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Nobi Insights · Operators · Silverado Senior Living
Operator review report · Sep 2025 – Aug 2026Preview

Silverado Senior Living.

26 communities in 10 states, 663 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

1,499 units · AL 85 · MC 1,414 · IL 0 · top states: CA (15), IL (1), MD (1), MO (1), NV (1)
4.75
mean Google rating
portfolio 4.32★
663
reviews, 12 months
26 communities with reviews · 0 without
96%
positive reviews
portfolio 87%
3%
negative reviews
portfolio 11%
4
confirmed falls described
2 with slow or no response
99%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★78Sep134Oct124Nov37Dec38Jan49Feb27Mar69Apr20May35Jun31Jul21Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management2% vs 5%Staffing levels1% vs 3%Communication1% vs 4%Cost & billing1% vs 2%Safety & falls1% vs 4%Responsiveness1% vs 3%Staff attitude1% vs 4%Building & amenities0% vs 2%Cleanliness0% vs 3%Food & dining0% vs 2%Nursing & medical0% vs 3%Admissions & sales0% vs 1%Activities0% vs 1%End-of-life care0% vs 1%Therapy & rehab0% vs 0%

Share of reviews with a negative mention — Responsiveness 0.7% vs 3.3% norm; Safety & falls 0.7% vs 3.6% norm; Staffing levels 1.1% vs 3.2% norm.

Most praised
warm staff, 24/7 nursing, clean comfortable environmentfantastic, caring, attentive staff; clean facilityamazing staff, constant activitiesbest place possible, knowledgeable excellent staff caredstaff caring and supportive, good activities and mealsexpert dementia care, compassionate staff, thriving environmentresidents treated like family, excellent carekind staff, engaging activities, safe clean welcoming

Strongest themes: Staff attitude (535), Building & amenities (230), Activities (213), Nursing & medical (119).

Most criticised
horrible management; zero moralsmanagement needs serious investigationcare quality doesn't match high costresidents soiling and wetting furniturefacility became disorganized and unresponsivedependency on outside care services questionableincompetent and uncommunicativeshort-staffed, slow care, poor management

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A IL 4.4134.15 23% 11
Community B MO 4.7484.60 11% 11
Community C TX 4.7304.87 0% 01
Community D TX 4.5165.00 0% 01
Community E WA 4.654.20 20% 10
Community F TN 4.284.00 14% 00
Community G CA 4.7234.48 14% 00
Community H CA 4.7234.65 9% 00
Community I MD 4.7184.78 6% 00
Community J WA 4.8244.83 4% 10
Community K CA 5.0904.98 0% 00
Community L CA 5.0614.98 0% 00
Community M NV 5.0495.00 0% 00
Community N CA 4.7375.00 0% 00
Community O CA 4.7324.97 0% 00
Community P CA 4.9314.97 0% 00
Community Q CA 4.8294.86 0% 00
Community R CA 4.8255.00 0% 00
Community S CA 4.9184.89 0% 00
Community T CA 4.7165.00 0% 00
Community U CA 4.8165.00 0% 00
Community V CA 4.8154.93 0% 00
Community W CA 5.0135.00 0% 00
Community X CA 4.9115.00 0% 00
Community Y WI 4.884.50 0% 00
Community Z VA 4.645.00 0% 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

4 confirmed falls described by reviewers in twelve months; in 2 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.65.

CommunityDateRatingWhat happenedSignalsInjury
Community 2026-08-05★☆☆☆☆ Residents repeatedly allowed to fall; broken hip.found on floor, not noticed fracture/broken bone view
Community 2026-06-05★★★★★ Mother with repeat falls found excellent memory care. fracture/broken bone view
Community 2026-04-24★☆☆☆☆ Grandma suffered multiple falls; low staff ratio led to poor oversight.slow response fracture/broken bone view
Community 2025-10-03★★★★★ Ex-husband received excellent fall recovery care at memory care facility. view

Waiting for help

“I honestly loved Silverado Bellevue in the beginning, but now I’m deeply disappointed. What started as a place I trusted and admired has become disorganized, unresponsive, and disconnected. I never thought I’d go from loving it to feeling this way.”

★☆☆☆☆ · 2025-11-07 · Silverado Bellevue Memory Care Community · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (663 for the 26 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.