Insights
Nobi Insights · Operators · StoneGate Senior Living, LLC
Operator review report · Sep 2025 – Aug 2026Preview

StoneGate Senior Living, LLC.

3 communities in 2 states, 64 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

370 units · AL 210 · MC 0 · IL 0 · top states: OK (2), TX (1)
3.93
mean Google rating
portfolio 4.32★
64
reviews, 12 months
3 communities with reviews · 0 without
45%
positive reviews
portfolio 87%
51%
negative reviews
portfolio 11%
1
confirmed falls described
1 with slow or no response
75%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★Sep4Oct2Nov5Dec5Jan8Feb3Mar4Apr4May5Jun11Jul13Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Responsiveness33% vs 3%Safety & falls24% vs 4%Staff attitude24% vs 4%Food & dining12% vs 2%Management12% vs 5%Cleanliness12% vs 3%Communication12% vs 4%Building & amenities10% vs 2%Nursing & medical10% vs 3%Therapy & rehab8% vs 0%Staffing levels8% vs 3%End-of-life care6% vs 1%Cost & billing2% vs 2%Admissions & sales0% vs 1%

Share of reviews with a negative mention — Responsiveness 32.7% vs 3.3% norm; Safety & falls 24.5% vs 3.6% norm; Staffing levels 8.2% vs 3.2% norm.

Most praised
compassionate, attentive, dedicated social workersome friendly and helpful staffstaff has been good to residentstaff caring, excellent therapy, strong patient outcomeskind, compassionate staff and excellent rehabilitation carejennifer provided tremendous helpkind caring staff, wonderful doctorstaff has heart, caring attitude

Strongest themes: Staff attitude (18), Therapy & rehab (9), Nursing & medical (6), Building & amenities (4).

Most criticised
staff disrespectful, neglectful careunderstaffed therapy, inadequate equipmentresident sent out in soiled conditionresident complains about living thereelevator failures, cold food, slow refillsphone never answered, no communicationbad smell, slow response, poor foodcall button takes over two hours respond.

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A OK 3.1493.33 47% 91
Community B TX 3.9121.75 80% 70
Community C OK 4.835.00 0% 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 2.04.

CommunityDateRatingWhat happenedSignalsInjury
Community 2026-02-10★☆☆☆☆ Mom lost mobility after rehab stay, fell after discharge, minimal therapy and poor care.not noticed, bedroom view

Waiting for help

“Unsafe to live. 5 floors with only 1 elevator. They have 2 1 is always out. 2 months this time and 2 more months to be fixed. Serve cold food in dining room. Take 1-3 days for refills. Worse place for anyone to live at. Don’t come here if you don’t have to. Worse decision.”

★☆☆☆☆ · 2026-04-23 · Simpson Place Assisted Living · source

“I've called them at least 20 times to check on a friend who lives(ed). Not once have they answered the phone. I'd think long and hard before sending a loved one of mine to this place.”

★☆☆☆☆ · 2026-03-15 · Simpson Place Assisted Living · source

“This is a nice place. The problem that I have is you can push the call button and it takes over 2 hours for them to respond. Terrible customer service.”

★☆☆☆☆ · 2026-02-11 · Simpson Place Assisted Living · source

“Poor response time from staff in the skilled nursing facility. Only one nurse provided decent care. The rest were horrible. Don’t send your loved one here.”

★☆☆☆☆ · 2026-02-09 · The Villages at Southern Hills · source
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (64 for the 3 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.