SRI Management — operator review report

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.

this operatorabove the normportfolio norm

Share of reviews with a negative mention — Responsiveness 2.0% vs 3.3% norm; Safety & falls 4.1% vs 3.6% norm; Staffing levels 3.9% vs 3.2% norm.

Most praised

gorgeous community and great team ×2great place to live ×2great place ×2absolutely love this placekind staff, knowledgeable and caring team memberssales director knowledgeable, professional, caringjennifer amazing, knowledgeable, helpfulcaring go above and beyond

Strongest themes: Staff attitude (554), Building & amenities (271), Activities (160), Admissions & sales (138).

Most criticised

discharged after 24 hours, called policenot enough workers; residents inactive all dayhospitalized family member without contacting familypoor communication, not notified of deathmanagement communication nonexistent after deathpoor staffing, turnover, pain meds delayeddaughter fell, died from brain bleedfood quality not excellent, no flexible meal plans

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

Community	Location	Google ★	Reviews 12 mo	Avg ★ 12 mo	Negative	Response complaints	Confirmed falls
Community A	FL	4.0	39	4.18	21%	2	3
Community B	GA	4.1	23	4.48	10%	1	2
Community C	SC	4.1	5	3.60	40%	0	1
Community D	FL	3.9	10	4.40	22%	0	1
Community E	VA	4.4	6	3.83	20%	1	1
Community F	FL	4.4	20	4.80	6%	0	1
Community G	GA	4.7	51	4.78	4%	0	1
Community H	KY	4.3	20	5.00	0%	0	1
Community I	FL	4.5	18	4.83	0%	0	1
Community J	TN	4.5	5	4.80	0%	0	1
Community K	SC	4.2	7	3.57	50%	0	0
Community L	GA	4.5	14	3.00	46%	2	0
Community M	SC	3.9	11	3.55	44%	3	0
Community N	KY	4.3	7	3.29	43%	1	0
Community O	FL	4.5	10	4.10	25%	0	0
Community P	FL	4.4	12	4.33	22%	0	0
Community Q	KY	4.3	10	4.20	22%	0	0
Community R	FL	3.6	18	4.00	21%	0	0
Community S	FL	4.7	7	4.43	20%	0	0
Community T	FL	4.5	9	4.22	17%	0	0
Community U	AL	4.8	8	4.50	14%	0	0
Community V	FL	4.6	15	4.53	13%	0	0
Community W	VA	4.4	15	4.60	13%	1	0
Community X	SC	4.6	29	4.55	13%	0	0
Community Y	SC	4.5	10	4.60	13%	0	0
Community Z	SC	4.6	8	4.50	13%	0	0
Community A1	SC	4.7	12	4.33	11%	0	0
Community B1	FL	4.7	9	4.56	11%	0	0
Community C1	FL	4.6	22	4.59	10%	0	0
Community D1	GA	4.6	11	4.64	10%	1	0
Community E1	TN	4.4	41	4.83	6%	0	0
Community F1	TN	4.7	63	4.87	4%	2	0
Community G1	GA	4.8	136	4.91	3%	1	0
Community H1	FL	4.8	65	4.98	0%	0	0
Community I1	FL	4.6	29	4.86	0%	0	0
Community J1	AL	4.8	27	4.93	0%	0	0
Community K1	AR	4.8	14	5.00	0%	0	0
Community L1	FL	4.0	13	4.69	0%	0	0
Community M1	NC	4.7	12	4.75	0%	0	0
Community N1	FL	4.7	12	4.50	0%	0	0
Community O1	FL	4.4	11	4.55	0%	0	0
Community P1	AL	4.7	8	4.50	0%	0	0
Community Q1	SC	3.9	8	4.88	0%	0	0
Community R1	TN	4.3	7	5.00	0%	0	0
Community S1	CO	4.5	7	5.00	0%	0	0
Community T1	FL	4.7	6	5.00	0%	0	0
Community U1	GA	4.6	5	5.00	0%	0	0
Community V1	FL	4.3	5	5.00	0%	0	0
Community W1	FL	4.2	4	4.00	0%	0	0
Community X1	GA	4.6	3	5.00	0%	0	0
Community Y1	IN	4.8	2	5.00	0%	0	0
Community Z1	TX	4.1	2	3.00	0%	0	0

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

13 confirmed falls described by reviewers in twelve months; in 9 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 1.73.

Community	Date	Rating	What happened	Signals	Injury
Community	2026-08-11	★★★★★	Reviewer is caregiver; resident had prior fall, receiving good care		—	view
Community	2026-07-15	★☆☆☆☆	Family of reviewer fell	not noticed	—	view
Community	2026-06-12	★★★★★	Mother-in-law had serious fall, received excellent care and support		—	view
Community	2026-05-26	★☆☆☆☆	Memory care resident fell; staff failed to provide timely pain medication.	slow response	—	view
Community	2026-04-30	★★★☆☆	Daughter fell from bed without side rails; brain bleed.	found on floor, slow response, call-system issue, bedroom	head injury	view
Community	2026-04-14	★★☆☆☆	Mom fell in bathroom, on floor hours. Call failed.	found on floor, slow response, call-system issue, bathroom	—	view
Community	2026-04-09	★☆☆☆☆	Resident fell from wheelchair unnoticed; staff failure led to death.	found on floor, not noticed	death	view
Community	2026-03-05	★☆☆☆☆	Resident fell, hit head; no staff present; dishonesty.	not noticed	head injury	view
Community	2026-01-27	★☆☆☆☆	Residents fall without call response; pressure sores; no evening phone coverage; poor care.	not noticed, call-system issue	—	view
Community	2026-01-19	★★★★★	Mom fell; staff ran to rescue, stayed until ambulance arrived, followed up on recovery.		—	view
Community	2025-10-21	★☆☆☆☆	MIL fell twice in memory care, second fall caused head staples, placed in hospice, deceased.	slow response	head injury	view
Community	2025-09-29	★★☆☆☆	Father fell multiple times; staff slow to help; bed alarm installed after fall; poor administration.	found on floor, slow response, hallway/common area	—	view
Community	2025-09-05	★★★★★	Resident fell with unknown injury. Staff response: unknown.		—	view

Waiting for help

“Hospitalized a family member without contacting any family. I'm currently on hold waiting for someone to explain what happened. It has been 30+ minutes. Nobody can tell me anything and "no one was there" when it happened. I would not recommend this facility.”
★☆☆☆☆ · 2026-01-30 · Alto Warner Robins · source

“Very poor care. I told staff today that my friend in memory "care" (she fell two days ago) needed pain meds, and they just disappeared. So many stories, but this is the most recent. Poor staffing, so much turnover. It's gotten worse since a new Corp. bought them. Don't bring your loved ones here.”
★☆☆☆☆ · 2026-05-26 · Anthem Lakes · source

“This is a clean place, and the food is good. However, turnover, contagion, and medication are concerns. My mother, a nonagenarian, is getting over COVID, but she has gotten no follow-up tests, nor has she received the cough medicine she needs. One night, during her quarantine, she called to say she hadn’t eaten since breakfast. For $8000/month, I expect MUCH better care!”
★★★☆☆ · 2026-07-07 · Harper's Station Yorktown · source

“I would 1000% not recommend this place. My grandpa WALKED in this place on Monday and was dead by Sunday. We went to visit him on Saturday and he was highly over medicated and had a mouthful of food they had put in his mouth and didn’t care that he was unable to chew or swallow it. We had to ask them to scoop the food out of his mouth he died several hours later”
★☆☆☆☆ · 2026-08-23 · The Canopy at Azalea Grove · source

SRI Management.