What 31 Google reviews in the last twelve months say about this community — and how that compares with 17,501 senior-living communities across the U.S.
The five nearest communities with reviews in the last twelve months, then the average for TX and for the country.
| Community | Distance | Google ★ | Reviews 12 mo | Negative | Response complaints | Confirmed falls |
|---|---|---|---|---|---|---|
| The Waterford on Cooper (this community) | — | 4.5 | 31 | 13% | 0 | 0 |
| Pegasus Landing of Arlington Arlington, TX · Pegasus Senior Living |
1.5 mi | 4.3 | 9 | 0% | 0 | 0 |
| Texas Masonic Retirement Community Arlington, TX · Mason Homes |
1.8 mi | 4.7 | 30 | 13% | 0 | 0 |
| Morada Pantego Pantego, TX · Morada Senior Living |
3.7 mi | 4.4 | 13 | 18% | 0 | 0 |
| Town Village Crossing Arlington, TX · Pegasus Senior Living |
3.9 mi | 4.8 | 19 | 10% | 0 | 0 |
| Bethesda Gardens Assisted Living Arlington Arlington, TX · Bethesda Senior Living Communities |
3.9 mi | 4.7 | 15 | 15% | 0 | 0 |
| TX average (934 communities with reviews) | — | 4.4 | 13.5 per community | 9% | 3.0% of reviews | 0.82 per 100 reviews |
| National average (14,463 communities) | — | 4.3 | 10.1 per community | 11% | 3.3% of reviews | 0.97 per 100 reviews |
Negative = share of tagged reviews with an overall negative tone. Response complaints = reviews with a negative mention of response times.
Every review was tagged for the themes it discusses and whether each mention is positive or negative.
Share of reviews with a negative mention — Safety & falls 4.2% vs 3.6% norm; Staffing levels 0.0% vs 3.2% norm.
Strongest themes: Staff attitude (14), Cleanliness (7), Building & amenities (5), Communication (4).
Nobi lights make ordinary rooms smart: fall detection in seconds, two-way communication and nurse call, a log of staff visits and calls, and insight into how each fall happened — so the next one can be prevented. Privacy by design.
Reviews mentioning a fall were read and classified one by one; only confirmed physical falls are listed.
No confirmed physical falls were described in reviews of this community during the period.
“I toured Waterford on Cooper to find a memory care facility for my mother. It is hard to know from a tour how the staff will take care of your loved one. If Stockton Berrymore, Sales Director is an indication, she will be treat with the most excellent care and consideration. Stockton went above and beyond to help me.”
“The best senior citizen living place I ever seen best when I say best I mean they get 100 out of 10. Take good care of the residence smell wonderful when you walk through the door everybody’s happy smiling content I like that great customer service 😊 keep doing y’all stuff cause y’all definitely rocking😁”
“The concierge(Ms Annie) is awful she is rude an during no time of day can you speak to any department heads an very loud an sarcastic she will actually lie to you just so you wont call even if a department head tells you to call she will say they didnt get rid of her”
“My grandfather had dementia and Parkinson’s. He could not function. They would drop him and not bother to tell us. We specifically told them he needs help being fed. The starved him. The state of uncleanliness was jaw dropping.”
Who writes the reviews: visitor 9, family 8, other 5, resident 2.
“What happens if my mom falls at 2 a.m.?” Communities that answer that clearly win the move-in — and write a different kind of review. See how Nobi communities say it out loud, on the tour and in the brochure.