137 communities in 37 states, 679 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 3.5% vs 3.3% norm; Safety & falls 4.8% vs 3.6% norm; Staffing levels 3.2% vs 3.2% norm.
Strongest themes: Staff attitude (377), Building & amenities (166), Activities (145), Cleanliness (92).
Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.
| Community | Location | Google ★ | Reviews 12 mo | Avg ★ 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|---|
| Community A | IL | 4.1 | 25 | 4.08 | 26% | 3 | 3 |
| Community B | IL | 3.8 | 3 | 3.67 | 50% | 1 | 1 |
| Community C | ID | 4.6 | 2 | 3.50 | 50% | 0 | 1 |
| Community D | CA | 4.5 | 11 | 4.64 | 9% | 1 | 1 |
| Community E | PA | 4.4 | 9 | 5.00 | 0% | 0 | 1 |
| Community F | FL | 3.2 | 5 | 3.20 | 100% | 0 | 0 |
| Community G | FL | 2.4 | 4 | 1.00 | 100% | 0 | 0 |
| Community H | IL | 3.5 | 3 | 1.67 | 100% | 0 | 0 |
| Community I | AZ | 3.7 | 2 | 2.50 | 100% | 1 | 0 |
| Community J | OH | 3.2 | 2 | 3.00 | 100% | 0 | 0 |
| Community K | VA | 2.2 | 1 | 1.00 | 100% | 0 | 0 |
| Community L | NC | 4.0 | 1 | 1.00 | 100% | 1 | 0 |
| Community M | NY | 3.2 | 1 | 1.00 | 100% | 0 | 0 |
| Community N | OH | 3.4 | 7 | 2.43 | 83% | 2 | 0 |
| Community O | FL | 2.5 | 7 | 1.57 | 83% | 0 | 0 |
| Community P | IL | 3.3 | 5 | 2.20 | 67% | 0 | 0 |
| Community Q | PA | 3.1 | 5 | 3.00 | 67% | 1 | 0 |
| Community R | NC | 3.4 | 3 | 2.33 | 67% | 0 | 0 |
| Community S | HI | 3.6 | 7 | 2.71 | 60% | 0 | 0 |
| Community T | MO | 2.6 | 4 | 3.00 | 50% | 0 | 0 |
| Community U | PA | 3.9 | 3 | 3.67 | 50% | 0 | 0 |
| Community V | CA | 3.9 | 3 | 2.33 | 50% | 0 | 0 |
| Community W | NC | 4.8 | 2 | 3.00 | 50% | 0 | 0 |
| Community X | MN | 4.4 | 2 | 3.00 | 50% | 0 | 0 |
| Community Y | ME | 3.9 | 10 | 3.20 | 40% | 2 | 0 |
| Community Z | TN | 3.1 | 24 | 3.38 | 37% | 3 | 0 |
| Community A1 | WI | 3.6 | 10 | 3.40 | 33% | 0 | 0 |
| Community B1 | LA | 4.7 | 5 | 4.20 | 33% | 0 | 0 |
| Community C1 | VA | 4.0 | 5 | 2.40 | 33% | 0 | 0 |
| Community D1 | NC | 4.0 | 4 | 3.00 | 33% | 1 | 0 |
| Community E1 | CO | 3.7 | 4 | 3.00 | 33% | 1 | 0 |
| Community F1 | TN | 3.8 | 4 | 4.00 | 33% | 0 | 0 |
| Community G1 | MA | 3.9 | 3 | 3.67 | 33% | 0 | 0 |
| Community H1 | PA | 4.4 | 3 | 3.67 | 33% | 0 | 0 |
| Community I1 | MI | 4.1 | 14 | 4.29 | 30% | 0 | 0 |
| Community J1 | FL | 4.1 | 8 | 3.75 | 29% | 0 | 0 |
| Community K1 | NY | 3.1 | 8 | 4.50 | 25% | 0 | 0 |
| Community L1 | CA | 3.3 | 4 | 4.00 | 25% | 0 | 0 |
| Community M1 | CA | 4.0 | 4 | 4.00 | 25% | 0 | 0 |
| Community N1 | OH | 4.5 | 5 | 4.20 | 20% | 0 | 0 |
| Community O1 | FL | 4.5 | 11 | 4.36 | 18% | 0 | 0 |
| Community P1 | OH | 4.5 | 15 | 4.47 | 17% | 0 | 0 |
| Community Q1 | NJ | 4.5 | 13 | 4.46 | 17% | 0 | 0 |
| Community R1 | OH | 4.2 | 7 | 3.86 | 17% | 1 | 0 |
| Community S1 | GA | 4.8 | 13 | 4.69 | 8% | 0 | 0 |
| Community T1 | AZ | 4.6 | 27 | 4.78 | 4% | 1 | 0 |
| Community U1 | CA | 4.8 | 59 | 4.85 | 2% | 0 | 0 |
| Community V1 | UT | 5.0 | 37 | 5.00 | 0% | 0 | 0 |
| Community W1 | CA | 4.3 | 20 | 4.95 | 0% | 0 | 0 |
| Community X1 | IN | 4.1 | 18 | 4.78 | 0% | 0 | 0 |
| Community Y1 | AZ | 4.2 | 14 | 4.71 | 0% | 0 | 0 |
| Community Z1 | TN | 4.7 | 11 | 5.00 | 0% | 0 | 0 |
