Spectrum Retirement Communities, LLC — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 3.5% vs 3.3% norm; Safety & falls 3.0% vs 3.6% norm; Staffing levels 4.6% vs 3.2% norm.

Most praised

room clean, good food, accommodating staffwarm, welcoming community with kind compassionate staffgreat staffstaff great, building clean and modern.welcoming staff, solid amenities, good foodhealth improved, no medical emergencies, excellent communicationpleasant staff, good nutrition, therapy providedsupportive team, warm approachable staff

Strongest themes: Staff attitude (243), Building & amenities (139), Activities (87), Cleanliness (65).

Most criticised

charged for services not provided ×2staff stressed, overworked, supervisor disrespectful to residentsit is bit too large that you get lostnot notified of resident toilet issueunprofessional payment demand, lack discretionneglected hygiene, bathing, meals after hospitalizationcarpet replacement charged, incomplete refundnot a safe place to recommend

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	AZ	4.0	2	1.00	100%	2	2
Community B	MO	3.5	7	2.57	75%	1	1
Community C	CO	3.7	7	3.43	43%	3	1
Community D	MO	4.0	11	4.18	18%	0	1
Community E	TX	4.5	20	4.85	0%	0	1
Community F	OH	3.9	2	1.50	100%	0	0
Community G	OH	3.3	6	3.00	60%	1	0
Community H	MO	3.4	7	3.29	43%	1	0
Community I	TX	4.2	8	3.38	38%	0	0
Community J	AZ	3.7	13	3.38	36%	0	0
Community K	IL	3.9	31	3.45	36%	0	0
Community L	MO	4.3	3	3.67	33%	0	0
Community M	AZ	3.9	13	4.08	27%	0	0
Community N	MO	3.9	7	3.86	25%	1	0
Community O	IL	4.3	22	4.05	22%	1	0
Community P	IL	4.3	12	4.25	22%	0	0
Community Q	AZ	4.4	11	4.27	20%	0	0
Community R	IL	4.6	22	4.45	17%	1	0
Community S	NM	4.1	16	4.50	15%	0	0
Community T	TX	4.2	8	4.25	14%	0	0
Community U	CO	4.0	24	4.38	14%	2	0
Community V	IL	4.6	14	4.79	13%	0	0
Community W	MO	4.6	10	4.70	11%	0	0
Community X	OH	4.4	22	4.45	10%	0	0
Community Y	CO	4.7	11	4.73	10%	0	0
Community Z	IL	4.1	47	4.62	10%	0	0
Community A1	IL	4.0	13	4.85	0%	0	0
Community B1	AZ	4.4	9	4.78	0%	0	0
Community C1	OH	4.2	8	5.00	0%	0	0
Community D1	IL	4.3	8	4.00	0%	0	0
Community E1	KS	4.4	8	4.38	0%	0	0
Community F1	AZ	4.6	7	5.00	0%	0	0
Community G1	AZ	4.5	6	5.00	0%	0	0
Community H1	CO	4.1	4	5.00	0%	0	0
Community I1	KS	4.0	4	4.50	0%	0	0
Community J1	TX	4.2	4	5.00	0%	0	0
Community K1	AZ	4.3	1	5.00	0%	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

6 confirmed falls described by reviewers in twelve months; in 3 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.63.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-05-13	★★☆☆☆	Mom fell and broke hip; poor end-of-life care; high costs; incorrect invoices repeatedly.		fracture/broken bone	view
Community	2026-03-02	★☆☆☆☆	Multiple falls in 8 days, insufficient staff, poor medical response, death.	slow response	fracture/broken bone	view
Community	2026-02-25	★★★★★	Aunt had recent fall; facility providing in-house physical therapy.		—	view
Community	2026-02-08	★☆☆☆☆	Mother fell twice at facility in 8 days; poor medical follow-up; charges excessive.	slow response	fracture/broken bone	view
Community	2025-12-23	★★★★★	Mother fell, broke hip; received exceptional rehabilitation and staff support.		fracture/broken bone	view
Community	2025-12-06	★☆☆☆☆	Mom fell, hospitalized; facility provided grossly inadequate care.	slow response	—	view

Waiting for help

“I strongly advise looking elsewhere for assisted living. The care at this facility is highly concerning, with notable instances of resident neglect and unsafe conditions. Due to inadequate staffing and poor supervision, residents are put in danger of preventable falls. Please research other places for your loved ones.”
★☆☆☆☆ · 2026-08-01 · HighPointe Assisted Living & Memory Care · source

“Inconsistent service, poor food choices and quality, lack of timely response when help button is pushed, medication not administered on time, laundry not completed on time and some articles lost, staff does not respond to requests or inquiries, poor apartment cleaning, substantial rate increase without notice, high staff turnover, trash removal at 5am”
★☆☆☆☆ · 2026-09-01 · Southview Assisted Living & Memory Care · source

“The Oaks was very impressive when we visited and walked through. They seem to offer so many amenities. However, the assisted living care was not up to expectations. They were all very friendly and nice, however, they were lacking in timely support. Unsettling when it is needed”
★★★☆☆ · 2026-02-18 · The Oaks at Algonquin Senior Living · source

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Spectrum Retirement Communities, LLC.