What 9 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Retreat at Carrollton (this community) | — | 4.9 | 9 | 0% | 0 | 0 |
| Orchard Pointe at Creek Valley Carrollton, TX · Heritage Communities |
1.3 mi | 4.7 | 7 | 17% | 0 | 0 |
| Bethesda Gardens Carrollton Carrollton, TX · Surpass Senior Living |
1.6 mi | 4.3 | 3 | 0% | 0 | 0 |
| Emerson at Rosemeade Park Carrollton, TX · Abria |
2.0 mi | 4.4 | 1 | – | 0 | 0 |
| Rockbrook Memory Care Lewisville, TX · Pinnacle |
2.3 mi | 4.5 | 4 | 25% | 1 | 0 |
| Discovery Village Castle Hills Lewisville, TX · Discovery Village |
3.0 mi | 4.8 | 19 | 21% | 1 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Strongest themes: Staff attitude (8), Building & amenities (6), Admissions & sales (5), Activities (2).
No complaints recorded.
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“I am so amazed with the kind and friendly staff. The atmosphere is so warm and caring there is love in the air when you walk through the doors. I feel so assured that my family member is in good hands being a resident of The Retreat. Anthony McKeel is truly a God send. Thanks so much you are all greatly appreciated”
“Moving anyone into assisted living is difficult (on the families and the resident). It's a hard change for so many people, but The Retreat made everything smooth for us. They've been helpful, kind, and accommodating to our family member. They've made a challenging time a little easier. Highly recommend!”
No negative reviews with text.
Who writes the reviews: family 9.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.