113 communities in 9 states, 1,365 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 2.4% vs 3.3% norm; Safety & falls 3.1% vs 3.6% norm; Staffing levels 2.9% vs 3.2% norm.
Strongest themes: Staff attitude (836), Building & amenities (477), Activities (311), Admissions & sales (213).
Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.
| Community | Location | Google ★ | Reviews 12 mo | Avg ★ 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|---|
| Community A | TN | 4.5 | 24 | 4.83 | 5% | 1 | 2 |
| Community B | MI | 4.1 | 33 | 3.61 | 30% | 1 | 1 |
| Community C | IN | 4.4 | 15 | 4.00 | 29% | 3 | 1 |
| Community D | MI | 4.0 | 18 | 4.50 | 17% | 1 | 1 |
| Community E | MI | 4.4 | 14 | 4.29 | 15% | 0 | 1 |
| Community F | MI | 4.5 | 21 | 4.43 | 14% | 2 | 1 |
| Community G | MI | 4.6 | 16 | 4.44 | 14% | 1 | 1 |
| Community H | IN | 4.3 | 21 | 4.57 | 11% | 1 | 1 |
| Community I | IN | 4.9 | 23 | 4.78 | 5% | 0 | 1 |
| Community J | MI | 4.3 | 17 | 5.00 | 0% | 0 | 1 |
| Community K | OH | 4.7 | 5 | 3.60 | 67% | 1 | 0 |
| Community L | IN | 4.0 | 4 | 4.00 | 50% | 0 | 0 |
| Community M | IN | 4.2 | 8 | 3.25 | 43% | 1 | 0 |
| Community N | MI | 4.5 | 6 | 4.00 | 40% | 0 | 0 |
| Community O | KY | 4.6 | 10 | 3.40 | 38% | 0 | 0 |
| Community P | MI | 4.1 | 8 | 4.00 | 33% | 0 | 0 |
| Community Q | MI | 4.1 | 27 | 3.67 | 32% | 2 | 0 |
| Community R | TX | 4.4 | 15 | 4.13 | 30% | 0 | 0 |
| Community S | OH | 4.2 | 8 | 4.00 | 29% | 0 | 0 |
| Community T | KY | 4.5 | 16 | 4.38 | 21% | 2 | 0 |
| Community U | OH | 4.4 | 17 | 4.29 | 20% | 1 | 0 |
| Community V | MI | 4.1 | 10 | 4.30 | 20% | 0 | 0 |
| Community W | KY | 4.7 | 7 | 4.43 | 20% | 0 | 0 |
| Community X | IA | 4.0 | 7 | 4.29 | 20% | 0 | 0 |
| Community Y | OH | 4.5 | 6 | 4.33 | 20% | 0 | 0 |
| Community Z | MI | 4.8 | 6 | 3.67 | 20% | 0 | 0 |
| Community A1 | MI | 4.8 | 17 | 4.41 | 19% | 1 | 0 |
| Community B1 | MI | 4.4 | 15 | 4.47 | 18% | 1 | 0 |
| Community C1 | MI | 4.4 | 12 | 4.33 | 18% | 0 | 0 |
| Community D1 | IL | 4.4 | 20 | 4.40 | 18% | 0 | 0 |
| Community E1 | MI | 4.9 | 15 | 4.33 | 17% | 0 | 0 |
| Community F1 | MI | 4.5 | 7 | 4.43 | 17% | 0 | 0 |
| Community G1 | MI | 4.7 | 15 | 4.47 | 15% | 0 | 0 |
| Community H1 | MI | 4.7 | 15 | 4.53 | 15% | 0 | 0 |
| Community I1 | MI | 4.4 | 13 | 4.38 | 15% | 0 | 0 |
| Community J1 | MI | 4.6 | 13 | 4.46 | 14% | 1 | 0 |
| Community K1 | IN | 4.4 | 10 | 4.70 | 14% | 0 | 0 |
| Community L1 | OH | 4.8 | 10 | 4.60 | 14% | 0 | 0 |
| Community M1 | OH | 4.3 | 9 | 4.11 | 14% | 0 | 0 |
| Community N1 | OH | 4.4 | 7 | 4.00 | 14% | 1 | 0 |
| Community O1 | TN | 4.3 | 17 | 4.47 | 13% | 0 | 0 |
| Community P1 | OH | 4.6 | 28 | 4.46 | 13% | 0 | 0 |
| Community Q1 | IA | 4.2 | 26 | 4.65 | 13% | 0 | 0 |
| Community R1 | MI | 4.5 | 11 | 4.55 | 13% | 0 | 0 |
| Community S1 | IA | 4.4 | 11 | 4.64 | 13% | 0 | 0 |
| Community T1 | MI | 4.4 | 10 | 4.20 | 13% | 1 | 0 |
| Community U1 | IA | 4.4 | 9 | 4.22 | 13% | 1 | 0 |
| Community V1 | MI | 4.2 | 9 | 4.44 | 13% | 1 | 0 |
| Community W1 | MI | 4.6 | 8 | 4.13 | 13% | 0 | 0 |
| Community X1 | MI | 4.5 | 11 | 4.55 | 10% | 0 | 0 |
