Insights
Nobi Insights · Operators · Leisure Care LLC
Operator review report · Sep 2025 – Aug 2026Preview

Leisure Care LLC.

46 communities in 20 states, 290 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

6,433 units · AL 2,333 · MC 577 · IL 3,523 · top states: AL (1), AZ (1), CA (6), CO (2), CT (1)
4.46
mean Google rating
portfolio 4.32★
290
reviews, 12 months
40 communities with reviews · 6 without
84%
positive reviews
portfolio 87%
13%
negative reviews
portfolio 11%
2
confirmed falls described
1 with slow or no response
53%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★16Sep25Oct27Nov12Dec26Jan19Feb23Mar35Apr41May29Jun22Jul15Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management10% vs 5%Safety & falls7% vs 4%Staff attitude6% vs 4%Staffing levels4% vs 3%Cost & billing4% vs 2%Communication4% vs 4%Responsiveness4% vs 3%Cleanliness3% vs 3%Nursing & medical3% vs 3%Food & dining3% vs 2%Building & amenities2% vs 2%Admissions & sales2% vs 1%End-of-life care1% vs 1%Activities0% vs 1%Therapy & rehab0% vs 0%

Share of reviews with a negative mention — Responsiveness 3.7% vs 3.3% norm; Safety & falls 6.6% vs 3.6% norm; Staffing levels 4.1% vs 3.2% norm.

Most praised
staff caring, clean, good food, activitiesstaff welcoming and dedicated; great managementoutstanding staff and management, family-like supportbest management and staff, clean, communicative, caringexcellent staff and customer service throughoutclean rooms, friendly, great food and careamazing staff caring for residentsoutstanding compassionate care and staff dedication

Strongest themes: Staff attitude (180), Building & amenities (89), Activities (66), Food & dining (61).

Most criticised
poor care, inadequately trained rude aidesawful care, bad food, dirty conditionsundertrained staff, lack empathy, disrespectful, neglectfulcleanliness consistently unacceptable, clothing disappearingunsanitary conditions, neglect, poor managementinept management; understaffed; negligent care; poor safetyinjury not addressed; hostile management environmentmismanagement, non-compliance, injury of resident

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A FL 4.574.43 20% 01
Community B NJ 4.7125.00 0% 01
Community C CA 4.111.00 100% 00
Community D NY 4.111.00 100% 00
Community E CA 4.242.00 75% 00
Community F CA 4.044.00 50% 00
Community G WA 3.993.67 43% 10
Community H NM 4.263.67 40% 00
Community I NV 3.5133.54 39% 00
Community J CA 4.384.13 25% 00
Community K WA 4.764.33 25% 00
Community L FL 4.854.00 25% 10
Community M MI 4.044.00 25% 10
Community N FL 4.753.80 20% 20
Community O MI 4.3124.33 18% 00
Community P OR 4.5224.36 17% 20
Community Q ID 4.6104.60 14% 00
Community R CO 4.284.25 14% 00
Community S TX 4.5164.50 13% 10
Community T UT 4.8394.97 0% 00
Community U TX 5.0185.00 0% 00
Community V TX 5.095.00 0% 00
Community W NY 4.785.00 0% 00
Community X IL 5.085.00 0% 00
Community Y WA 4.364.83 0% 00
Community Z WA 4.154.20 0% 00
Community A1 CT 4.054.80 0% 00
Community B1 WA 4.444.75 0% 00
Community C1 CO 4.144.00 0% 00
Community D1 NV 5.045.00 0% 00
Community E1 MO 4.535.00 0% 00
Community F1 WA 4.535.00 0% 10
Community G1 AL 4.935.00 0% 00
Community H1 AZ 4.535.00 0% 00
Community I1 FL 4.835.00 0% 00
Community J1 WA 4.735.00 0% 00
Community K1 UT 4.535.00 0% 00
Community L1 CA 4.725.00 0% 00
Community M1 CA 4.425.00 0% 00
Community N1 FL 4.625.00 0% 00
Community O1 OR 0 00
Community P1 GA 0 00
Community Q1 OR 0 00
Community R1 FL 0 00
Community S1 MN 0 00
Community T1 WA 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

2 confirmed falls described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.82.

CommunityDateRatingWhat happenedSignalsInjury
Community 2026-08-18★☆☆☆☆ Falls hidden from investigation; understaffed.found on floor, not noticed, bedroom fracture/broken bone view
Community 2025-10-21★★★★★ Mother fell, broke elbow. Excellent transition care. fracture/broken bone view

Waiting for help

“Seemed really nice. Vizited a friend ch or lunch. Food was good, but service lousy.”

★★★★★ · 2025-09-24 · Fairwinds - Brittany Park · source
Full operator report

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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (290 for the 46 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.