94 communities in 20 states, 1,155 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 2.8% vs 3.3% norm; Safety & falls 3.1% vs 3.6% norm; Staffing levels 3.8% vs 3.2% norm.
Strongest themes: Staff attitude (591), Building & amenities (274), Activities (179), Cleanliness (160).
Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.
| Community | Location | Google ★ | Reviews 12 mo | Avg ★ 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|---|
| Community A | GA | 4.5 | 13 | 4.08 | 15% | 3 | 2 |
| Community B | TX | 4.7 | 26 | 4.38 | 15% | 2 | 2 |
| Community C | TX | 4.7 | 51 | 4.73 | 7% | 3 | 2 |
| Community D | GA | 4.4 | 15 | 3.80 | 40% | 0 | 1 |
| Community E | SC | 4.0 | 22 | 3.59 | 35% | 1 | 1 |
| Community F | MO | 4.2 | 12 | 3.92 | 33% | 1 | 1 |
| Community G | OH | 4.3 | 12 | 4.25 | 20% | 2 | 1 |
| Community H | NY | 4.2 | 8 | 3.00 | 80% | 1 | 0 |
| Community I | WI | 4.0 | 8 | 3.88 | 50% | 1 | 0 |
| Community J | IN | 4.4 | 5 | 4.20 | 50% | 0 | 0 |
| Community K | IN | 4.3 | 2 | 3.00 | 50% | 0 | 0 |
| Community L | MI | 4.4 | 9 | 4.22 | 40% | 1 | 0 |
| Community M | FL | 4.6 | 18 | 3.83 | 33% | 2 | 0 |
| Community N | OH | 4.5 | 10 | 4.80 | 33% | 1 | 0 |
| Community O | SC | 4.6 | 5 | 4.20 | 33% | 0 | 0 |
| Community P | TX | 4.2 | 16 | 4.19 | 27% | 0 | 0 |
| Community Q | IN | 4.5 | 12 | 4.25 | 25% | 0 | 0 |
| Community R | IN | 4.4 | 7 | 3.71 | 25% | 0 | 0 |
| Community S | IN | 4.1 | 19 | 3.89 | 23% | 1 | 0 |
| Community T | TX | 4.7 | 10 | 4.40 | 22% | 0 | 0 |
| Community U | IN | 4.3 | 10 | 4.30 | 20% | 0 | 0 |
| Community V | IN | 4.8 | 9 | 4.44 | 20% | 0 | 0 |
| Community W | FL | 4.3 | 9 | 4.44 | 20% | 1 | 0 |
| Community X | OH | 3.7 | 8 | 4.25 | 20% | 0 | 0 |
| Community Y | WI | 4.2 | 16 | 4.50 | 17% | 0 | 0 |
| Community Z | FL | 4.4 | 13 | 4.08 | 17% | 0 | 0 |
| Community A1 | MA | 4.3 | 9 | 4.44 | 17% | 0 | 0 |
| Community B1 | OH | 4.6 | 8 | 4.50 | 17% | 0 | 0 |
| Community C1 | OH | 4.4 | 7 | 4.43 | 17% | 0 | 0 |
| Community D1 | NC | 4.6 | 6 | 4.33 | 17% | 1 | 0 |
| Community E1 | TX | 4.5 | 10 | 4.60 | 14% | 0 | 0 |
| Community F1 | MO | 4.8 | 9 | 4.44 | 14% | 0 | 0 |
| Community G1 | GA | 4.3 | 18 | 4.39 | 13% | 0 | 0 |
| Community H1 | TX | 4.5 | 31 | 4.45 | 13% | 0 | 0 |
| Community I1 | TX | 4.6 | 20 | 4.50 | 13% | 1 | 0 |
| Community J1 | AZ | 4.8 | 12 | 4.67 | 13% | 0 | 0 |
| Community K1 | OH | 4.3 | 15 | 4.33 | 11% | 0 | 0 |
| Community L1 | OH | 4.6 | 12 | 4.58 | 11% | 0 | 0 |
| Community M1 | KY | 4.8 | 14 | 4.86 | 10% | 0 | 0 |
| Community N1 | FL | 4.4 | 11 | 4.55 | 10% | 1 | 0 |
| Community O1 | NE | 4.5 | 21 | 4.71 | 9% | 0 | 0 |
| Community P1 | TX | 4.7 | 19 | 4.79 | 7% | 0 | 0 |
