What 4 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Rockbrook Memory Care (this community) | — | 4.5 | 4 | 25% | 1 | 0 |
| The Pearl Senior Living at Lewisville Lewisville, TX · SilverPoint Senior Living |
2.1 mi | 4.5 | 24 | 19% | 2 | 0 |
| Retreat at Carrollton Carrollton, TX · Twelve Oaks Senior Living Corp |
2.3 mi | 4.9 | 9 | 0% | 0 | 0 |
| Avalon Memory Care Lewisville, TX · Avalon Memory Care |
2.4 mi | 4.7 | 3 | 0% | 0 | 1 |
| Orchard Pointe at Creek Valley Carrollton, TX · Heritage Communities |
3.3 mi | 4.7 | 7 | 17% | 0 | 0 |
| St. Joseph Village Coppell, TX · CHRISTUS Health |
3.4 mi | 4.2 | 10 | 20% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 25.0% vs 3.3% norm.
Strongest themes: Staff attitude (2), Building & amenities (1).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Customer service on the phone was a very very poor experience. I had asked a question and kept getting cut off and then eventually they had ended the call. My question was never answered.”
“I have toured the community and it is beautiful. They have caring/loving staff. The environment definitely makes you feel at home. Highly recommend.”
“Louis and Corinne are both wonderful to work with. I'd highly recommend visiting this community.”
“Customer service on the phone was a very very poor experience. I had asked a question and kept getting cut off and then eventually they had ended the call. My question was never answered.”
Who writes the reviews: other 3, visitor 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.