Sagora Senior Living Inc. — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 2.4% vs 3.3% norm; Safety & falls 4.9% vs 3.6% norm; Staffing levels 4.0% vs 3.2% norm.

Most praised

nice place ×3love this place ×2beautiful facility ×2staff friendly and helpful ×2friendly staff ×2cameron excellent employee, always theregreat staff, very helpful, professionalstaff kindness, compassion, and help throughout transition

Strongest themes: Staff attitude (437), Building & amenities (185), Activities (119), Food & dining (98).

Most criticised

resident escaped twice, unpromised carememory care amenities and outings discontinuedsales team dropped the ball, no tourlevel of care and staffing unstable.lied about pricing, inconsistent information, horrible foodhairstylist rude to grandmotherapartment not ready, unsafe care, no night helpname tag damaged visitor sweater

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	TX	4.3	11	4.27	18%	1	2
Community B	TX	4.1	12	3.50	40%	2	1
Community C	OK	4.2	15	4.33	25%	0	1
Community D	OK	4.2	12	4.25	20%	0	1
Community E	TX	4.2	24	4.38	17%	0	1
Community F	TX	4.4	21	4.19	17%	1	1
Community G	TX	4.5	18	4.78	7%	0	1
Community H	TX	4.8	1	1.00	100%	0	0
Community I	WV	3.5	7	3.29	60%	2	0
Community J	MS	4.6	6	4.33	50%	0	0
Community K	TX	4.2	11	3.64	44%	0	0
Community L	TX	4.2	13	3.38	42%	0	0
Community M	TX	4.4	12	3.58	42%	0	0
Community N	TX	3.9	7	3.29	40%	1	0
Community O	TX	4.0	21	3.33	36%	2	0
Community P	OK	4.2	9	3.56	33%	1	0
Community Q	TX	4.2	7	3.29	33%	0	0
Community R	OH	3.3	5	3.20	33%	0	0
Community S	TX	4.3	4	4.00	33%	0	0
Community T	NE	4.3	4	4.00	33%	0	0
Community U	FL	3.7	17	3.59	31%	1	0
Community V	OK	4.0	16	3.81	31%	0	0
Community W	FL	4.0	31	4.29	29%	1	0
Community X	CA	4.8	7	4.57	29%	0	0
Community Y	FL	4.4	12	4.08	27%	0	0
Community Z	FL	4.1	11	4.27	25%	1	0
Community A1	NY	4.1	8	4.00	25%	0	0
Community B1	FL	4.4	21	4.38	24%	2	0
Community C1	AL	4.4	10	4.40	22%	0	0
Community D1	TX	4.7	20	4.25	20%	0	0
Community E1	FL	4.1	13	4.38	20%	0	0
Community F1	TX	4.3	7	4.43	20%	0	0
Community G1	AL	4.7	7	4.43	20%	0	0
Community H1	TX	4.1	6	3.50	20%	0	0
Community I1	OK	4.3	18	4.11	18%	0	0
Community J1	FL	4.4	12	4.42	17%	0	0
Community K1	TX	4.6	11	4.64	17%	1	0
Community L1	TX	4.7	11	4.55	17%	0	0
Community M1	TX	4.6	8	4.50	17%	0	0
Community N1	TX	4.4	7	4.43	17%	0	0
Community O1	TX	4.3	15	4.00	15%	0	0
Community P1	OK	4.0	9	4.44	14%	0	0
Community Q1	TX	4.7	31	4.61	12%	0	0
Community R1	TX	4.2	23	4.65	12%	0	0
Community S1	TX	4.7	15	4.33	11%	0	0
Community T1	TX	4.4	15	4.20	11%	0	0
Community U1	TX	4.1	10	4.70	11%	0	0
Community V1	NE	3.8	11	4.55	9%	0	0
Community W1	TX	4.7	33	4.76	8%	0	0
Community X1	AL	4.5	21	4.76	8%	0	0
Community Y1	TX	4.6	31	4.87	3%	0	0
Community Z1	TX	4.5	34	5.00	0%	0	0
Community A2	TX	4.8	15	5.00	0%	0	0
Community B2	TX	4.4	14	4.71	0%	0	0
Community C2	TX	4.6	14	5.00	0%	0	0
Community D2	TX	4.8	13	4.85	0%	0	0
Community E2	TX	4.4	11	4.45	0%	0	0
Community F2	TX	4.7	10	4.70	0%	0	0
Community G2	TX	4.7	10	4.90	0%	0	0
Community H2	NE	4.7	10	4.90	0%	0	0
Community I2	TX	4.6	9	5.00	0%	0	0
Community J2	TX	4.9	8	4.50	0%	0	0
Community K2	TX	4.7	8	4.88	0%	0	0
Community L2	TX	4.4	7	5.00	0%	0	0
Community M2	TX	4.6	6	5.00	0%	0	0
Community N2	TX	4.3	6	4.67	0%	0	0
Community O2	TX	4.7	6	4.83	0%	0	0
Community P2	NE	4.7	5	5.00	0%	0	0
Community Q2	OK	4.4	5	4.80	0%	0	0
Community R2	AL	4.4	5	4.20	0%	0	0
Community S2	TX	5.0	4	5.00	0%	0	0
Community T2	TX	4.1	3	4.33	0%	0	0
Community U2	ND	5.0	2	5.00	0%	0	0
Community V2	NE	4.4	2	5.00	0%	0	0
Community W2	FL	5.0	2	5.00	0%	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

