Operator review report · Sep 2025 – Aug 2026Preview
The Ensign Group, Inc..
45 communities in 11 states, 1,212 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.
6,959 units · AL 1,915 · MC 567 · IL 1,584 · top states: AZ (6), CA (10), CO (4), IA (1), ID (1)
4.26★
mean Google rating
portfolio 4.32★
1,212
reviews, 12 months
44 communities with reviews · 1 without
83%
positive reviews
portfolio 87%
13%
negative reviews
portfolio 11%
9
confirmed falls described
3 with slow or no response
50%
reviews answered
portfolio 72%
Reviews month by month.
Reviews per month across all communities, with the month’s average rating
reviewsaverage stars
What families praise and what they criticise.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention of each theme
Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Share of reviews with a negative mention — Responsiveness 8.0% vs 3.3% norm; Safety & falls 5.8% vs 3.6% norm; Staffing levels 4.1% vs 3.2% norm.
Most praised
great facility ×5great place ×3amazing staff ×2good service ×2staff friendly and helpful ×2staff great and catered to needsclean, caring, beautiful, modern resort-like facilityprofessional knowledgeable caring staff
Strongest themes: Staff attitude (687), Therapy & rehab (195), Nursing & medical (194), Building & amenities (181).
Most criticised
no ice available for swellinguncomfortable bed, slow call responseunderstaffed, unresponsive to family callsstaff rude, yelled, unprofessional, grumpycare not provided, late mealsinappropriate medications prescribed causing deliriumdischarged prematurely; mother hospitalized next day.parking problem, management too cheap
Community by community.
Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.
Community
Location
Google ★
Reviews 12 mo
Avg ★ 12 mo
Negative
Response complaints
Confirmed falls
Community A
CO
4.5
88
4.59
7%
2
3
Community B
AZ
3.8
95
3.83
28%
20
2
Community C
AZ
3.9
120
4.62
10%
6
2
Community D
CA
4.5
27
4.52
9%
2
1
Community E
CA
4.6
72
4.69
5%
3
1
Community F
CO
3.7
8
2.00
80%
2
0
Community G
WA
3.8
5
3.00
67%
1
0
Community H
KS
3.3
11
2.91
55%
3
0
Community I
UT
4.4
6
3.00
50%
1
0
Community J
CO
4.0
47
4.32
47%
5
0
Community K
UT
4.0
13
3.46
46%
3
0
Community L
CA
4.3
10
3.50
44%
1
0
Community M
TX
4.2
16
3.38
33%
2
0
Community N
WA
4.3
4
4.00
33%
0
0
Community O
TX
4.3
30
4.30
24%
3
0
Community P
CA
4.3
31
4.35
22%
2
0
Community Q
KS
3.9
24
4.21
20%
5
0
Community R
TX
4.2
19
4.05
20%
2
0
Community S
AZ
4.4
15
4.13
20%
0
0
Community T
TX
4.4
14
4.43
20%
1
0
Community U
CA
4.4
17
4.41
19%
0
0
Community V
CA
3.9
8
3.75
17%
0
0
Community W
KS
4.0
15
4.47
14%
1
0
Community X
AZ
4.3
74
4.64
10%
2
0
Community Y
CA
4.1
12
4.67
8%
0
0
Community Z
TX
4.4
213
4.79
5%
5
0
Community A1
AZ
4.7
43
4.67
3%
3
0
Community B1
CA
4.4
54
4.80
2%
1
0
Community C1
TX
4.9
23
5.00
0%
0
0
Community D1
KS
4.8
21
4.90
0%
0
0
Community E1
NE
4.8
19
5.00
0%
0
0
Community F1
AZ
4.2
11
4.36
0%
0
0
Community G1
CA
4.7
9
5.00
0%
0
0
Community H1
UT
4.6
8
5.00
0%
0
0
Community I1
KS
4.7
6
4.33
0%
0
0
Community J1
NE
3.6
6
4.83
0%
0
0
Community K1
CA
4.6
4
5.00
0%
0
0
Community L1
IA
5.0
4
5.00
0%
0
0
Community M1
TX
4.1
3
3.67
0%
0
0
Community N1
TX
4.1
2
5.00
0%
0
0
Community O1
WI
4.3
2
5.00
0%
0
0
Community P1
ID
4.6
1
3.00
0%
0
0
Community Q1
TX
3.2
1
1.00
0%
0
0
Community R1
WI
4.2
1
5.00
0%
0
0
Community S1
CO
–
0
–
–
0
0
Falls and response times.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
9 confirmed falls described by reviewers in twelve months; in 3 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.95.
Community
Date
Rating
What happened
Signals
Injury
Community
2026-06-24
★☆☆☆☆
Mother fell at home after inadequate discharge planning; severe leg injury.
“This place is terrible not enough room on here to tell my story , needed ice for swelling yet there is no ice available for more than one day”
“Didn’t get the care he needed! Meals were very late! I even had to call up there to get him help because no one answered his call light! Was told he had no stitches or staples and found out once he got home he did! I’m not saying all the nurses were bad because they weren’t! He was in there for rehab and that didn’t go so well ! But you’ve got the point on how the care was or I should say wasn’t!!!”
“Weekday staff are usually wonderful. But as soon as management leaves the building patient care is questionable. If you try to call they hang up on you and tell you they are having phone issues. The administrator only responds to complaints about 25% of the time.”
“Horrible service with nurses, med aides, and aid all were rude, and very slow answering call button sometimes an hour before they answer. So I told my daughter to come get me. The therapists were very knowledgeable and courteous but only 2 sessions Monday through Friday. Long days stay with out help. Obviously nurses don’t want to be there.”
Full operator report
Unlock every community, named.
The preview anonymises communities. Register with your work email to see each one by name — ratings, complaint themes, response-time and fall mentions — plus a monthly refresh. Free for operators.
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design
Families don’t just tour buildings. They tour for reassurance.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (1,212 for the 45 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.