What 8 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| The Preston of the Park Cities (this community) | — | 4.8 | 8 | 17% | 1 | 0 |
| Edgemere Dallas, TX · Certus Senior Living |
1.1 mi | 4.5 | 61 | 7% | 1 | 0 |
| Ventana by Buckner Dallas, TX · Buckner Retirement Services, Inc. |
2.3 mi | 3.9 | 22 | 33% | 4 | 1 |
| The Forum at Park Lane Dallas, TX · Discovery Senior Living |
2.4 mi | 4.6 | 12 | 8% | 0 | 0 |
| The Tradition-Lovers Lane Dallas, TX · Tradition Senior Living |
2.7 mi | 4.7 | 9 | 0% | 0 | 0 |
| Clearwater Highland Park Highland Park, TX · Clearwater Living |
2.9 mi | 4.9 | 55 | 2% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 16.7% vs 3.3% norm; Staffing levels 16.7% vs 3.2% norm.
Strongest themes: Staff attitude (5), Admissions & sales (2), Food & dining (2), Activities (2).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“My only experience with this facility is through walking a resident's dog. Unfortunately because it is a large dog, many of the caretakers are too scared to do their job well. On several occasions I have mentioned my concerns with the front desk and none of them have been addressed. Overall, the caretakers themselves are overworked, understaffed, and undertrained for dealing with residents' pets.”
“My dad has been living at The Preston of the Park Cities for over two months now and the experience has been fantastic. He is really enjoying the people, the activities, the facilities, and the food. I visit and dine with him frequently and can personally attest to the friendliness of the entire staff and the quality of the food. I highly recommend The Preston.”
“Just moved my dad in here. The people are wonderful and have accommodated every request. Special shoutout to the maintenance team: Michael’s the manager. Frank and Javier are on his team. They took care of everything brilliantly. We’re so grateful for making a difficult transition as easy as it could possibly be.”
No negative reviews with text.
Who writes the reviews: family 3, other 2, visitor 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.