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Nobi Insights · Operators · Touchmark Living Centers Inc.
Operator review report · Sep 2025 – Aug 2026Preview

Touchmark Living Centers Inc..

14 communities in 10 states, 669 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.

3,239 units · AL 1,072 · MC 382 · IL 1,604 · top states: AZ (1), ID (1), MT (1), ND (2), OK (1)
4.66
mean Google rating
portfolio 4.32★
669
reviews, 12 months
14 communities with reviews · 0 without
97%
positive reviews
portfolio 87%
2%
negative reviews
portfolio 11%
1
confirmed falls described
0 with slow or no response
98%
reviews answered
portfolio 72%

Reviews month by month.

Reviews per month across all communities, with the month’s average rating

reviewsaverage stars
1★3★5★7Sep11Oct57Nov304Dec19Jan42Feb26Mar29Apr46May80Jun29Jul19Aug

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this operator. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this operatorabove the normportfolio norm
Management1% vs 5%Cost & billing1% vs 2%Admissions & sales1% vs 1%Communication1% vs 4%Food & dining1% vs 2%Building & amenities1% vs 2%Safety & falls1% vs 4%Staff attitude1% vs 4%Responsiveness0% vs 3%Activities0% vs 1%End-of-life care0% vs 1%Therapy & rehab0% vs 0%Nursing & medical0% vs 3%Cleanliness0% vs 3%Staffing levels0% vs 3%

Share of reviews with a negative mention — Responsiveness 0.4% vs 3.3% norm; Safety & falls 0.5% vs 3.6% norm; Staffing levels 0.0% vs 3.2% norm.

Most praised
caring staff, good food, activities ×2beautiful facility ×2wonderful staff, amazing fitness classes, activitiesbeautiful campus, well maintained staffwonderful experience, great activities and communityfun interesting activities, love itmany activities, interesting communitygreat opportunity for involvement

Strongest themes: Staff attitude (452), Building & amenities (292), Activities (233), Food & dining (124).

Most criticised
front desk staff rudestill waiting for pool amenitiespressures residents to transfer to memory careneeds king bed and soap dishbilling policy requires 60 days after deathmisleading sales, dramatic cost increases, lack of transparencycosts increased, services decreased over time.dishonest billing and signing practices

Community by community.

Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.

CommunityLocationGoogle ★Reviews 12 moAvg ★ 12 moNegativeResponse complaintsConfirmed falls
Community A AZ 4.5234.57 13% 01
Community B MT 4.494.56 13% 00
Community C OR 4.5274.70 5% 10
Community D WA 4.3524.83 4% 00
Community E WI 4.6284.82 4% 10
Community F OK 4.7924.80 1% 00
Community G WA 4.81044.97 1% 00
Community H OR 4.8694.99 0% 00
Community I TX 4.9634.97 0% 00
Community J ID 4.8544.98 0% 00
Community K OR 4.8524.96 0% 00
Community L SD 4.7504.82 0% 00
Community M ND 4.7245.00 0% 00
Community N ND 4.7224.77 0% 00

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

1 confirmed fall described by reviewers in twelve months. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 0.18.

CommunityDateRatingWhat happenedSignalsInjury
Community 2025-10-08★☆☆☆☆ Mother-in-law fell, broke leg, facility cost-gouging.found on floor fracture/broken bone view
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For communities and operators

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (669 for the 14 communities attributed to this operator). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. Operator attribution follows the industry export and may split brands across name variants. · Prepared by Nobi.