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Nobi Insights · Operators · Morada Senior Living
Operator review report · Sep 2025 – Aug 2026Preview

Morada Senior Living.

23 communities in 4 states, 203 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

2,352 units · AL 983 · MC 122 · IL 1,068 · top states: AR (1), NM (2), OK (4), TX (16)
4.51
mean Google rating
portfolio 4.32★
203
reviews, 12 months
22 communities with reviews · 1 without
86%
positive reviews
portfolio 87%
12%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
92%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★7Sep21Oct3Nov12Dec6Jan29Feb16Mar20Apr14May40Jun25Jul9Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management6% vs 5%Communication6% vs 4%Staff attitude5% vs 4%Staffing levels4% vs 3%Cost & billing3% vs 2%Food & dining2% vs 2%Cleanliness2% vs 3%Safety & falls2% vs 4%Responsiveness2% vs 3%Nursing & medical2% vs 3%Building & amenities2% vs 2%Admissions & sales2% vs 1%Activities1% vs 1%End-of-life care0% vs 1%

Share of reviews with a negative mention — Responsiveness 2.3% vs 3.3% norm; Safety & falls 2.3% vs 3.6% norm; Staffing levels 4.0% vs 3.2% norm.

Most praised
wonderful care, humanity, hearts, stellar servicehonest, transparent, clean, welcoming communitywonderful staff, great activities and amenitiesexcellent staff, compassionate management, great carevida compassionate, caring, attentive dining servicesmaintenance and laundry service excellentchef davida cares deeply, puts heart into cookingexceptional staff, feels like home

Strongest themes: Staff attitude (116), Building & amenities (45), Food & dining (43), Activities (41).

Most criticised
staffing shortages, medicine delaysinitial issues at startmemory care unit understaffed, needs more personnelfood quality, medication diversion, billing errorsdeposit not refunded, poor communicationstaff not friendly or helpfulstaff rude, poor communication, overpricedmedication errors, poor medication management

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A TX 4.641.00 100% 00
Community B TX 4.632.33 100% 10
Community C TX 4.323.00 100% 10
Community D OK 4.444.00 50% 00
Community E TX 4.553.40 40% 10
Community F TX 4.144.00 33% 00
Community G TX 4.884.00 29% 00
Community H TX 4.974.43 20% 00
Community I TX 4.354.00 20% 00
Community J TX 4.4134.23 18% 00
Community K TX 4.3204.25 15% 00
Community L NM 4.6194.53 6% 00
Community M TX 4.2284.82 4% 00
Community N NM 4.1504.88 2% 10
Community O AR 4.3155.00 0% 00
Community P TX 4.955.00 0% 00
Community Q TX 4.935.00 0% 00
Community R OK 4.725.00 0% 00
Community S TX 4.925.00 0% 00
Community T OK 4.425.00 0% 00
Community U TX 4.515.00 0% 00
Community V TX 4.615.00 0% 00
Community W OK 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this operator during the period.

Waiting for help

“Morada was a wonderful place for our mother to live. There were tons of activities for her to participate in. At times, there were staffing shortages which caused delays in responses and untimely medicine distribution, but managment always intervened when we had concerns and rectified the issues.”

★★★★☆ · 2026-05-27 · Morada Albuquerque · source

“Very busy area. Not nice to visit. Also staff wasn’t helpful when trying to get information for my mom”

★☆☆☆☆ · 2026-02-05 · Morada Meadow Lakes · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (203 for the 23 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.