What 26 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| The Waterford at Plano (this community) | — | 4.7 | 26 | 15% | 2 | 2 |
| Solstice Senior Living at Plano Plano, TX · Provincial Senior Living |
1.6 mi | 4.2 | 5 | 0% | 0 | 0 |
| Gemstone Senior Living at Creekside Plano, TX · Brookdale Senior Living Inc. |
1.6 mi | 4.0 | 4 | 75% | 0 | 0 |
| Evergreen Assisted Living and Memory Care - Frisco Plano, TX · Magnolia Assisted Living |
2.0 mi | 4.4 | 1 | – | 0 | 0 |
| Spring Creek Assisted Living Plano, TX · Silvercare Living |
2.0 mi | 4.7 | 6 | 0% | 0 | 0 |
| Parkview in Allen Allen, TX · Provincial Senior Living |
2.5 mi | 4.4 | 18 | 0% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 10.0% vs 3.3% norm; Safety & falls 10.0% vs 3.6% norm.
Strongest themes: Staff attitude (12), Cleanliness (6), Food & dining (5), Activities (4).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
2 confirmed falls described by reviewers in twelve months; in 2 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this community: 10.0.
“A very clean, welcoming place with fun activities and amazing food. The dining staff truly care and are always happy to accommodate residents’ likes and dislikes. The apartments are nice and have their own bathroom and kitchenette. If you are looking for a great place for your loved one, this would definitely be the place I would recommend for them to be!”
“From the moment we walked in, the staff was incredibly welcoming and made us feel at ease. The atmosphere is happy and lively, and the facility is very clean. We felt confident right away that this was the perfect place for our mother - and most importantly she absolutely loves it here!”
No negative reviews with text.
Who writes the reviews: family 13, other 4, visitor 2, resident 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.