| Community A2 | MO | 4.1 | 10 | 5.00 | 0% | 0 | 0 |
| Community B2 | IL | 4.9 | 8 | 4.88 | 0% | 0 | 0 |
| Community C2 | PA | 3.5 | 8 | 3.88 | 0% | 0 | 0 |
| Community D2 | SC | 3.9 | 7 | 4.14 | 0% | 0 | 0 |
| Community E2 | FL | 4.4 | 7 | 5.00 | 0% | 0 | 0 |
| Community F2 | FL | 4.6 | 7 | 4.86 | 0% | 0 | 0 |
| Community G2 | OR | 4.1 | 7 | 5.00 | 0% | 0 | 0 |
| Community H2 | TX | 4.5 | 7 | 5.00 | 0% | 0 | 0 |
| Community I2 | IL | 4.8 | 6 | 5.00 | 0% | 0 | 0 |
| Community J2 | MO | 4.4 | 5 | 5.00 | 0% | 0 | 0 |
| Community K2 | UT | 4.8 | 5 | 4.60 | 0% | 0 | 0 |
| Community L2 | MI | 4.1 | 5 | 4.20 | 0% | 0 | 0 |
| Community M2 | PA | 4.2 | 5 | 4.60 | 0% | 0 | 0 |
| Community N2 | IL | 4.6 | 5 | 5.00 | 0% | 0 | 0 |
| Community O2 | OH | 4.1 | 5 | 5.00 | 0% | 0 | 0 |
| Community P2 | KY | 4.6 | 5 | 4.80 | 0% | 0 | 0 |
| Community Q2 | CA | 4.5 | 5 | 5.00 | 0% | 0 | 0 |
| Community R2 | OH | 4.5 | 5 | 5.00 | 0% | 0 | 0 |
| Community S2 | WI | 4.9 | 4 | 5.00 | 0% | 0 | 0 |
| Community T2 | NC | 4.1 | 4 | 5.00 | 0% | 0 | 0 |
| Community U2 | IL | 4.7 | 4 | 5.00 | 0% | 0 | 0 |
| Community V2 | TX | 4.8 | 4 | 5.00 | 0% | 0 | 0 |
| Community W2 | FL | 3.3 | 4 | 2.75 | 0% | 0 | 0 |
| Community X2 | AR | 4.9 | 3 | 4.67 | 0% | 0 | 0 |
| Community Y2 | MS | 4.0 | 3 | 5.00 | 0% | 0 | 0 |
| Community Z2 | NE | 3.4 | 3 | 2.67 | 0% | 0 | 0 |
| Community A3 | IN | 3.8 | 3 | 3.67 | 0% | 0 | 0 |
| Community B3 | IL | 4.6 | 3 | 4.33 | 0% | 0 | 0 |
| Community C3 | OR | 4.2 | 3 | 5.00 | 0% | 0 | 0 |
| Community D3 | TN | 3.4 | 3 | 3.33 | 0% | 0 | 0 |
| Community E3 | TN | 3.5 | 3 | 4.67 | 0% | 0 | 0 |
| Community F3 | OK | 4.3 | 3 | 3.67 | 0% | 0 | 0 |
| Community G3 | OR | 4.1 | 2 | 3.00 | 0% | 0 | 0 |
| Community H3 | VA | 4.8 | 2 | 3.00 | 0% | 0 | 0 |
| Community I3 | PA | 4.1 | 2 | 5.00 | 0% | 0 | 0 |
| Community J3 | MD | 4.6 | 2 | 5.00 | 0% | 0 | 0 |
| Community K3 | UT | 4.5 | 2 | 4.50 | 0% | 0 | 0 |
| Community L3 | FL | 4.7 | 2 | 5.00 | 0% | 0 | 0 |
| Community M3 | MO | 4.7 | 2 | 5.00 | 0% | 0 | 0 |
| Community N3 | OR | 4.3 | 2 | 4.50 | 0% | 0 | 0 |
| Community O3 | IL | 4.9 | 2 | 5.00 | 0% | 0 | 0 |
| Community P3 | PA | 4.0 | 2 | 5.00 | 0% | 0 | 0 |
| Community Q3 | AZ | 5.0 | 2 | 5.00 | 0% | 0 | 0 |
| Community R3 | SC | 4.3 | 2 | 5.00 | 0% | 0 | 0 |
| Community S3 | ME | 4.8 | 2 | 5.00 | 0% | 0 | 0 |
| Community T3 | MN | 4.7 | 2 | 3.00 | 0% | 0 | 0 |
| Community U3 | NC | 3.9 | 1 | 4.00 | 0% | 0 | 0 |
| Community V3 | IL | 4.4 | 1 | 5.00 | 0% | 0 | 0 |
| Community W3 | CA | 4.8 | 1 | 5.00 | 0% | 0 | 0 |
| Community X3 | NM | 4.6 | 1 | 5.00 | 0% | 0 | 0 |
| Community Y3 | FL | 5.0 | 1 | 5.00 | 0% | 0 | 0 |
| Community Z3 | NY | 3.6 | 1 | 5.00 | 0% | 0 | 0 |
| Community A4 | OR | 3.9 | 1 | 5.00 | 0% | 0 | 0 |
| Community B4 | OR | 4.7 | 1 | 5.00 | 0% | 0 | 0 |
| Community C4 | MI | 3.8 | 1 | 4.00 | 0% | 0 | 0 |
| Community D4 | FL | 5.0 | 1 | 5.00 | 0% | 0 | 0 |
| Community E4 | CA | 4.2 | 1 | 5.00 | 0% | 0 | 0 |
| Community F4 | MI | 4.8 | 1 | 5.00 | 0% | 0 | 0 |
| Community G4 | VA | 5.0 | 1 | 5.00 | 0% | 0 | 0 |
| Community H4 | PA | 3.4 | 1 | 5.00 | 0% | 0 | 0 |
| Community I4 | NY | 3.4 | 1 | 5.00 | 0% | 0 | 0 |
| Community J4 | UT | – | 0 | – | – | 0 | 0 |
