What 57 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Presbyterian Village North (this community) | — | 4.0 | 57 | 16% | 3 | 0 |
| Vitality Living Preston Hollow Dallas, TX · Vitality Living |
0.9 mi | 4.3 | 4 | 50% | 0 | 0 |
| Unbridled Living of Dallas Dallas, TX · Unbridled Living |
1.1 mi | 4.5 | 13 | 0% | 0 | 0 |
| The Legacy Midtown Park North Dallas, TX · The Legacy Senior Communities |
1.2 mi | 4.6 | 6 | 33% | 0 | 0 |
| Discovery Village North Dallas Dallas, TX · Discovery Senior Living |
1.7 mi | 4.8 | 12 | 0% | 0 | 0 |
| Sunrise on Hillcrest Dallas, TX · Sunrise Senior Living |
2.3 mi | 4.8 | 38 | 0% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 7.9% vs 3.3% norm; Safety & falls 0.0% vs 3.6% norm; Staffing levels 0.0% vs 3.2% norm.
Strongest themes: Staff attitude (21), Building & amenities (13), Nursing & medical (8), Activities (6).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Husband has to wait and wait to get his pain medication at night. Why isn't it scheduled?”
“Rude staff. Gave orders rather than asking. Problems with giving the correct medicine. The staff would say certain medicine was given when it hadn't. Also, very slow to respond when called.”
“Was visiting my friend for her birthday. Normally things run smoothly but today her bathroom had backed up and it seemed it was no urgency to unclog it. No bueno🥴”
“Independent Living is great! My dads lived in Hawthorne for 2 years & I still smile every time I visit. Love his friends, the activities, the food & of course the people who work there & the new buildings & facilities. The grounds, Walking path, Dog park, putting green, work out area that rivals health clubs w a wonderful pool. Check it out :)”
“I have been very impressed with the service and cleanliness at Presbyterian Village North. My wife’s grandmother had a wonderful experience there and enjoyed being there, after initially resisting the idea of going to any facility. Management seems to have addressed issues from the prior administration. The facilities are really nice.”
“William working security at the front gate has been very bizarre and unprofessional. Always asks inappropriate questions. I have Always felt uncomfortable with my brief interactions with him.”
“Rude staff. Gave orders rather than asking. Problems with giving the correct medicine. The staff would say certain medicine was given when it hadn't. Also, very slow to respond when called.”
Who writes the reviews: family 16, other 9, visitor 8, resident 5.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.