Pegasus Senior Living — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 5.2% vs 3.3% norm; Safety & falls 6.2% vs 3.6% norm; Staffing levels 5.5% vs 3.2% norm.

Most praised

clean facility with friendly workersclean, professionalvery nice accommodationspolite receptionist, excellent nurse carepersonnel friendly and attentivegreat staff, do good jobstaff put forth best effort, kindness, good activitieskind and helpful staff, father well cared for

Strongest themes: Staff attitude (262), Activities (95), Building & amenities (89), Cleanliness (58).

Most criticised

fire and safety concerns, reconstructionfall not checked; unsanitary food service practicesfood terrible, facility dirty, poor communicationbathroom not cleaned for weeksempty promises, poor transportation, roachescost not worth it, terminated valued caregiverdoes not care about residents or safetycontinuous neglect, care plan not followed

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	TX	4.2	14	3.29	46%	5	2
Community B	NY	3.5	6	3.00	67%	2	1
Community C	LA	4.3	22	4.41	25%	1	1
Community D	TX	4.5	14	4.00	18%	1	1
Community E	CO	4.6	38	4.42	17%	2	1
Community F	TX	4.9	7	4.71	17%	1	1
Community G	GA	4.8	23	4.61	11%	1	1
Community H	TX	4.7	4	2.00	100%	0	0
Community I	TX	4.2	3	1.00	100%	0	0
Community J	TX	4.5	3	1.00	100%	0	0
Community K	TX	4.2	1	1.00	100%	0	0
Community L	WA	3.4	8	2.38	86%	0	0
Community M	WA	3.2	9	1.78	75%	0	0
Community N	TX	4.1	4	2.75	67%	0	0
Community O	AZ	3.6	6	3.00	60%	2	0
Community P	TX	3.9	5	2.60	50%	0	0
Community Q	TX	3.8	5	3.40	50%	0	0
Community R	TX	4.8	8	3.63	43%	0	0
Community S	TX	4.4	14	3.71	33%	0	0
Community T	GA	3.9	7	3.57	33%	1	0
Community U	TX	4.8	4	3.75	33%	0	0
Community V	TX	4.5	4	4.00	33%	0	0
Community W	TX	4.2	3	3.67	33%	0	0
Community X	TX	4.6	26	4.35	24%	2	0
Community Y	AZ	4.3	5	4.40	20%	1	0
Community Z	CA	3.9	12	4.33	18%	0	0
Community A1	TX	4.7	21	4.62	17%	0	0
Community B1	TX	4.5	24	4.42	14%	0	0
Community C1	WA	4.5	20	4.60	13%	0	0
Community D1	WA	4.2	17	4.53	13%	1	0
Community E1	TX	4.8	19	4.79	10%	0	0
Community F1	AL	4.5	16	4.75	9%	0	0
Community G1	TX	4.6	19	4.79	8%	0	0
Community H1	MS	4.9	21	4.81	8%	0	0
Community I1	GA	4.3	33	4.70	0%	0	0
Community J1	TX	4.3	9	4.89	0%	0	0
Community K1	MS	4.6	9	5.00	0%	0	0
Community L1	CA	4.3	8	5.00	0%	0	0
Community M1	KS	4.8	8	5.00	0%	0	0
Community N1	TX	4.5	6	5.00	0%	0	0
Community O1	TX	4.8	6	5.00	0%	0	0
Community P1	AZ	4.4	6	5.00	0%	0	0
Community Q1	NV	4.3	4	5.00	0%	0	0
Community R1	KS	4.6	4	5.00	0%	0	0
Community S1	TX	3.6	3	4.67	0%	0	0
Community T1	CA	4.0	3	4.67	0%	0	0
Community U1	CA	4.6	3	5.00	0%	0	0
Community V1	TX	4.3	3	5.00	0%	0	0
Community W1	WA	3.3	3	5.00	0%	0	0
Community X1	AL	4.8	2	5.00	0%	0	0
Community Y1	NY	3.9	2	3.00	0%	0	0
Community Z1	CA	5.0	2	5.00	0%	0	0
Community A2	NV	–	0	–	–	0	0
Community B2	CA	–	0	–	–	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

8 confirmed falls described by reviewers in twelve months; in 6 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 2.08.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-05-19	★☆☆☆☆	Mother fell first night in bathroom; promised call button response failed; required private caregivers.	slow response, call-system issue, bathroom	—	view
Community	2026-03-06	★★★★★	Mother with prior falls recovered well with PT support.		fracture/broken bone	view
Community	2026-02-18	★★★☆☆	Brother with terminal cancer fell multiple times.		—	view
Community	2026-02-14	★★☆☆☆	Resident fell at night; on floor 6 hours.	found on floor, slow response	—	view
Community	2026-02-10	★☆☆☆☆	Family member fell on head. Neglectful care.	slow response	head injury	view
Community	2026-02-08	★☆☆☆☆	Family member fell with head injury due to facility neglect.	slow response	head injury	view
Community	2025-09-24	★☆☆☆☆	Resident fell outside, inadequate staff response.	found on floor, slow response, outdoors	—	view
Community	2025-09-03	★★★☆☆	Mother fell multiple times, staff often not present. Family had to assist from floor at night.	found on floor, slow response	—	view

Waiting for help

“Do not put your family in the memory care unit. We have cameras in my loved ones room she fell at 11pm and was on the floor all night nobody came to check on her until the 5am. We are highly disappointed. Not to mention the caregivers during the day serve the food,seems very unsanitary if they are having to change diapers and shower residences. I'm going to make a complaint to state.”
★★☆☆☆ · 2026-02-14 · The Ivy Mountain View · source

“Was not pleased to find that resident in 251 has not had her bathroom cleaned of a mess even though staff was notified of it 2 weeks prior.”
★★★☆☆ · 2026-01-19 · The Ivy Mountain View · source

“Had a not very pleasant 1-month stay at Tucson Place over February-March 2026 for respite care following back surgery. I contacted Pegasus leadership on May 4 and have not received a reply. Staff was not prompt responding to calls for help, food service and quality were fair and leadership did nor respond to inquiries.”
★★☆☆☆ · 2026-06-13 · Tucson Place at Ventana Canyon · source

“This place is so understaffed and not responsive to request a residence or their needs. It’s not worth the money not at all.”
★★☆☆☆ · 2026-04-18 · Evergreen Place · source

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