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Nobi Insights · Operators · Midwest Health
Operator review report · Sep 2025 – Aug 2026Preview

Midwest Health.

64 communities in 6 states, 402 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

3,963 units · AL 2,472 · MC 790 · IL 135 · top states: IA (12), IL (1), KS (41), MO (1), NE (4)
4.57
mean Google rating
portfolio 4.32★
402
reviews, 12 months
58 communities with reviews · 6 without
94%
positive reviews
portfolio 87%
5%
negative reviews
portfolio 11%
1
confirmed falls described
0 with slow or no response
82%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★40Sep17Oct13Nov33Dec27Jan14Feb25Mar18Apr22May92Jun87Jul13Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Responsiveness2% vs 3%Management2% vs 5%Nursing & medical2% vs 3%Staffing levels2% vs 3%Communication2% vs 4%Cost & billing2% vs 2%Staff attitude1% vs 4%Food & dining1% vs 2%Safety & falls1% vs 4%Admissions & sales1% vs 1%Building & amenities0% vs 2%Cleanliness0% vs 3%Activities0% vs 1%End-of-life care0% vs 1%Therapy & rehab0% vs 0%

Share of reviews with a negative mention — Responsiveness 2.5% vs 3.3% norm; Safety & falls 0.9% vs 3.6% norm; Staffing levels 2.2% vs 3.2% norm.

Most praised
wonderful care, listening to family concernsgenuine kindness, compassionate end-of-life caregreat care, beauty, no hospital smellhelpful staff and beautiful facilityprofessional kind staff, clean facilityexceptional nursing and therapy care5 star hotel experience, issues addressedgreat desserts, excellent therapy and accommodations

Strongest themes: Staff attitude (268), Building & amenities (102), Activities (78), Management (57).

Most criticised
not a good place to gophone system sometimes wonkynew management impossible and untrustworthycannot reach staff, no voicemailworst care quality, lack compassion consistencyslow nursing response, hallway odorsfacility not as good as beforehorrible care and communication

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A MO 4.5104.60 11% 01
Community B KS 2.541.00 100% 20
Community C KS 3.911.00 100% 00
Community D KS 3.563.33 60% 10
Community E KS 4.433.67 50% 10
Community F KS 4.664.33 33% 10
Community G KS 4.5234.65 11% 00
Community H IA 4.6154.73 11% 10
Community I KS 4.7154.73 8% 10
Community J KS 4.4174.53 7% 10
Community K OK 4.5204.60 6% 00
Community L IA 4.6284.82 0% 00
Community M IA 5.0195.00 0% 00
Community N KS 5.0185.00 0% 00
Community O IA 4.9184.89 0% 00
Community P NE 5.0185.00 0% 00
Community Q IA 4.7154.93 0% 00
Community R NE 4.7134.92 0% 00
Community S IA 4.9134.92 0% 00
Community T KS 4.9135.00 0% 00
Community U IA 4.895.00 0% 00
Community V KS 4.375.00 0% 00
Community W IA 4.564.67 0% 00
Community X IA 4.764.33 0% 00
Community Y OK 4.164.83 0% 00
Community Z KS 4.764.67 0% 00
Community A1 KS 5.055.00 0% 00
Community B1 KS 4.854.80 0% 00
Community C1 NE 4.655.00 0% 00
Community D1 KS 4.655.00 0% 00
Community E1 KS 4.644.00 0% 00
Community F1 KS 4.144.75 0% 00
Community G1 KS 4.845.00 0% 00
Community H1 KS 4.845.00 0% 00
Community I1 KS 4.634.67 0% 00
Community J1 KS 4.435.00 0% 00
Community K1 KS 5.035.00 0% 00
Community L1 KS 5.035.00 0% 00
Community M1 KS 4.735.00 0% 00
Community N1 IA 4.935.00 0% 00
Community O1 KS 4.135.00 0% 00
Community P1 KS 4.535.00 0% 00
Community Q1 KS 4.634.67 0% 00
Community R1 KS 5.035.00 0% 00
Community S1 KS 3.324.50 0% 00
Community T1 NE 5.025.00 0% 00
Community U1 OK 4.925.00 0% 00
Community V1 KS 5.025.00 0% 00
Community W1 KS 4.925.00 0% 00
Community X1 KS 4.425.00 0% 00
Community Y1 KS 5.025.00 0% 00
Community Z1 KS 4.611.00 0% 00
Community A2 IL 5.015.00 0% 00
Community B2 KS 4.111.00 0% 00
Community C2 OK 4.215.00 0% 00
Community D2 KS 4.515.00 0% 00
Community E2 IA 4.815.00 0% 00
Community F2 KS 4.415.00 0% 00
Community G2 KS 0 00
Community H2 IA 0 00
Community I2 KS 0 00
Community J2 KS 0 00
Community K2 OK 0 00
Community L2 KS 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

1 confirmed fall described by reviewers in twelve months. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.31.

CommunityDateRatingWhat happenedSignalsInjury
Community 2025-12-29★★★★★ Reviewer recovered from bilateral leg fractures, excellent nursing and therapy at Arrowhead. fracture/broken bone view

Waiting for help

“Would not recommend for a rehab patient (PT and OT have been fine), but the nursing staff, techs or caretakers are so slow to answer any call for help 20-30min. And the hallways smell of urine and feces. My loved one had been told for 3 days they were going to help her with a shower. Finally on the 4th day she was able to get one.”

★☆☆☆☆ · 2026-01-25 · Stoneybrook Assisted Living & Memory Care of Manhattan · source

“Executive Director was horrible. Staff intentionally ignored my family members call button. Had to file for small claims after prescription glasses and a few other items disappeared. Executive Director was horribly rude to me. Left alone in shower. Don't understand any circumstances take your loved one here! Found pills on the floor. Food was frequently lousy.”

★☆☆☆☆ · 2025-09-26 · Homestead Assisted Living of Leavenworth · source

“Think twice about this place. Don't answer call light even if it's time for meds or need to use restroom. Overpriced and poor patient care. And terrible communication. You're ignored.”

★★☆☆☆ · 2026-03-06 · Homestead Estates Assisted Living of Leawood · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (402 for the 64 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.