What 12 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for GA and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| The Phoenix at Lake Joy (this community) | — | 4.5 | 12 | 0% | 0 | 1 |
| Antebellum Grove Senior Living Warner Robins, GA · Senior Solutions Management Group |
1.1 mi | 4.7 | 6 | 0% | 0 | 0 |
| Summer's Landing of Warner Robins Warner Robins, GA · Summer's Landing |
1.9 mi | 4.1 | 6 | 20% | 0 | 0 |
| Gramps 'n' Grannies Warner Robins, GA |
1.9 mi | 3.3 | 1 | 0% | 0 | 0 |
| elite personal care home Centerville, GA · Southern Heritage |
2.3 mi | 3.5 | 1 | 100% | 0 | 0 |
| Willow Creek Assisted Living Centerville, GA · Willow Creek |
2.3 mi | 3.0 | 2 | – | 0 | 0 |
| GA average (443 communities with reviews) | — | 4.4 | 10.7 per community | 10% | 2.5% of reviews | 0.76 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 0.0% vs 3.3% norm; Safety & falls 0.0% vs 3.6% norm.
Strongest themes: Staff attitude (12), Building & amenities (5), Communication (5), Activities (4).
No complaints recorded.
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this community: 8.33.
| Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|
| 2025-09-30 | ★★★★★ | Resident fell | slow response | — | view |
“I cannot say enough positive things about the Phoenix at Lake Joy. The genuine love and care that was shown to my mother-in-law surpassed all of our expectations. The staff truly cares about their residents and go above and beyond in caring for them. They provide so many activities to keep their residents active and connected. I highly recommend the Phoenix at Lake Joy!”
“Always professional, Took real Good care of my daddy. Always kept me informed when there were any issue's. Everyone that I met, from The Phoenix House was very Friendly. Southern Hospitality at it's best! Thank You! Everyone! from the bottom of my Heart”
No negative reviews with text.
Who writes the reviews: family 12.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.