Insights
Nobi Insights · CHRISTUS Health · St. Joseph Village
Community review report · Sep 2025 – Aug 2026

St. Joseph Village.

What 10 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.

Operator CHRISTUS Health · Retirement community · 195 units · 1201 E Sandy Lake Rd, Coppell, TX 75019
4.2
Google rating
18 reviews all-time
10
reviews, 12 months
4.30★ average · portfolio 4.54★
80%
positive reviews
portfolio 87%
20%
negative reviews
portfolio 11%
0
confirmed falls described
none reported
100%
reviews answered by owner
portfolio 72%

Reviews month by month.

Reviews per month, with the month’s average rating

reviewsaverage stars
1★3★5★1SepOct1Nov1DecJanFebMar1Apr5May1JunJulAug

How this community compares.

The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.

CommunityDistanceGoogle ★Reviews 12 moNegativeResponse complaintsConfirmed falls
St. Joseph Village (this community) 4.210 20%00
River Oaks Assisted Living & Memory Care
Coppell, TX · Legend Senior Living
0.4 mi 4.616 14% 11
The Remington at Valley Ranch
Irving, TX · Sonida Senior Living
2.9 mi 4.719 7% 00
Rockbrook Memory Care
Lewisville, TX · Pinnacle
3.4 mi 4.54 25% 10
Retreat at Carrollton
Carrollton, TX · Twelve Oaks Senior Living Corp
3.4 mi 4.99 0% 00
StoryPoint Carrollton at Josey Ranch
Carrollton, TX · StoryPoint Group
3.7 mi 4.415 30% 00
TX average (934 communities with reviews) 4.413.5 per community 9% 3.0% of reviews 0.82 per 100 reviews
National average (14,463 communities) 4.310.1 per community 11%3.3% of reviews0.97 per 100 reviews

Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this community. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this communityabove the normportfolio norm
Management20% vs 5%Cost & billing10% vs 2%Communication10% vs 4%Admissions & sales10% vs 1%Food & dining0% vs 2%Building & amenities0% vs 2%Activities0% vs 1%End-of-life care0% vs 1%Staff attitude0% vs 4%
Most praised
nice facility, existing residents seem happykindest people met serving with compassionnew activity director planned amazing eventhomely friendly environment with activitiesgreat food, entertainment, and activitiesstaff promoted positive fulfilling activitiesbeautiful facility, friendly employees, welcomingfriendly residents

Strongest themes: Staff attitude (6), Activities (4), Building & amenities (3), Management (1).

Most criticised
hidden contract changes, false promisesnew management takeover, facility declined
Love these insights?

Reviews tell you about the falls families saw. Nobi tells you about all of them.

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

No confirmed physical falls were described in reviews of this community during the period.

In their own words.

“Kristin and Harriet catered too our residence activities promoting positive and fulfilling activities that will offer a lifetime/longevity experience, positive experience working with Kristin, and Harriet work well together as a great team”

★★★★★ · 2026-05-01 · source

“I’ve had the privilege of working with Ms. Harriet. She has been an absolute joy to work with. She is one of the kindest people I’ve met, always serving others with genuine compassion and selflessness. She is truly a blessing and a light.”

★★★★★ · 2026-05-12 · source

No negative reviews with text.

Who writes the reviews: family 3, visitor 3, other 2, employee 1, resident 1.

Is this your community?

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (10 for this community). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. · Google Maps listing · Prepared by Nobi.