101 communities in 6 states, 1,007 Google reviews in twelve months — how families rate this operator against 17,501 senior-living communities nationally.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 13.2% vs 3.3% norm; Safety & falls 10.2% vs 3.6% norm; Staffing levels 7.2% vs 3.2% norm.
Strongest themes: Staff attitude (577), Therapy & rehab (191), Food & dining (176), Nursing & medical (174).
Sorted by confirmed falls, then share of negative reviews. Community names are anonymised in the preview.
| Community | Location | Google ★ | Reviews 12 mo | Avg ★ 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|---|
| Community A | OH | 4.3 | 9 | 2.33 | 67% | 6 | 3 |
| Community B | MI | 3.8 | 23 | 3.78 | 26% | 6 | 3 |
| Community C | OH | 3.9 | 42 | 3.71 | 34% | 8 | 2 |
| Community D | OH | 4.2 | 25 | 4.56 | 6% | 1 | 2 |
| Community E | MI | 4.0 | 11 | 2.82 | 60% | 4 | 1 |
| Community F | MI | 4.0 | 8 | 3.13 | 57% | 1 | 1 |
| Community G | IN | 4.1 | 10 | 3.40 | 50% | 2 | 1 |
| Community H | IN | 3.6 | 4 | 3.25 | 50% | 1 | 1 |
| Community I | KY | 3.5 | 16 | 3.44 | 46% | 1 | 1 |
| Community J | OH | 3.9 | 23 | 3.61 | 38% | 5 | 1 |
| Community K | IN | 3.8 | 25 | 3.56 | 38% | 4 | 1 |
| Community L | IN | 4.1 | 13 | 3.38 | 36% | 1 | 1 |
| Community M | MI | 4.0 | 6 | 3.50 | 33% | 3 | 1 |
| Community N | IN | 4.3 | 3 | 3.00 | 33% | 1 | 1 |
| Community O | OH | 4.1 | 16 | 3.88 | 25% | 2 | 1 |
| Community P | OH | 4.1 | 11 | 4.27 | 22% | 0 | 1 |
| Community Q | OH | 4.1 | 10 | 4.20 | 22% | 2 | 1 |
| Community R | OH | 4.2 | 10 | 3.60 | 22% | 2 | 1 |
| Community S | OH | 4.0 | 10 | 4.20 | 20% | 1 | 1 |
| Community T | IN | 4.7 | 7 | 4.57 | 20% | 0 | 1 |
| Community U | MI | 4.2 | 12 | 4.25 | 18% | 2 | 1 |
| Community V | OH | 4.7 | 6 | 4.33 | 17% | 0 | 1 |
| Community W | KY | 4.0 | 25 | 4.00 | 14% | 3 | 1 |
| Community X | OH | 4.2 | 33 | 4.52 | 10% | 3 | 1 |
| Community Y | OH | 4.7 | 11 | 4.73 | 10% | 1 | 1 |
| Community Z | IN | 4.7 | 16 | 4.50 | 7% | 1 | 1 |
| Community A1 | OH | 4.8 | 16 | 4.44 | 7% | 1 | 1 |
| Community B1 | OH | 4.7 | 27 | 5.00 | 0% | 0 | 1 |
| Community C1 | OH | 4.8 | 16 | 4.75 | 0% | 0 | 1 |
| Community D1 | KY | 4.7 | 1 | 2.00 | 100% | 1 | 0 |
| Community E1 | MI | 3.6 | 6 | 2.50 | 67% | 3 | 0 |
| Community F1 | IN | 4.4 | 3 | 2.33 | 67% | 2 | 0 |
| Community G1 | OH | 3.9 | 10 | 3.00 | 63% | 4 | 0 |
| Community H1 | KY | 3.6 | 12 | 3.08 | 56% | 3 | 0 |
| Community I1 | IN | 4.0 | 12 | 3.00 | 55% | 3 | 0 |
| Community J1 | OH | 4.6 | 6 | 3.00 | 50% | 0 | 0 |
| Community K1 | IN | 3.3 | 6 | 2.33 | 50% | 1 | 0 |
| Community L1 | OH | 3.8 | 10 | 3.50 | 43% | 1 | 0 |
| Community M1 | IN | 4.5 | 12 | 3.83 | 40% | 1 | 0 |
| Community N1 | IN | 3.2 | 6 | 3.00 | 40% | 1 | 0 |
| Community O1 | KY | 4.2 | 6 | 3.67 | 40% | 2 | 0 |
| Community P1 | KY | 3.6 | 8 | 3.38 | 38% | 3 | 0 |
| Community Q1 | IN | 4.0 | 6 | 3.67 | 33% | 0 | 0 |
| Community R1 | OH | 4.5 | 5 | 4.20 | 33% | 0 | 0 |
| Community S1 | IN | 4.0 | 5 | 3.40 | 33% | 1 | 0 |
| Community T1 | IN | 4.4 | 5 | 4.20 | 33% | 0 | 0 |
| Community U1 | KY | 4.3 | 3 | 3.67 | 33% | 0 | 0 |
