Insights
Nobi Insights · Civitas Senior Living · Midtowne Assisted Living and Memory Care
Community review report · Sep 2025 – Aug 2026

Midtowne Assisted Living and Memory Care.

What 23 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.

Operator Civitas Senior Living · Assisted living facility · 71 units · 910 S 9th St, Midlothian, TX 76065
4.5
Google rating
85 reviews all-time
23
reviews, 12 months
4.74★ average · portfolio 4.54★
90%
positive reviews
portfolio 87%
10%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
100%
reviews answered by owner
portfolio 72%

Reviews month by month.

Reviews per month, with the month’s average rating

reviewsaverage stars
1★3★5★Sep6Oct6Nov3Dec1Jan2FebMar3AprMay1JunJul1Aug

How this community compares.

The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.

CommunityDistanceGoogle ★Reviews 12 moNegativeResponse complaintsConfirmed falls
Midtowne Assisted Living and Memory Care (this community) 4.523 10%00
Legacy Oaks of Midlothian Senior Living
Midlothian, TX · Civitas Senior Living
0.4 mi 4.421 6% 10
Cedar Hill Senior Living
Cedar Hill, TX · The Ensign Group, Inc.
8.8 mi 4.13 0% 00
The Jasper of Mansfield
Mansfield, TX · Sonida Senior Living
9.0 mi 4.751 7% 32
Morada Waxahachie
Waxahachie, TX · Morada Senior Living
9.1 mi 4.93 0% 00
Morada Cedar Hill
Cedar Hill, TX · Morada Senior Living
9.5 mi 4.228 4% 00
TX average (934 communities with reviews) 4.413.5 per community 9% 3.0% of reviews 0.82 per 100 reviews
National average (14,463 communities) 4.310.1 per community 11%3.3% of reviews0.97 per 100 reviews

Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this community. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this communityabove the normportfolio norm
Cost & billing10% vs 2%Food & dining5% vs 2%Cleanliness5% vs 3%Safety & falls5% vs 4%Staff attitude5% vs 4%Building & amenities0% vs 2%Activities0% vs 1%Management0% vs 5%Communication0% vs 4%Admissions & sales0% vs 1%

Share of reviews with a negative mention — Safety & falls 5.0% vs 3.6% norm.

Most praised
attentive compassionate staff constantly improving servicea few wonderful techssome terrific, caring staff membersstaff member mckinlee made family very comfortablecaring staff and administrators work with familieswonderful caregivers, very cleanimpressive services, comfortable surroundingsadministrator passionate, dedicated to staff and residents

Strongest themes: Staff attitude (18), Management (5), Building & amenities (5), Activities (5).

Most criticised
neglected bathing, laundry, feeding dutiesstaff fails to follow through on routine care
Love these insights?

Reviews tell you about the falls families saw. Nobi tells you about all of them.

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this community during the period.

In their own words.

“My mom has lived at Midtowne and it was a wonderful experience! I decided to move her to my home to see how that would work! But, I am now in the process of moving her back. Staff, care givers, lunchroom staff, house cleaning and anyone else working there are absolutely top notch! Clean, loving, caring community! I would highly recommend❤️”

★★★★★ · 2025-10-31 · source

“Mom & I have been looking over a year for a place where she felt comfortable & a price that fit our budget. All of this was met at Midtowne Assisted Living. From Sherry Mothershead in sales to all the staff I could not have found/worked with a better or more patient team.”

★★★★★ · 2025-10-31 · source

No negative reviews with text.

Who writes the reviews: family 11, visitor 5, other 3, resident 1.

Is this your community?

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (23 for this community). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. · Google Maps listing · Prepared by Nobi.