| Community K4 | CA | – | 0 | – | – | 0 | 0 |
| Community L4 | CA | – | 0 | – | – | 0 | 0 |
| Community M4 | TN | – | 0 | – | – | 0 | 0 |
| Community N4 | CA | – | 0 | – | – | 0 | 0 |
| Community O4 | GA | – | 0 | – | – | 0 | 0 |
| Community P4 | TN | – | 0 | – | – | 0 | 0 |
| Community Q4 | FL | – | 0 | – | – | 0 | 0 |
| Community R4 | CA | – | 0 | – | – | 0 | 0 |
| Community S4 | WA | – | 0 | – | – | 0 | 0 |
| Community T4 | PA | – | 0 | – | – | 0 | 0 |
| Community U4 | WV | – | 0 | – | – | 0 | 0 |
| Community V4 | CA | – | 0 | – | – | 0 | 0 |
| Community W4 | NJ | – | 0 | – | – | 0 | 0 |
| Community X4 | CT | – | 0 | – | – | 0 | 0 |
| Community Y4 | MA | – | 0 | – | – | 0 | 0 |
| Community Z4 | CA | – | 0 | – | – | 0 | 0 |
| Community A5 | CA | – | 0 | – | – | 0 | 0 |
| Community B5 | IL | – | 0 | – | – | 0 | 0 |
| Community C5 | IL | – | 0 | – | – | 0 | 0 |
| Community D5 | PA | – | 0 | – | – | 0 | 0 |
| Community E5 | TN | – | 0 | – | – | 0 | 0 |
| Community F5 | CA | – | 0 | – | – | 0 | 0 |
| Community G5 | IL | – | 0 | – | – | 0 | 0 |
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
7 confirmed falls described by reviewers in twelve months; in 3 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.3.
| Community | Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|---|
| Community | 2026-08-31 | ★☆☆☆☆ | Multiple residents fell unnoticed; facility staff inadequately supervised. | found on floor, slow response, multiple | — | view |
| Community | 2026-08-01 | ★★★☆☆ | Mother fell when CNA walked away; no accountability | found on floor, slow response, bathroom | minor | view |
| Community | 2026-04-20 | ★★★★★ | Family of reviewer fell | bedroom | — | view |
| Community | 2026-03-31 | ★☆☆☆☆ | Staff don't respond to patient falls from bed. | found on floor, not noticed, bedroom | — | view |
| Community | 2026-03-10 | ★★☆☆☆ | Mother broke femur after fall; facility charged 15-day cleaning fee after death. | fracture/broken bone | view | |
| Community | 2026-01-17 | ★☆☆☆☆ | Mother fell from toilet with bradycardia; inadequate assistance and poor hygiene leading to complications. | found on floor, bathroom | — | view |
| Community | 2026-01-16 | ★☆☆☆☆ | Mother-in-law fell twice. Poor pain management and care. | found on floor | fracture/broken bone | view |
“When you first walk in the receptionist is very rude. Not enough staff for pt care. Staff sitting around on cell phones when you ring for assistant.”
“This is such a depressing place. The staff walks around gossiping. They were inattentive and ignored my family member. My loved one ended up leaving worse than when they went in. When we went to pack up their stuff, the room was exactly how it was left, crumbs on the table, urine bottle beside the bed. Physical therapist was nice. Other than that, do not recommend.”
“This staff is ENTIRELY negligent. The ONLY way you can get the nursing staff to do anything is to threaten a lawsuit or threaten reporting the facility to Medicare. They cannot keep track of appointment and DO NOT care about if patients FALL out of bed, stay far away from this pile of bricks”
The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.