| Community V1 | MI | 4.2 | 18 | 3.67 | 31% | 4 | 0 |
| Community W1 | MI | 4.3 | 9 | 4.44 | 29% | 1 | 0 |
| Community X1 | WI | 3.9 | 6 | 4.33 | 25% | 0 | 0 |
| Community Y1 | MI | 3.6 | 6 | 4.17 | 25% | 0 | 0 |
| Community Z1 | IN | 4.3 | 4 | 4.00 | 25% | 0 | 0 |
| Community A2 | KY | 4.3 | 4 | 4.00 | 25% | 0 | 0 |
| Community B2 | WI | 4.3 | 4 | 4.00 | 25% | 0 | 0 |
| Community C2 | IN | 4.3 | 4 | 4.25 | 25% | 0 | 0 |
| Community D2 | OH | 4.5 | 21 | 4.24 | 24% | 3 | 0 |
| Community E2 | IN | 4.6 | 12 | 4.17 | 20% | 1 | 0 |
| Community F2 | IN | 4.2 | 8 | 4.38 | 20% | 0 | 0 |
| Community G2 | IN | 4.2 | 6 | 4.33 | 20% | 0 | 0 |
| Community H2 | MI | 4.0 | 5 | 4.20 | 20% | 1 | 0 |
| Community I2 | IN | 4.3 | 19 | 4.47 | 18% | 2 | 0 |
| Community J2 | IN | 4.2 | 20 | 3.95 | 17% | 2 | 0 |
| Community K2 | IN | 4.4 | 15 | 4.40 | 17% | 2 | 0 |
| Community L2 | OH | 4.2 | 8 | 3.38 | 17% | 2 | 0 |
| Community M2 | OH | 4.3 | 10 | 3.80 | 13% | 0 | 0 |
| Community N2 | OH | 4.3 | 9 | 4.56 | 11% | 1 | 0 |
| Community O2 | IN | 4.0 | 9 | 4.11 | 11% | 1 | 0 |
| Community P2 | IN | 4.1 | 31 | 4.58 | 11% | 3 | 0 |
| Community Q2 | IN | 4.1 | 21 | 4.62 | 10% | 1 | 0 |
| Community R2 | IN | 4.2 | 14 | 4.43 | 9% | 0 | 0 |
| Community S2 | IN | 4.3 | 12 | 4.67 | 9% | 0 | 0 |
| Community T2 | OH | 4.6 | 15 | 4.73 | 8% | 0 | 0 |
| Community U2 | IN | 4.7 | 13 | 4.69 | 8% | 0 | 0 |
| Community V2 | OH | 4.7 | 27 | 4.70 | 4% | 0 | 0 |
| Community W2 | IN | 4.7 | 9 | 5.00 | 0% | 0 | 0 |
| Community X2 | IN | 4.9 | 8 | 5.00 | 0% | 0 | 0 |
| Community Y2 | IN | 4.1 | 8 | 4.50 | 0% | 0 | 0 |
| Community Z2 | OH | 4.2 | 7 | 5.00 | 0% | 0 | 0 |
| Community A3 | IN | 4.9 | 7 | 5.00 | 0% | 0 | 0 |
| Community B3 | IN | 5.0 | 7 | 5.00 | 0% | 0 | 0 |
| Community C3 | IN | 4.1 | 7 | 5.00 | 0% | 0 | 0 |
| Community D3 | IN | 4.0 | 5 | 5.00 | 0% | 0 | 0 |
| Community E3 | KY | 4.2 | 5 | 4.20 | 0% | 0 | 0 |
| Community F3 | IN | 4.9 | 5 | 5.00 | 0% | 0 | 0 |
| Community G3 | OH | 4.8 | 5 | 4.20 | 0% | 0 | 0 |
| Community H3 | OH | 4.8 | 4 | 5.00 | 0% | 0 | 0 |
| Community I3 | OH | 4.2 | 4 | 4.00 | 0% | 0 | 0 |
| Community J3 | OH | 4.3 | 3 | 4.67 | 0% | 0 | 0 |
| Community K3 | OH | 4.9 | 3 | 5.00 | 0% | 0 | 0 |
| Community L3 | OH | 4.7 | 3 | 5.00 | 0% | 0 | 0 |
| Community M3 | KY | 4.2 | 3 | 4.67 | 0% | 0 | 0 |
| Community N3 | OH | 4.8 | 3 | 4.67 | 0% | 0 | 0 |
| Community O3 | IN | 4.7 | 2 | 5.00 | 0% | 0 | 0 |
| Community P3 | OH | 4.8 | 2 | 5.00 | 0% | 0 | 0 |
| Community Q3 | KY | 4.9 | 2 | 5.00 | 0% | 0 | 0 |
| Community R3 | OH | 4.2 | 2 | 5.00 | 0% | 0 | 0 |
| Community S3 | NC | 5.0 | 2 | 5.00 | 0% | 0 | 0 |
| Community T3 | IN | 4.6 | 2 | 5.00 | 0% | 0 | 0 |
| Community U3 | KY | 4.2 | 2 | 3.00 | 0% | 1 | 0 |
| Community V3 | IN | 4.2 | 1 | 5.00 | 0% | 0 | 0 |
| Community W3 | MI | – | 0 | – | – | 0 | 0 |
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
35 confirmed falls described by reviewers in twelve months; in 14 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this operator: 4.09.
| Community | Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|---|