| Community Q1 | TX | 4.4 | 19 | 4.79 | 6% | 0 | 0 |
| Community R1 | VA | 4.3 | 24 | 4.75 | 6% | 1 | 0 |
| Community S1 | TX | 4.7 | 35 | 4.69 | 4% | 0 | 0 |
| Community T1 | TX | 4.4 | 30 | 4.80 | 0% | 0 | 0 |
| Community U1 | TX | 4.5 | 27 | 4.81 | 0% | 0 | 0 |
| Community V1 | AR | 4.9 | 26 | 4.88 | 0% | 0 | 0 |
| Community W1 | TX | 4.7 | 26 | 4.96 | 0% | 0 | 0 |
| Community X1 | FL | 4.6 | 25 | 5.00 | 0% | 0 | 0 |
| Community Y1 | TX | 4.7 | 22 | 4.95 | 0% | 0 | 0 |
| Community Z1 | TX | 4.2 | 22 | 5.00 | 0% | 0 | 0 |
| Community A2 | TX | 4.8 | 21 | 5.00 | 0% | 0 | 0 |
| Community B2 | MS | 4.8 | 17 | 4.94 | 0% | 0 | 0 |
| Community C2 | TX | 4.5 | 17 | 4.88 | 0% | 0 | 0 |
| Community D2 | OH | 4.3 | 12 | 4.92 | 0% | 0 | 0 |
| Community E2 | FL | 4.4 | 12 | 4.83 | 0% | 0 | 0 |
| Community F2 | TX | 4.8 | 11 | 4.91 | 0% | 0 | 0 |
| Community G2 | AR | 4.7 | 11 | 5.00 | 0% | 0 | 0 |
| Community H2 | MO | 4.7 | 11 | 4.64 | 0% | 0 | 0 |
| Community I2 | WI | 4.4 | 11 | 3.73 | 0% | 0 | 0 |
| Community J2 | TX | 4.7 | 10 | 4.90 | 0% | 0 | 0 |
| Community K2 | OH | 4.7 | 10 | 5.00 | 0% | 0 | 0 |
| Community L2 | IN | 4.5 | 10 | 4.90 | 0% | 0 | 0 |
| Community M2 | OH | 4.7 | 10 | 4.40 | 0% | 0 | 0 |
| Community N2 | CA | 4.8 | 10 | 4.80 | 0% | 0 | 0 |
| Community O2 | MN | 4.4 | 10 | 4.80 | 0% | 0 | 0 |
| Community P2 | WI | 4.1 | 9 | 4.78 | 0% | 0 | 0 |
| Community Q2 | FL | 4.9 | 9 | 4.89 | 0% | 0 | 0 |
| Community R2 | WI | 4.3 | 8 | 4.00 | 0% | 0 | 0 |
| Community S2 | MI | 4.5 | 8 | 4.88 | 0% | 0 | 0 |
| Community T2 | FL | 4.7 | 8 | 4.88 | 0% | 0 | 0 |
| Community U2 | OH | 4.7 | 8 | 5.00 | 0% | 0 | 0 |
| Community V2 | NY | 4.5 | 7 | 5.00 | 0% | 0 | 0 |
| Community W2 | WI | 4.1 | 7 | 4.71 | 0% | 0 | 0 |
| Community X2 | SC | 4.8 | 7 | 5.00 | 0% | 0 | 0 |
| Community Y2 | NE | 4.3 | 7 | 4.86 | 0% | 0 | 0 |
| Community Z2 | TX | 4.6 | 7 | 5.00 | 0% | 0 | 0 |
| Community A3 | IN | 4.9 | 7 | 5.00 | 0% | 0 | 0 |
| Community B3 | OH | 4.4 | 7 | 4.86 | 0% | 0 | 0 |
| Community C3 | GA | 4.4 | 6 | 5.00 | 0% | 0 | 0 |
| Community D3 | SC | 4.3 | 6 | 5.00 | 0% | 0 | 0 |
| Community E3 | OH | 4.8 | 5 | 5.00 | 0% | 0 | 0 |
| Community F3 | MN | 3.9 | 4 | 5.00 | 0% | 0 | 0 |
| Community G3 | IN | 4.8 | 4 | 4.75 | 0% | 0 | 0 |
| Community H3 | TX | 4.2 | 4 | 4.75 | 0% | 0 | 0 |
| Community I3 | WI | 4.8 | 4 | 5.00 | 0% | 0 | 0 |
| Community J3 | WI | 4.5 | 3 | 4.67 | 0% | 0 | 0 |
| Community K3 | WI | 4.6 | 3 | 5.00 | 0% | 0 | 0 |
| Community L3 | IN | 4.6 | 3 | 4.67 | 0% | 0 | 0 |
| Community M3 | MO | 4.7 | 2 | 4.50 | 0% | 0 | 0 |
| Community N3 | AR | 4.5 | 2 | 4.50 | 0% | 0 | 0 |
| Community O3 | WI | 4.5 | 2 | 4.50 | 0% | 0 | 0 |