| Community Y1 | IL | 4.6 | 11 | 4.64 | 10% | 0 | 0 |
| Community Z1 | MI | 4.7 | 10 | 4.50 | 10% | 0 | 0 |
| Community A2 | MI | 4.9 | 17 | 4.53 | 7% | 0 | 0 |
| Community B2 | OH | 4.1 | 15 | 4.47 | 7% | 0 | 0 |
| Community C2 | OH | 4.5 | 14 | 4.57 | 7% | 0 | 0 |
| Community D2 | MI | 4.7 | 16 | 4.75 | 7% | 1 | 0 |
| Community E2 | IA | 4.5 | 19 | 4.74 | 6% | 0 | 0 |
| Community F2 | IN | 4.4 | 29 | 4.86 | 4% | 0 | 0 |
| Community G2 | TX | 4.7 | 27 | 4.59 | 0% | 0 | 0 |
| Community H2 | KY | 4.3 | 25 | 4.60 | 0% | 0 | 0 |
| Community I2 | IA | 4.9 | 25 | 4.84 | 0% | 0 | 0 |
| Community J2 | MI | 5.0 | 23 | 5.00 | 0% | 0 | 0 |
| Community K2 | MI | 4.6 | 22 | 4.86 | 0% | 0 | 0 |
| Community L2 | TN | 4.8 | 19 | 4.89 | 0% | 0 | 0 |
| Community M2 | IN | 4.2 | 19 | 4.84 | 0% | 0 | 0 |
| Community N2 | MI | 4.7 | 18 | 5.00 | 0% | 0 | 0 |
| Community O2 | IN | 4.6 | 18 | 4.61 | 0% | 0 | 0 |
| Community P2 | MI | 4.8 | 16 | 4.94 | 0% | 0 | 0 |
| Community Q2 | OH | 4.6 | 14 | 5.00 | 0% | 0 | 0 |
| Community R2 | OH | 4.5 | 13 | 5.00 | 0% | 0 | 0 |
| Community S2 | IN | 4.5 | 12 | 5.00 | 0% | 0 | 0 |
| Community T2 | IL | 4.4 | 12 | 5.00 | 0% | 0 | 0 |
| Community U2 | IN | 4.8 | 12 | 4.92 | 0% | 0 | 0 |
| Community V2 | MI | 4.6 | 12 | 5.00 | 0% | 0 | 0 |
| Community W2 | MI | 4.8 | 12 | 5.00 | 0% | 0 | 0 |
| Community X2 | IN | 4.8 | 12 | 4.75 | 0% | 0 | 0 |
| Community Y2 | OH | 4.4 | 12 | 4.58 | 0% | 0 | 0 |
| Community Z2 | OH | 4.4 | 12 | 4.83 | 0% | 0 | 0 |
| Community A3 | OH | 4.5 | 11 | 4.64 | 0% | 0 | 0 |
| Community B3 | MI | 4.5 | 11 | 4.73 | 0% | 1 | 0 |
| Community C3 | MI | 4.8 | 10 | 5.00 | 0% | 0 | 0 |
| Community D3 | IN | 4.4 | 10 | 5.00 | 0% | 0 | 0 |
| Community E3 | MI | 4.7 | 10 | 5.00 | 0% | 0 | 0 |
| Community F3 | MI | 4.6 | 9 | 5.00 | 0% | 0 | 0 |
| Community G3 | OH | 4.4 | 9 | 4.56 | 0% | 0 | 0 |
| Community H3 | MI | 4.9 | 9 | 4.89 | 0% | 0 | 0 |
| Community I3 | MI | 4.6 | 9 | 5.00 | 0% | 0 | 0 |
| Community J3 | MI | 5.0 | 8 | 5.00 | 0% | 0 | 0 |
| Community K3 | TN | 4.3 | 8 | 4.63 | 0% | 0 | 0 |
| Community L3 | OH | 4.7 | 8 | 4.88 | 0% | 0 | 0 |
| Community M3 | MI | 4.5 | 7 | 4.43 | 0% | 0 | 0 |
| Community N3 | MI | 4.8 | 7 | 5.00 | 0% | 0 | 0 |
| Community O3 | IA | 4.7 | 7 | 5.00 | 0% | 0 | 0 |
| Community P3 | MI | 4.8 | 7 | 5.00 | 0% | 0 | 0 |
| Community Q3 | OH | 4.5 | 7 | 5.00 | 0% | 0 | 0 |
| Community R3 | MI | 4.4 | 7 | 5.00 | 0% | 0 | 0 |
| Community S3 | MI | 4.5 | 7 | 5.00 | 0% | 0 | 0 |
| Community T3 | TN | 4.7 | 6 | 5.00 | 0% | 0 | 0 |
| Community U3 | MI | 4.9 | 6 | 4.83 | 0% | 0 | 0 |
| Community V3 | MI | 4.8 | 6 | 5.00 | 0% | 0 | 0 |
| Community W3 | MI | 4.9 | 6 | 5.00 | 0% | 0 | 0 |
| Community X3 | IL | 4.6 | 5 | 5.00 | 0% | 0 | 0 |
| Community Y3 | MI | 4.7 | 5 | 4.80 | 0% | 0 | 0 |
| Community Z3 | MI | 4.5 | 4 | 4.00 | 0% | 0 | 0 |
| Community A4 | OH | 4.7 | 4 | 5.00 | 0% | 0 | 0 |
| Community B4 | MI | 4.6 | 4 | 5.00 | 0% | 0 | 0 |
| Community C4 | OH | 4.5 | 3 | 3.00 | 0% | 2 | 0 |
| Community D4 | IL | 4.4 | 3 | 5.00 | 0% | 0 | 0 |
| Community E4 | KY | 4.5 | 2 | 5.00 | 0% | 0 | 0 |
