Insights
Nobi Insights · Promenade on the River · Promenade On the River
Community review report · Sep 2025 – Aug 2026

Promenade On the River.

What 2 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.

Operator Promenade on the River · Retirement community · 82 units · 525 Court St, Reno, NV 89501
4.4
Google rating
26 reviews all-time
2
reviews, 12 months
5.00★ average · portfolio 4.54★
100%
positive reviews
portfolio 87%
0%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
0%
reviews answered by owner
portfolio 72%

Reviews month by month.

Reviews per month, with the month’s average rating

reviewsaverage stars
1★3★5★Sep1OctNovDecJanFebMar1AprMayJunJulAug

How this community compares.

The five nearest communities with reviews in the last twelve months, then the average for NV and for the country.

CommunityDistanceGoogle ★Reviews 12 moNegativeResponse complaintsConfirmed falls
Promenade On the River (this community) 4.42 0%00
Holiday Sky Peaks
Reno, NV · Atria Senior Living, Inc.
1.9 mi 4.225 0% 00
Lakeside Manor Retirement
Reno, NV · Quilted Care of Albuquerque
2.0 mi 4.53 0% 00
Brookdale Reno
Reno, NV · Brookdale Senior Living Inc.
2.0 mi 4.03 50% 00
Premier Residences of Reno
Reno, NV · WellQuest Living
2.1 mi 4.95 0% 00
Park Place Assisted Living
Reno, NV · Park Place Assisted Living
2.2 mi 4.02 0% 00
NV average (71 communities with reviews) 4.413.4 per community 9% 2.1% of reviews 0.61 per 100 reviews
National average (14,463 communities) 4.310.1 per community 11%3.3% of reviews0.97 per 100 reviews

Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this community. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this communityabove the normportfolio norm
Staff attitude0% vs 4%
Most praised
staff is great

Strongest themes: Staff attitude (1).

Most criticised

No complaints recorded.

Love these insights?

Reviews tell you about the falls families saw. Nobi tells you about all of them.

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this community during the period.

Is this your community?

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (2 for this community). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. · Google Maps listing · Prepared by Nobi.