| Community P3 | AR | 4.5 | 2 | 3.00 | 0% | 0 | 0 |
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
10 confirmed falls described by reviewers in twelve months; in 7 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.18.
| Community | Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|---|
| Community | 2026-08-31 | ★☆☆☆☆ | Memory care unit has high staff turnover; multiple residents fall; inadequate care. | not noticed | — | view |
| Community | 2026-08-27 | ★★★☆☆ | Neighbor had several falls breaking tailbone and hip. Beautiful facility but chronically understaffed per wing. | slow response | fracture/broken bone | view |
| Community | 2026-08-18 | ★★☆☆☆ | Resident fell, waited over 30 minutes, call system issues | found on floor, slow response, call-system issue, bedroom | — | view |
| Community | 2026-06-11 | ★☆☆☆☆ | Mother fell at facility on day 7 with pelvic fracture; inadequate fall prevention. | found on floor | fracture/broken bone | view |
| Community | 2026-04-23 | ★★★★★ | Grandma fell at home facility now provides safe environment. | found on floor, other | — | view |
| Community | 2026-01-04 | ★☆☆☆☆ | Man fell from bed, broke back; staff negligent. | found on floor, not noticed, bedroom | fracture/broken bone | view |
| Community | 2025-12-15 | ★☆☆☆☆ | Friend fell; no family notification, poor care. | not noticed | hospitalized | view |
| Community | 2025-12-07 | ★☆☆☆☆ | Grandmother fell, waited 20 minutes for help; unreliable call buttons. | found on floor, not noticed, call-system issue | — | view |
| Community | 2025-10-31 | ★★★☆☆ | Father fell several times in room and hallway. Facility lacks staff, railings, and cameras. | found on floor, bedroom | — | view |
| Community | 2025-09-05 | ★☆☆☆☆ | Fellow resident fell, lay 4 hours; emergency pendant failed. | found on floor, not noticed, call-system issue | — | view |
“Unfortunately, this once incredible assisted living facility is slowly going downhill after the property changed ownership. Long time staff are all leaving. Care is becoming spotty and reliability is becoming increasingly worrisome. I can only hope they have an upswing in all of these things before we have to move my mother.”
“Getting in and out to visit my mom in memory care very annoying sometimes we can't get anyone to let us out nurses aid have attitudes nurses are not friendly”
“I seriously have to give this a one star. I have left 3 different messages to talk to someone about respite care and no one has bothered to call me back.”
“I would never recommend this place for your loved ones it is disorganized. Failing to see the needs of residents.”
The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.