Insights
Nobi Insights · Certus Senior Living · Edgemere
Community review report · Sep 2025 – Aug 2026

Edgemere.

What 61 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.

Operator Certus Senior Living · Retirement community · 504 units · 8523 Thackery St, Dallas, TX 75225
4.5
Google rating
171 reviews all-time
61
reviews, 12 months
4.66★ average · portfolio 4.54★
93%
positive reviews
portfolio 87%
7%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
100%
reviews answered by owner
portfolio 72%

Reviews month by month.

Reviews per month, with the month’s average rating

reviewsaverage stars
1★3★5★5Sep11Oct2Nov4Dec1Jan3Feb6Mar3Apr11May9Jun3Jul3Aug

How this community compares.

The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.

CommunityDistanceGoogle ★Reviews 12 moNegativeResponse complaintsConfirmed falls
Edgemere (this community) 4.561 7%10
The Preston of the Park Cities
Dallas, TX · Watermark Retirement Communities
1.1 mi 4.88 17% 10
Ventana by Buckner
Dallas, TX · Buckner Retirement Services, Inc.
1.3 mi 3.922 33% 41
The Forum at Park Lane
Dallas, TX · Discovery Senior Living
1.3 mi 4.612 8% 00
The Tradition-Lovers Lane
Dallas, TX · Tradition Senior Living
1.9 mi 4.79 0% 00
Discovery Village North Dallas
Dallas, TX · Discovery Senior Living
2.0 mi 4.812 0% 00
TX average (934 communities with reviews) 4.413.5 per community 9% 3.0% of reviews 0.82 per 100 reviews
National average (14,463 communities) 4.310.1 per community 11%3.3% of reviews0.97 per 100 reviews

Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this community. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this communityabove the normportfolio norm
Management5% vs 5%Cleanliness5% vs 3%Safety & falls5% vs 4%Communication5% vs 4%Building & amenities2% vs 2%Cost & billing2% vs 2%Responsiveness2% vs 3%Staff attitude2% vs 4%Nursing & medical2% vs 3%Staffing levels2% vs 3%Food & dining0% vs 2%Activities0% vs 1%Therapy & rehab0% vs 0%Admissions & sales0% vs 1%

Share of reviews with a negative mention — Responsiveness 2.4% vs 3.3% norm; Safety & falls 4.8% vs 3.6% norm; Staffing levels 2.4% vs 3.2% norm.

Most praised
beautiful place ×2beautiful community with many activities and programs.beautiful, well-maintained, professional staffbeautiful, well-maintained with excellent staff and activitiesexceptional food, well-organized events, welcoming staffhr coordinator provides top tier customer servicelots of fun community activitiesincredible staff, helpful, beautiful property

Strongest themes: Staff attitude (24), Building & amenities (21), Activities (14), Food & dining (12).

Most criticised
sanitation, security, safety failuresincomplete orders, poor wound careneglect, rough handling, lack of supervision
Love these insights?

Reviews tell you about the falls families saw. Nobi tells you about all of them.

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this community during the period.

In their own words.

“I had the pleasure of dining in The Portabella while visiting my dear friends. As someone who has a few dietary restrictions, I often find it challenging to be provided a variety of desirable choices to select from. The menu here was amazingly extensive. I had multiple, delicious options to choose from and enjoyed every bite. I look forward to trying another dish next time.”

★★★★★ · 2025-10-15 · source

“We have lived here since April 2024 and have nothing but good things to say. The staff are pleasant and very accommodating, the residents are friendly and welcoming, the facility is beautiful and well maintained and the food is great. I’ve loved belonging to the Choir and taking part in all activities that are available to us. We feel lucky to call Edgemere home.”

★★★★★ · 2026-06-11 · source

No negative reviews with text.

Who writes the reviews: family 15, visitor 12, other 8, resident 6, employee 1.

Is this your community?

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (61 for this community). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. · Google Maps listing · Prepared by Nobi.