| Community F4 | IN | 4.5 | 2 | 5.00 | 0% | 0 | 0 |
| Community G4 | MI | 4.9 | 2 | 5.00 | 0% | 0 | 0 |
| Community H4 | MA | – | 0 | – | – | 0 | 0 |
| Community I4 | MI | – | 0 | – | – | 0 | 0 |
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
11 confirmed falls described by reviewers in twelve months; in 4 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.96.
| Community | Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|---|
| Community | 2026-07-13 | ★☆☆☆☆ | Aunt fell in bathroom; unattended; crawled to door; no communication after discharge. | found on floor, slow response, bathroom | — | view |
| Community | 2026-04-08 | ★☆☆☆☆ | Mother had preventable fall. Facility overpriced with declining care. | bedroom | — | view |
| Community | 2026-02-19 | ★★★★★ | Excellent recovery and care after serious fall. | — | view | |
| Community | 2026-02-17 | ★★★★★ | Mother-in-law went to rehab after fall and shoulder surgery. Staff friendly and helpful. | fracture/broken bone | view | |
| Community | 2026-02-05 | ★★★★★ | Grandmother fell at home; found safety at facility. | other | — | view |
| Community | 2026-02-03 | ★★★★★ | Mom received excellent care while recovering. | — | view | |
| Community | 2026-01-04 | ★☆☆☆☆ | Fully ambulatory grandfather fell within month; family concerns ignored. | — | view | |
| Community | 2025-12-21 | ★☆☆☆☆ | Grandmother fell left unconscious overnight emergency button unresponsive. | found on floor, not noticed, call-system issue | head injury | view |
| Community | 2025-10-29 | ★☆☆☆☆ | Grandmother fell 4 times in week, call button failed, hospitalized | found on floor, not noticed, call-system issue | hospitalized | view |
| Community | 2025-09-20 | ★☆☆☆☆ | Grandpa fell multiple times; slow response; poor care; charged 30-day notice after death. | slow response | fracture/broken bone | view |
| Community | 2025-09-11 | ★★★★★ | Fall prompted move to senior living, excellent staff support. | — | view |
“Rent goes up , nothing changes on cares , or activities 🤔 , Take your money till you have nothing left , be forced out, or death. Due to lack of cares. Short staffed, not prompt with answering call lights. Management is not qualified. Other's that had there spot left , they landed the spot. No room to exceed only there friends”
“A relative was there for a short period of time and their care was not good at all. It seemed as though these people don’t want to be there. They don’t want to help the patients. They stand in the hall and talk and laugh. They don’t listen to suggestions from the relatives, family for help helping them. I will never put another relative in the Atlantes.”
“Beautiful building, but no matter how long I let it ring, nobody answers my calls. Granted, I do call around lunch time.”
“I wouldn't put my dog in this place. Nobody's running it, nurses dont do anything. Watched many people fall and not get assistance for 10+ mins. Multiple people should be at a better memory center! I laughed walking out of this place.”
The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.