Insights
Nobi Insights · Highland Village of Fallon · Highland Village of Fallon
Community review report · Sep 2025 – Aug 2026

Highland Village of Fallon.

What 2 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.

Operator Highland Village of Fallon · Retirement community · 139 units · 550 Sherman St, Fallon, NV 89406
3.4
Google rating
30 reviews all-time
2
reviews, 12 months
3.00★ average · portfolio 4.54★
50%
positive reviews
portfolio 87%
50%
negative reviews
portfolio 11%
1
confirmed falls described
1 with slow or no response
0%
reviews answered by owner
portfolio 72%

Reviews month by month.

Reviews per month, with the month’s average rating

reviewsaverage stars
1★3★5★SepOct1NovDec1JanFebMarAprMayJunJulAug

How this community compares.

The five nearest communities with reviews in the last twelve months, then the average for NV and for the country.

CommunityDistanceGoogle ★Reviews 12 moNegativeResponse complaintsConfirmed falls
Highland Village of Fallon (this community) 3.42 50%11
The Homestead Senior Living
Fallon, NV · Milestone Retirement Communities
0.9 mi 4.12 100% 00
Fernley Estates
Fernley, NV · Mission Senior Living
25.7 mi 4.811 0% 00
Arbors Memory Care
Sparks, NV · Radiant Senior Living
50.0 mi 4.210 22% 10
MorningStar Senior Living of Sparks
Sparks, NV · MorningStar Senior Living
50.3 mi 4.53 0% 00
Brookdale Sparks
Sparks, NV · Brookdale Senior Living Inc.
50.3 mi 4.38 0% 00
NV average (71 communities with reviews) 4.413.4 per community 9% 2.1% of reviews 0.61 per 100 reviews
National average (14,463 communities) 4.310.1 per community 11%3.3% of reviews0.97 per 100 reviews

Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.

What families praise and what they criticise.

Every review was tagged for the themes it discusses and whether each mention is positive or negative.

Share of reviews with a negative mention of each theme

Bar = this community. Tick = the portfolio norm across 116,177 reviews. Red bars sit clearly above the norm.
this communityabove the normportfolio norm
Management50% vs 5%Safety & falls50% vs 4%Communication50% vs 4%Responsiveness50% vs 3%Nursing & medical50% vs 3%Staffing levels50% vs 3%Food & dining0% vs 2%Building & amenities0% vs 2%Staff attitude0% vs 4%

Share of reviews with a negative mention — Responsiveness 50.0% vs 3.3% norm; Safety & falls 50.0% vs 3.6% norm; Staffing levels 50.0% vs 3.2% norm.

Most praised
attentive staff, excellent food, friendly atmosphere

Strongest themes: Responsiveness (1), Staff attitude (1), Food & dining (1), Building & amenities (1).

Most criticised
multiple safety incidents, falls, medication errors
Love these insights?

Reviews tell you about the falls families saw. Nobi tells you about all of them.

Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.

Fall detection in secondsTwo-way communicationNurse callStaff visit logCall response timesPrivacy by design

Falls and response times.

Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.

1 confirmed fall described by reviewers in twelve months; in 1 the response is described as slow or absent. Portfolio norm: 0.97 confirmed falls per 100 reviews; this community: 50.0.

DateRatingWhat happenedSignalsInjury
2026-01-27★☆☆☆☆ Mother fell multiple times, broken shoulder, poor care.found on floor, not noticed, bedroom fracture/broken bone view
Is this your community?

Families don’t just tour buildings. They tour for reassurance.

“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.

What families ask on tour
01“How quickly will you know if she falls?”
02“Will someone check on her at night?”
03“How do you protect her privacy and her dignity?”
04“What happens before a fall, not just after?”
Source: public Google reviews published 1 Sep 2025 – 31 Aug 2026 (2 for this community). Themes and sentiment tagged by AI; fall incidents classified individually. Benchmarks: 116,177 tagged reviews across 17,501 U.S. facilities. · Google Maps listing · Prepared by Nobi.