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Nobi Insights · Operators · Meridian Senior Living
Operator review report · Sep 2025 – Aug 2026Preview

Meridian Senior Living.

43 communities in 17 states, 578 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

4,107 units · AL 2,762 · MC 802 · IL 543 · top states: CA (2), CO (1), DC (1), FL (7), IL (10)
4.64
mean Google rating
portfolio 4.32★
578
reviews, 12 months
38 communities with reviews · 5 without
92%
positive reviews
portfolio 87%
5%
negative reviews
portfolio 11%
1
confirmed falls described
0 with slow or no response
94%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★97Sep32Oct43Nov39Dec29Jan29Feb43Mar37Apr31May57Jun90Jul51Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management4% vs 5%Communication2% vs 4%Safety & falls2% vs 4%Food & dining1% vs 2%Cleanliness1% vs 3%Staff attitude1% vs 4%Staffing levels1% vs 3%Building & amenities1% vs 2%Cost & billing1% vs 2%Nursing & medical1% vs 3%Admissions & sales1% vs 1%Activities0% vs 1%Responsiveness0% vs 3%Therapy & rehab0% vs 0%End-of-life care0% vs 1%

Share of reviews with a negative mention — Responsiveness 0.4% vs 3.3% norm; Safety & falls 1.9% vs 3.6% norm; Staffing levels 1.3% vs 3.2% norm.

Most praised
staff is super friendly ×2best decision, excellent care, active socialstaff know residents and make them feel specialwonderful residents, caring staff, cleanest facilitystaff helpful, welcoming, cna constantly checking on patientgreat staff, food, rooms, viewsgreat top notch staff, welcoming environmentstaff caring, compassionate, goes above and beyond

Strongest themes: Staff attitude (368), Building & amenities (171), Cleanliness (103), Activities (95).

Most criticised
memory care not watched at nightpoor quality food, misleading marketingfood not healthy or nutritionally soundmeals frozen, fried, low nutritionpoor managementsister fell three times, deterioratedboring with no planned activitiesnot every caretaker has high standards

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A NY 4.8154.67 10% 01
Community B SC 3.843.25 50% 10
Community C MN 4.144.00 33% 00
Community D UT 4.3113.73 22% 00
Community E FL 4.6294.38 16% 00
Community F RI 4.4104.50 11% 00
Community G CO 4.6284.61 9% 10
Community H FL 4.5274.59 8% 00
Community I DC 4.7384.68 7% 00
Community J FL 4.6224.86 7% 00
Community K FL 4.7204.50 7% 00
Community L CA 4.5164.63 7% 00
Community M FL 4.9244.79 6% 00
Community N TX 4.9294.72 5% 00
Community O NC 4.6234.61 5% 00
Community P PA 4.6304.77 4% 00
Community Q IL 4.9384.97 0% 00
Community R FL 5.0384.97 0% 00
Community S TX 4.7274.89 0% 00
Community T FL 4.8224.95 0% 00
Community U CA 4.8214.95 0% 00
Community V IL 5.0195.00 0% 00
Community W OH 4.8164.69 0% 00
Community X NY 4.9144.86 0% 00
Community Y VT 4.884.88 0% 00
Community Z OH 4.974.86 0% 00
Community A1 IL 4.865.00 0% 00
Community B1 ND 4.664.83 0% 00
Community C1 UT 4.455.00 0% 00
Community D1 IL 4.645.00 0% 00
Community E1 IL 5.045.00 0% 00
Community F1 VT 4.244.00 0% 00
Community G1 IL 5.035.00 0% 00
Community H1 UT 5.025.00 0% 00
Community I1 IL 4.315.00 0% 00
Community J1 RI 4.715.00 0% 00
Community K1 NY 4.315.00 0% 00
Community L1 NC 4.115.00 0% 00
Community M1 MN 0 00
Community N1 IL 0 00
Community O1 MO 0 00
Community P1 IL 0 00
Community Q1 IL 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

1 confirmed fall described by reviewers in twelve months. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.21.

CommunityDateRatingWhat happenedSignalsInjury
Community 2025-10-04★★★☆☆ Sister fell three times; hospitalized; placed in wheelchair. hospitalized view
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (578 for the 43 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.