What 16 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| River Oaks Assisted Living & Memory Care (this community) | — | 4.6 | 16 | 14% | 1 | 1 |
| St. Joseph Village Coppell, TX · CHRISTUS Health |
0.4 mi | 4.2 | 10 | 20% | 0 | 0 |
| The Remington at Valley Ranch Irving, TX · Sonida Senior Living |
3.0 mi | 4.7 | 19 | 7% | 0 | 0 |
| Retreat at Carrollton Carrollton, TX · Twelve Oaks Senior Living Corp |
3.3 mi | 4.9 | 9 | 0% | 0 | 0 |
| StoryPoint Carrollton at Josey Ranch Carrollton, TX · StoryPoint Group |
3.3 mi | 4.4 | 15 | 30% | 0 | 0 |
| Rockbrook Memory Care Lewisville, TX · Pinnacle |
3.6 mi | 4.5 | 4 | 25% | 1 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 7.1% vs 3.3% norm; Safety & falls 7.1% vs 3.6% norm; Staffing levels 7.1% vs 3.2% norm.
Strongest themes: Staff attitude (10), Admissions & sales (3), Communication (3), Building & amenities (2).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this community: 7.14.
| Date | Rating | What happened | Signals | Injury | |
|---|---|---|---|---|---|
| 2026-03-09 | ★★★☆☆ | Mother fell twice; broken hip; poor communication. | slow response | fracture/broken bone | view |
“Juan is an absolute pleasure to work with. He is so friendly which makes you feel comfortable when talking with him. He is extremely knowledgeable and able to guide me through any questions or concerns I may have which is really important to me. I recommend this community and would feel confident referring anyone looking for a place for their loved one or for themselves!”
“I recently interacted with Shawnee Lougin and had an outstanding experience. I had questions about services offered and Shawnee was incredibly helpful and informative. She was positive and had a very professional attitude. It's rare to find someone who is as attentive and efficient. What an awesome experience.”
No negative reviews with text.
Who writes the reviews: family 5, visitor 5, other 3, employee 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.