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Nobi Insights · Operators · Oxford Senior Living
Operator review report · Sep 2025 – Aug 2026Preview

Oxford Senior Living.

19 communities in 6 states, 101 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

1,173 units · AL 677 · MC 334 · IL 162 · top states: KS (4), MN (1), MO (1), NE (2), OK (7)
4.45
mean Google rating
portfolio 4.32★
101
reviews, 12 months
17 communities with reviews · 2 without
78%
positive reviews
portfolio 87%
20%
negative reviews
portfolio 11%
1
confirmed falls described
1 with slow or no response
83%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★6Sep5Oct11Nov11Dec11Jan10Feb9Mar3Apr10May5Jun7Jul12Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management11% vs 5%Safety & falls10% vs 4%Cost & billing8% vs 2%Communication8% vs 4%Cleanliness7% vs 3%Nursing & medical7% vs 3%Staffing levels6% vs 3%Responsiveness5% vs 3%Staff attitude4% vs 4%Food & dining2% vs 2%Admissions & sales2% vs 1%Activities1% vs 1%End-of-life care1% vs 1%Building & amenities0% vs 2%

Share of reviews with a negative mention — Responsiveness 4.8% vs 3.3% norm; Safety & falls 9.6% vs 3.6% norm; Staffing levels 6.0% vs 3.2% norm.

Most praised
staff very helpful, grandmother benefits greatlystaff kind, friendly, cozy space, activitiesleadership team goes extra mileclean, nice facilities, good sales directorstaff truly care, home atmospherestaff compassionate, attentive, leadership strongamazing friendly place, clean, great staffprofessional compassionate care, dedicated

Strongest themes: Staff attitude (55), Building & amenities (24), Admissions & sales (18), Activities (17).

Most criticised
billing delays and lack of compassioncannot reach aunt, restricted list claimchemical restraint, physical force, injuries, high turnoverbroken hip and laceration from neglectno refunds, no care, unreachable after hoursquality of care declined; poor hygienemanagement broke promises, cold foodmother eloped four times from facility

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A MO 4.382.75 50% 21
Community B MN 2.161.00 100% 00
Community C TX 4.533.33 33% 10
Community D TX 4.484.00 25% 00
Community E OK 4.743.50 25% 00
Community F TX 4.6104.10 22% 00
Community G OK 4.964.50 20% 10
Community H KS 4.3154.07 17% 00
Community I TX 4.774.43 17% 00
Community J KS 5.0115.00 0% 00
Community K OK 4.474.86 0% 00
Community L KS 4.754.20 0% 00
Community M OK 4.645.00 0% 00
Community N OK 4.525.00 0% 00
Community O OK 4.924.50 0% 00
Community P NE 4.525.00 0% 00
Community Q NE 4.515.00 0% 00
Community R KS 0 00
Community S OK 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.2.

CommunityDateRatingWhat happenedSignalsInjury
Community 2026-05-08★★☆☆☆ Father fell six times in four months due to lack of supervision.not noticed view

Waiting for help

“Be very careful of this facility. This facility will take your admission fee, moving fees, etc. and not refund them under any circumstances. Additionally, there is no care there and you cannot check on your loved one after business hours as they do not answer their phones. Their staff does not want to do anything to help the residents. The head nurse, Susan is extremely rude and ugly to the residents as well.”

★☆☆☆☆ · 2025-11-24 · The Oxford Grand · source

“everytime I visit thia facility i can never find the DON and when I do she's sitting on the floor in the other ladies office. very frustrating! The quality of care for the residents has went down since changes to upper management. The resident hair is never done or faces clean and most the time I find food all over the residents I visit shame”

★★☆☆☆ · 2026-08-26 · Oxford Springs Tulsa Assisted Living · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (101 for the 19 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.