| Community | 2026-08-29 | ★★☆☆☆ | Mother fell and broke hip; staff unresponsive. | slow response | fracture/broken bone | view |
| Community | 2026-07-28 | ★★★★★ | Wife received supportive rehabilitation after fall; staff honest and committed. | — | view | |
| Community | 2026-07-24 | ★★☆☆☆ | Mother-in-law fell twice; facility denied incidents and poor care. | slow response | — | view |
| Community | 2026-07-17 | ★☆☆☆☆ | Dad discharged prematurely; neglectful care. | home | — | view |
| Community | 2026-07-10 | ★★★★★ | Mother fell breaking hip then dislocated it; excellent compassionate staff care and ongoing therapy. | fracture/broken bone | view | |
| Community | 2026-06-26 | ★☆☆☆☆ | Father fell multiple times; final fall broke neck. Staffing inadequate; conflicting accounts. | found on floor, slow response | fracture/broken bone | view |
| Community | 2026-06-25 | ★★☆☆☆ | Mother fell at facility, injury never disclosed. | slow response | — | view |
| Community | 2026-05-24 | ★☆☆☆☆ | Father fell backwards from unlocked wheelchair hitting head; no family notification. | found on floor, slow response, other | head injury | view |
| Community | 2026-05-16 | ★★★★★ | Mother admitted after fall; friendly staff, good food, positive dining atmosphere. | — | view | |
| Community | 2026-05-07 | ★☆☆☆☆ | Grandmother fell, staff lied about incident, needed hip surgery | not noticed, bathroom | fracture/broken bone | view |
| Community | 2026-04-27 | ★☆☆☆☆ | Mom fell three times during rehab; poor care provided | found on floor, slow response, bedroom | fracture/broken bone | view |
| Community | 2026-04-26 | ★★★★★ | Mother fell and broke leg; both parents placed in facility; excellent administrative support and care. | fracture/broken bone | view | |
| Community | 2026-04-18 | ★★★★★ | Mother fell and broke hip; excellent staff. | fracture/broken bone | view | |
| Community | 2026-04-18 | ★★★★★ | Mom recovered well with excellent post-fall rehab. | — | view | |
| Community | 2026-03-15 | ★★☆☆☆ | Fall requiring rehab, inadequate physical therapy, poor recovery outcomes. | — | view | |
| Community | 2026-02-23 | ★☆☆☆☆ | Grandmother fell in villa; inadequate security response and care. | found on floor, slow response, other | — | view |
| Community | 2026-02-21 | ★★★★★ | Mother received excellent service and care after shoulder fracture. | fracture/broken bone | view | |
| Community | 2026-02-13 | ★★★★★ | Grandmother received excellent care and support after fall. | — | view | |
| Community | 2026-02-07 | ★☆☆☆☆ | Father fell from unsafe chair; contracted MRSA; poor care; died shortly after. | found on floor, bedroom | minor | view |
| Community | 2026-01-31 | ★★★★★ | Mother-in-law fell at home, broke ribs; excellent rehab care. | fracture/broken bone | view | |
| Community | 2026-01-29 | ★★★★★ | Grandmother fell; current mom in rehab; Ashley and staff excellent at communication. | — | view | |
| Community | 2026-01-26 | ★☆☆☆☆ | Mother-in-law fell and developed bedsore in 48 hours. | found on floor, slow response | minor | view |
| Community | 2026-01-05 | ★☆☆☆☆ | Resident fell multiple times from bed, left unmonitored 12 hours, died. | found on floor, not noticed, bedroom | — | view |