8 confirmed falls described by reviewers in twelve months; in 2 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.18.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-06-22	★★★★★	Mom had fall; visited facility and met impressive staff; Taylor made process comfortable.		—	view
Community	2026-05-12	★☆☆☆☆	Resident fell with head injury. Staff response: slow.	slow response	head injury	view
Community	2026-04-22	★☆☆☆☆	Mother fell twice at facility, facility refused safety devices; neglect and abuse contributed to death.	found on floor, call-system issue, bedroom	head injury	view
Community	2026-04-20	★☆☆☆☆	Mother fell twice at facility; poor conditions and apparent neglect led to death.	found on floor	fracture/broken bone	view
Community	2025-11-25	★☆☆☆☆	Resident fell with hospitalized. Staff response: unknown.	bedroom	hospitalized	view
Community	2025-11-21	★☆☆☆☆	Grandmother fell multiple times, difficult to find nurses.	not noticed	—	view
Community	2025-11-16	★☆☆☆☆	Aunt fell from inadequate bathroom safety, overpriced facility, dangerous and dirty conditions.	call-system issue, bathroom	—	view
Community	2025-09-23	★★★★☆	Mother fell several times, staff always contacted reviewer promptly when falls occurred.		—	view

Waiting for help

“Staff is very rude to family members and refuses to help people who are staying in their facility they are very disrespectful and refuse to help anyone they also neglect the people who are staying in the facility and are committing elder abuse I would not recommend this place to anyone they best place to go is elk Creek.”
★☆☆☆☆ · 2025-10-27 · Heritage Place Assisted Living & Memory Care · source

“Everyday the food is not good. They have to wait for coffee every morning and it is cold. The dinner tonight was over an hour wait to get. They were short staffed and would not let other staff help to serve. They were missing silverware and glasses. They saved tea in a coffee cup. This place is going down hill fast in the cafeteria”
★★☆☆☆ · 2025-12-19 · Mirabella Assisted Living & Memory Care · source

“I am a volunteer who visits about once a month to provide church services. The assisted livibg residents sometimes have to wait to be returned to their apartments after the service ( if they are brought at all). The carpets @ Maplewood in Bridgeport need to be shampooed in the worst way.”
★★★☆☆ · 2025-10-13 · Elison Independent & Assisted Living of Maplewood · source

“I only want the name of the physician who treats patients at Bella vita so I can report it to the insurance company. I have called three times with the assurance that my phone call would bee returned. Got zip. Made fourth call was disconnected. Have stopped there and asked. No one knows. What? Please not a hard question”
★★★★☆ · 2025-09-22 · Elison Assisted Living of Bella Vita · source

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Sagora Senior Living Inc..