What 14 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Signature Pointe (this community) | — | 4.0 | 14 | 54% | 3 | 0 |
| The Tradition–Prestonwood Dallas, TX · Tradition Senior Living |
1.0 mi | 3.1 | 16 | 14% | 0 | 0 |
| Sunrise on Hillcrest Dallas, TX · Sunrise Senior Living |
1.8 mi | 4.8 | 38 | 0% | 0 | 0 |
| Emerson on Harvest Hill Dallas, TX · Creative Solutions in Healthcare |
1.9 mi | 4.6 | 2 | – | 0 | 0 |
| Juniper Village at Preston Hollow Dallas, TX · Juniper Communities |
2.1 mi | 4.5 | 12 | 10% | 0 | 1 |
| Unbridled Living of Dallas Dallas, TX · Unbridled Living |
2.9 mi | 4.5 | 13 | 0% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 23.1% vs 3.3% norm; Safety & falls 7.7% vs 3.6% norm; Staffing levels 7.7% vs 3.2% norm.
Strongest themes: Staff attitude (5), Responsiveness (3), Therapy & rehab (3), Food & dining (1).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“How can that be an good facility? When people there don't answer the phone. They needs too do better by answering those phones. Instead of letting those phones ring. Really people?”
“I have been a family member here for years and these people have become family. She's been on both sides and I've never had any issues that were not taken care of instantly. The girls in the office are so nice and you can tell they really care. I would recommend them to anyone and am very happy”
“Could not recommend more!!! My father in law has had such a good experience, all of the staff are so helpful. Big shoutout to Heather, she has been so helpful answering all of my questions, making me feel 100% comfortable bringing him there. The therapy and service as a whole was excellent.”
“this place was HORRIFIC!!! Rats are CRAWLING all over this place. the food was so disgusting and the management team was so unprofessional. Tamika i think her name was, so childish and should NOT be apart of the HR team! i would giver this place 0 stars if I could! they pick and choose who to like. these are grown kids playing in that place!”
“How can that be an good facility? When people there don't answer the phone. They needs too do better by answering those phones. Instead of letting those phones ring. Really people?”
Who writes the reviews: family 8, patient 3, other 1, visitor 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.