What 12 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| Simpson Place Assisted Living (this community) | — | 3.9 | 12 | 80% | 7 | 0 |
| Juliette Fowler Communities Dallas, TX · Juliette Fowler Homes Inc. |
1.5 mi | 4.5 | 1 | – | 0 | 0 |
| Belmont Village Senior Living Turtle Creek Dallas, TX · Belmont Village Senior Living |
2.2 mi | 4.1 | 12 | 30% | 1 | 0 |
| Iris Memory Care of Turtle Creek Dallas, TX · Iris Memory Care |
2.4 mi | 5.0 | 2 | 0% | 0 | 0 |
| Clearwater Highland Park Highland Park, TX · Clearwater Living |
2.8 mi | 4.9 | 55 | 2% | 0 | 0 |
| The Tradition-Lovers Lane Dallas, TX · Tradition Senior Living |
4.3 mi | 4.7 | 9 | 0% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Responsiveness 70.0% vs 3.3% norm; Safety & falls 30.0% vs 3.6% norm; Staffing levels 20.0% vs 3.2% norm.
Strongest themes: Staff attitude (1).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“Unsafe to live. 5 floors with only 1 elevator. They have 2 1 is always out. 2 months this time and 2 more months to be fixed. Serve cold food in dining room. Take 1-3 days for refills. Worse place for anyone to live at. Don’t come here if you don’t have to. Worse decision.”
“I've called them at least 20 times to check on a friend who lives(ed). Not once have they answered the phone. I'd think long and hard before sending a loved one of mine to this place.”
“This is a nice place. The problem that I have is you can push the call button and it takes over 2 hours for them to respond. Terrible customer service.”
“Christian Waters is absolutely amazing! You can truly tell how much he cares about his patients and their well-being. He is compassionate, attentive, and genuinely dedicated to helping others. He goes above and beyond to make sure patients and their families feel supported and heard. He’s truly an exceptional social worker, and his kindness and dedication do not go unnoticed!”
“Unsafe to live. 5 floors with only 1 elevator. They have 2 1 is always out. 2 months this time and 2 more months to be fixed. Serve cold food in dining room. Take 1-3 days for refills. Worse place for anyone to live at. Don’t come here if you don’t have to. Worse decision.”
“I've called them at least 20 times to check on a friend who lives(ed). Not once have they answered the phone. I'd think long and hard before sending a loved one of mine to this place.”
Who writes the reviews: visitor 3, other 2, patient 2, resident 2, family 1.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.