Senior Lifestyle — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 2.1% vs 3.3% norm; Safety & falls 3.8% vs 3.6% norm; Staffing levels 3.3% vs 3.2% norm.

Most praised

great place ×2staff helpful, clean, great mealshelpful director, would recommendexceptional, committed, responsive, compassionategoes above and beyond; kind staff; cleanexceptional, family-oriented, activities, home-likewonderful staff, good communication, activities, foodcaregivers treat mother with kindness and respect

Strongest themes: Staff attitude (476), Building & amenities (205), Activities (175), Admissions & sales (88).

Most criticised

excessive rate increases, no management responseunreasonable 9.7% rate increasediscriminatory management policy for visiting.given chemo meds after hospice startedunderstaffed aides unable to respond to callsrefused to return advanced payment, stole moneydim lighting, separated dining, unexpected rent increasemanagement disrespects and disregards family

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	OR	3.3	3	2.33	67%	0	1
Community B	OR	4.1	2	3.00	50%	0	1
Community C	FL	4.3	13	3.85	27%	1	1
Community D	GA	4.8	15	4.73	11%	1	1
Community E	FL	3.9	19	4.74	6%	1	1
Community F	OH	4.3	21	4.86	0%	0	1
Community G	PA	4.6	15	4.93	0%	0	1
Community H	ME	3.9	3	1.00	100%	0	0
Community I	ID	4.3	1	1.00	100%	0	0
Community J	IL	4.0	7	3.29	60%	0	0
Community K	PA	4.2	6	2.50	50%	0	0
Community L	IL	3.8	3	2.67	50%	1	0
Community M	GA	4.5	2	3.50	50%	0	0
Community N	NY	4.4	10	4.00	40%	0	0
Community O	MI	3.6	6	3.83	40%	1	0
Community P	VA	4.6	5	3.20	40%	0	0
Community Q	FL	4.4	4	2.75	33%	0	0
Community R	NY	4.0	3	3.67	33%	0	0
Community S	OH	4.0	19	3.58	31%	2	0
Community T	NM	4.1	12	3.58	30%	0	0
Community U	GA	4.4	9	4.11	25%	0	0
Community V	IL	4.3	5	4.20	25%	0	0
Community W	IL	4.4	13	4.23	22%	0	0
Community X	NC	4.1	20	4.05	21%	1	0
Community Y	MI	4.6	6	4.33	20%	0	0
Community Z	GA	4.2	6	3.67	20%	0	0
Community A1	FL	4.0	11	4.36	17%	0	0
Community B1	TX	4.3	7	4.43	17%	0	0
Community C1	GA	4.5	16	4.19	14%	1	0
Community D1	MI	4.2	16	4.19	13%	1	0
Community E1	FL	4.5	20	4.60	12%	0	0
Community F1	OH	4.6	14	4.93	11%	0	0
Community G1	IL	4.3	15	4.47	10%	1	0
Community H1	FL	4.4	12	4.75	10%	0	0
Community I1	IL	4.4	22	4.64	9%	0	0
Community J1	ME	4.1	12	4.17	9%	0	0
Community K1	OR	4.5	11	4.64	9%	0	0
Community L1	PA	4.4	16	4.63	7%	1	0
Community M1	PA	4.2	21	4.62	6%	1	0
Community N1	IL	4.8	34	4.85	0%	0	0
Community O1	WA	4.6	25	5.00	0%	0	0
Community P1	IL	4.3	22	5.00	0%	0	0
Community Q1	WA	4.9	21	4.95	0%	0	0
Community R1	IL	4.3	21	4.95	0%	0	0
Community S1	NC	4.6	18	5.00	0%	0	0
Community T1	DC	4.7	18	5.00	0%	0	0
Community U1	NC	4.8	16	5.00	0%	0	0
Community V1	CO	4.2	14	4.71	0%	0	0
Community W1	FL	4.7	14	5.00	0%	0	0
Community X1	NC	3.4	13	5.00	0%	0	0
Community Y1	WA	3.9	13	4.77	0%	0	0
Community Z1	IL	4.5	12	5.00	0%	0	0
Community A2	IL	4.6	12	5.00	0%	0	0
Community B2	PA	4.4	10	4.90	0%	0	0
Community C2	PA	4.6	9	5.00	0%	0	0
Community D2	NC	4.5	7	4.57	0%	0	0
Community E2	OH	4.7	7	5.00	0%	0	0
Community F2	CA	4.6	6	5.00	0%	0	0
Community G2	IL	4.5	6	5.00	0%	0	0
Community H2	PA	4.2	6	5.00	0%	0	0
Community I2	NY	4.2	5	5.00	0%	0	0
Community J2	NJ	4.0	5	5.00	0%	0	0
Community K2	VA	4.7	5	5.00	0%	0	0
Community L2	PA	4.5	4	5.00	0%	0	0
Community M2	PA	4.1	4	5.00	0%	0	0
Community N2	OH	4.6	2	5.00	0%	0	0
Community O2	GA	4.8	2	5.00	0%	0	0
Community P2	MD	4.4	2	5.00	0%	0	0
Community Q2	IL	4.2	1	5.00	0%	0	0
Community R2	NJ	4.7	1	5.00	0%	0	0
Community S2	PA	4.0	1	5.00	0%	0	0
Community T2	NJ	–	0	–	–	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

7 confirmed falls described by reviewers in twelve months; in 5 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.11.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-07-29	★★★★★	Facility has state-of-the-art fall detection system.		—	view
Community	2026-06-21	★☆☆☆☆	Loved one fell, lay on floor for unknown time.	found on floor, not noticed	fracture/broken bone	view
Community	2026-03-25	★★★★★	Mother fell at home after discharge; returned to facility for independent living; satisfied with care and activities.		—	view
Community	2026-02-25	★☆☆☆☆	Dad fell multiple times. Facility restricted family access.	not noticed	—	view
Community	2026-01-07	★☆☆☆☆	Grandmother fell from bed with head injury; left on floor hours.	found on floor, slow response, bedroom	head injury	view
Community	2025-11-24	★☆☆☆☆	Patient fell; staff refused help, abusive behavior.	not noticed	—	view
Community	2025-09-03	★☆☆☆☆	Mother-in-law fell several times, family never notified.	not noticed	—	view

Waiting for help

“Their caring aides were overworked and unable to respond to their calls because they were understaffed. Which is sad”
★★☆☆☆ · 2025-09-28 · Addington Place of Lakeside Vista · source

“I was very disappointed with my experience at Wellington at Hershey Mills. During my time there, I witnessed residents waiting too long for care and basic needs not always being met. Some employees showed very little compassion or urgency, and it felt like management failed to hold poor-performing staff accountable. Families trust this facility to care for their loved ones, and the residents deserve better.”
★☆☆☆☆ · 2026-08-07 · Wellington at Hershey's Mill · source

Full operator report

Unlock every community, named.

The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.

Rather talk it through with someone? Book a call →

Senior Lifestyle.