Insights
Nobi Insights · Operators · Provincial Senior Living
Operator review report · Sep 2025 – Aug 2026Preview

Provincial Senior Living.

54 communities in 17 states, 1,341 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

6,823 units · AL 87 · MC 49 · IL 6,687 · top states: AZ (3), CA (15), CT (2), FL (5), ID (1)
4.42
mean Google rating
portfolio 4.32★
1,341
reviews, 12 months
53 communities with reviews · 1 without
93%
positive reviews
portfolio 87%
4%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
95%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★23Sep22Oct92Nov136Dec53Jan31Feb42Mar22Apr31May55Jun290Jul528Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management3% vs 5%Food & dining2% vs 2%Cost & billing2% vs 2%Building & amenities2% vs 2%Staffing levels1% vs 3%Communication1% vs 4%Admissions & sales1% vs 1%Cleanliness1% vs 3%Responsiveness1% vs 3%Staff attitude1% vs 4%Activities1% vs 1%Safety & falls1% vs 4%Nursing & medical0% vs 3%End-of-life care0% vs 1%Therapy & rehab0% vs 0%

Share of reviews with a negative mention — Responsiveness 0.7% vs 3.3% norm; Safety & falls 0.6% vs 3.6% norm; Staffing levels 1.5% vs 3.2% norm.

Most praised
great community ×4great staff ×3love living here ×3staff attentive and kind ×2exceptional ×2great place ×2love this place ×2amazing place ×2

Strongest themes: Staff attitude (677), Building & amenities (339), Activities (277), Cleanliness (165).

Most criticised
high turnover, corporate indifference, low staff pay.management unprofessional treats staff poorlyfemale resident regularly soils linens, safety concernsrent too expensive, moved outphone put on hold, hung up onnever checked medications, warehoused residentlosing help, food needs improvementexcessive barking dogs, unresolved complaints

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A NY 3.963.33 50% 00
Community B FL 4.433.67 50% 00
Community C FL 4.1124.17 43% 00
Community D WA 4.2133.92 33% 10
Community E TN 4.6113.64 33% 10
Community F MO 4.254.00 33% 10
Community G IL 4.6134.23 25% 00
Community H AZ 4.364.33 25% 00
Community I CA 4.5134.38 20% 00
Community J MO 3.7184.39 19% 00
Community K CT 4.3144.43 18% 10
Community L WA 4.294.78 13% 00
Community M CA 4.6244.83 8% 00
Community N CA 4.4314.71 7% 00
Community O FL 4.1184.56 7% 10
Community P ID 4.5164.63 7% 00
Community Q PA 4.2154.47 7% 00
Community R CA 4.5324.38 7% 00
Community S TX 4.5364.81 4% 10
Community T NY 4.6564.96 3% 00
Community U CA 4.81654.93 3% 10
Community V UT 4.83845.00 0% 00
Community W NY 4.5474.94 0% 00
Community X CA 4.6404.93 0% 00
Community Y IL 4.5324.88 0% 00
Community Z CA 4.7304.93 0% 00
Community A1 NY 4.6294.97 0% 00
Community B1 CA 4.5255.00 0% 00
Community C1 AZ 4.7225.00 0% 00
Community D1 TX 4.7215.00 0% 00
Community E1 TX 4.4184.61 0% 00
Community F1 CA 4.5174.94 0% 00
Community G1 CA 4.6164.88 0% 00
Community H1 FL 4.3154.93 0% 00
Community I1 AZ 4.4145.00 0% 00
Community J1 CA 4.6135.00 0% 00
Community K1 TX 4.5125.00 0% 00
Community L1 PA 4.6115.00 0% 00
Community M1 CA 4.4115.00 0% 00
Community N1 TX 4.4104.80 0% 00
Community O1 CA 4.495.00 0% 00
Community P1 NJ 4.985.00 0% 00
Community Q1 CA 4.165.00 0% 00
Community R1 MI 4.654.80 0% 00
Community S1 WA 4.354.20 0% 00
Community T1 CA 4.555.00 0% 00
Community U1 TX 4.255.00 0% 00
Community V1 FL 4.655.00 0% 00
Community W1 TN 4.245.00 0% 00
Community X1 CT 4.125.00 0% 00
Community Y1 MA 4.325.00 0% 00
Community Z1 MO 4.215.00 0% 00
Community A2 TX 4.115.00 0% 00
Community B2 VA 0 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this operator during the period.

Waiting for help

“I called to speak to a resident and was put on hold for a long time and then hung up on. When I redialed it went to a voice mail. After about 15min I received a call from someone driving in a car who could not help”

★★☆☆☆ · 2026-01-29 · The Camelot - A Provincial Senior Living Community · source

“Management is rude on the phone. When you ask questions and main office will not answer nor return your call of complaints about their rudeness, all about money not the care of people. This place have fallen apart since last year.”

★☆☆☆☆ · 2026-03-08 · Lake Ridge Village · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (1,341 for the 54 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.