What 22 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Ventana by Buckner (this community) | — | 3.9 | 22 | 33% | 4 | 1 |
| The Forum at Park Lane Dallas, TX · Discovery Senior Living |
0.8 mi | 4.6 | 12 | 8% | 0 | 0 |
| The Tradition-Lovers Lane Dallas, TX · Tradition Senior Living |
1.0 mi | 4.7 | 9 | 0% | 0 | 0 |
| Edgemere Dallas, TX · Certus Senior Living |
1.3 mi | 4.5 | 61 | 7% | 1 | 0 |
| Discovery Village North Dallas Dallas, TX · Discovery Senior Living |
1.5 mi | 4.8 | 12 | 0% | 0 | 0 |
| The Legacy Midtown Park North Dallas, TX · The Legacy Senior Communities |
2.0 mi | 4.6 | 6 | 33% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 22.2% vs 3.3% norm; Safety & falls 11.1% vs 3.6% norm; Staffing levels 22.2% vs 3.2% norm.
Strongest themes: Staff attitude (9), Building & amenities (5), Food & dining (4), Activities (3).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this community: 5.56.
| Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|
| 2026-08-24 | ★☆☆☆☆ | Mother fell from bed 3 times; call lights ignored. | found on floor, not noticed, call-system issue, bedroom | — | view |
“I am in Ventana by Buckner now. I broke my right knee and right shoulder falling off a ladder. Everything here is fine, except getting attention from a nurse.”
“My 6+ years at Ventana have been exceptional in every way. I wouldn't live anywhere else. All aspects of their optional activities have been very rewarding. The staff and leadership have tried to make our lives very rewarding. I can't say enough about my wonderful life at Ventana!!”
“Ventana is such a beautiful community! The staff is wonderful, welcoming, and truly caring. The food is great, and you can really tell that they care about creating a positive experience for their residents and families. I highly recommend Ventana.”
No negative reviews with text.
Who writes the reviews: family 9, other 3, resident 3, patient 2, visitor 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.