| Community | 2026-01-02 | ★☆☆☆☆ | Mom fell, hit head; fall never reported by staff; poor communication. | not noticed | head injury | view |
| Community | 2026-01-01 | ★☆☆☆☆ | Mother discharged prematurely despite not ready; fell twice at home; bruised forehead and nose. | minor | view | |
| Community | 2025-12-24 | ★★★★★ | Grandfather rehabilitated excellently after stroke and fall | — | view | |
| Community | 2025-12-07 | ★★★★☆ | Husband fell day after discharge home; facility discharge planning lacked communication. | found on floor, home | — | view |
| Community | 2025-11-30 | ★☆☆☆☆ | Loved one fell several times, found on floor. Staff ignored call lights, neglected care. | found on floor, not noticed, call-system issue, bathroom | — | view |
| Community | 2025-11-30 | ★☆☆☆☆ | Mother fell 5-6 times; staff didn't assist. | slow response, call-system issue, bathroom | — | view |
| Community | 2025-11-30 | ★☆☆☆☆ | Mother fell 5-6 times due to staff inattention. Call button ignored by staff on phones. | not noticed, call-system issue, bathroom | — | view |
| Community | 2025-11-06 | ★★★★★ | Mother received compassionate care after fall; staff provided emotional support. | — | view | |
| Community | 2025-10-24 | ★☆☆☆☆ | Father fell six times with bruises; poor medication management; died shortly after discharge. | found on floor | minor | view |
| Community | 2025-10-17 | ★★★★★ | Excellent recovery facility after unexpected fall; responsive staff and good therapy. | — | view | |
| Community | 2025-10-07 | ★☆☆☆☆ | Residents fall frequently and are simply returned to beds without incident investigation or protocol. | found on floor | — | view |
| Community | 2025-09-15 | ★★★★★ | Grandmother in rehab after home fall; excellent staff care. | other | — | view |
“If you are considering Avalon Health Campus for a loved one, I strongly encourage you to visit at different times of the day, ask detailed questions about staffing levels, response times, caregiver-to-resident assignments, turnover, and how concerns are escalated. Choosing long-term care is one of the most important decisions a family can make, and based on our experience, I would look elsewhere.”
“This is a review of PT. I ASKED FOR MALE THERAPIST as my wife doesn't respond to female as well as males for what ever reason. She has only seen male maybe 4 times out of 37 days and she shows little progress in my eyes. They do what ever they wish, as a outsider I don't believe they look at the interest of the patient and wishes of the family.”
“Unprofessional staff. Lack of knowledge of patient current condition. Lack of response to patient needs. Lack of knowledge for blood testing and catheter needs!”
“Staff wouldn’t give my grandfather his home cardiac medication. He couldn’t work with PT because his heart rate was too high because his medications weren’t given. No investigation done of why his heart rate was consistently too high. They wanted to discharge him because of this with no safe discharge plan. 10/10 would not recommend.”
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