moved my parents in almost two years ago. They really like the staff and all the activities. My only concern is the shuttle is hardly available or is being shared with the assisted living folks. It makes it very difficult to get to doctors appointments. They also have had two major price increases in that time. The facility is clean and well maintained. Staff are kind. We appreciate all your help.”
★★★★☆ · 2025-09-05 · Rivermont Independent Living · source

“beautiful building clean but understaffed if your family members need care forget it on weekends do min and tell you have to wait til monday and dont expect a call back never will get one”
★★★☆☆ · 2025-11-18 · The Remington of McCandless · source

Full operator report

Unlock every community, named.

The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.

Rather talk it through with someone? Book a call →

Legend Senior Living.